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June 2023 by Mardi Duke
I have been with this bank since I was in the womb!! now my kid is here. Best staff, Best fraud dept., I feel like family when I walk in. Kevin and his crew are the bee's knees :)
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December 2022 by Pinkie M.
This is a wonderful bank. I cannot say enough good things about the personnel. They are friendly, helpful and kind. Vickie and Ibeth were great last week with my particular transaction. If you are looking for a bank that remembers you and is outstanding, this is the one for you!
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July 2022 by Sancho's T.
I do not know where to begin, this is the most professional, protective, personal banking experience I have ever had! Jenny helped me open multiple accounts and transfer my banking from a Very unprofessional banking organization, and made the transfer completely painless. Vicki, Kevin, Dana and rest of team literally treat us like family. I cannot be happier with the switch we made and am very excited to grow our businesses with this AMAZING family owed bank!!
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October 2021 by Howard Karjala
Best bank in San Clemente. Kevin (Mgr) has an amazing staff. Professional and courteous is an understatement. Switch to F&M if you possible
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August 2021 by Kiwi
Staff here is great. Been banking with them for 8 years now and I am glad I chose Farmers and Merchants. Melanie was the one who set my family and I up! Thanks you
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May 2021 by Romero F.
I gotta say. One of my all time favorite banks in San Clemente. Rocio was an amazing help and answered all my questions throughly. Greatly appreciated
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April 2021 by Jason Ewell
I can't say enough good about F&M Bank. They've helped me to achieve my goals over the years. F&M is a family bank, very financially conservative and yet creative in ways to get things done. They have repeatedly financed properties for me when other institutions couldn't 'think outside the box'. I attribute much of my success the these fine people. Thank you to the F&M Family!
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March 2020 by Matt Tellam
I feel like a friend when I walk in the bank. Everyone is always in a good mood and professional. They always want the best for their costumers. That is why they are always voted BEST bank in San Clemente
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September 2019 by Elver G.
My father banks here. He used to go to the one in San Juan but now that he lives here he goes to this one. I came with him to deposit some cash he had from a garage sale he had and the lady Dana was so ridiculously disrespectful I couldn't believe what I was seeing and hearing! She straight up told my dad to have his stuff ready because it makes her job easier to do! Isn't it your job to count the money anyway? Or if my dad says he's giving you $300 but he's really giving you $150 you're going to take his word for it? I don't want to call this racism but I can't help but feel that this experience would be different if we weren't Latino. I already made some arrangements to have my dad switch back to BofA. He's to shy to say anything but this would've never happened in BofA and definitely NEVER happened at the one in San Juan.
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August 2019 by Sindy G.
Usually a great experience and this time it was not. Both my fiancé and I work in the customer service field and have first hand experience on what is good and bad service. Today was bad. So bad that we will never bank with this company and would never step foot inside unless we have a gun held to our heads. Dana, our wonderful teller, was terrible from the beginning. Her constant eye rolls followed by hands getting thrown in the air were ridiculous. Kevin who was the manager was great but when he would pop in she would look to him like we were robbing the place. Apparently when you come in to an establishment to deposit money and you are in casual clothes and have a non preppy look you are considered a criminal and are treated like one at least by Dana. She needs to be retrained to say the least. Her bad day and lack of any sense of humor should not be something that impeded my business. Something that should have taken 2 minutes took over 20. All her request were given to us with attitude and a derogatory tone. I guess if she new we owned a large and successful business we would have been treated differently. It is a shame that they lost a customer over an unnecessary eye roll and discrimination. SAD.
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May 2019 by Chris Meek
They treat me like a person
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April 2019 by Steve M.
F&M provides first class and reliable service. Kevin, the manager, leads by example knowing his clients on a first name basis and supporting many good, local causes. Daniella provides equally great service while being an ambassador for the bank and community with the chamber of commerce. I have banked here for two years with a small business. You will not go wrong choosing F&M in San Clemente!
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December 2018 by Celene C.
I cannot say enough good things about this bank. Kevin, the Manager, is extraordinary. He always greets his customers by name and with a smile. His employees mirror that. I truly feel that the team cares, and I know they listen. They work with you and your personal needs to help you with your financial goals, and are always willing to help. Recently losing my Dad, who also banked with them, they guided my Mom and I through some very complicated and difficult details simplifying them so we were not completely overwhelmed. I will never bank anywhere else! They truly make you feel like family!
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December 2018 by Sue K.
Friendliest and respectful bank with great customer service and positive attitudes no matter which branch I enter I am pleasantly greeted. Reminds me of what banks used to be when customers were important and valued. If they had more locations. F&M sound nevpur primary bank We use it only for savings Highly recommend them
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April 2018 by Val Vasquez
Its convinient thanks to the atm outside open 24 hrs
