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September 2025 by Brandy
I stop by this FedEx a few times a week, and I have to say the service could really use some improvement. Cassandra who is a manager is often chatting about her personal and even her romantic life, which I feel is very unprofessional especially since children come into the store. She also doesn’t seem very prepared to help customers. There’s also a gentleman, I believe his name is Larry, who often leaves folks waiting in line for quite a while. It makes the visits take longer than they should. The other girl, I forgot her name, is also quite chatty and she is not quite professional. I really hope management can address this, because it’s an inconvenience for those of us who come here regularly.
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March 2025 by Derek Fenton
The team here has treated me so unbelievably well - they know me by my first name, always ask how business is going, multiple times now they have kept open late just to let me complete my orders. I really can’t say enough good things about them - I feel like they really have my back and personally care which is so rare today. Thank you all for your generosity, kindness and support! You’re the best! Keep up the amazing work.
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February 2025 by Seymour Titt
VERY FRIENDLY SERVICE ! Our first time here being pretty new residents in San Clemente. I popped in here on Friday around 3.15pm to drop off a return. A cashier named Ezra looked after me in a very friendly manner. TOO EASY !
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November 2024 by MG Plus4
Saved me a trip and the store manager went above and beyond taking care of their customer.
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October 2024 by Julie Shade
Why would anyone write a bad review about this place? Every time we come here everyone is hustling. I even listen to conversations the employees were having with customers. Paul seems to always be going above and beyond too. So grateful for this store being in our hometown.
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August 2024 by Leiandra Melton
Just the absolute worst costumer service. I always try to avoid this place and sometimes I come here out of necessity, and I always regret it.
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April 2024 by Jeffry Twidwell
Gaby was very kind, patient and helpful. I had to print multiple pages for a business mailing. She walked me through the steps and made sure everything turned out perfectly.Thanks to Gaby and the excellent San Clemente Fed Ex staff . 5 stars!!
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March 2024 by Dancer 87
I came here to pick up a package. One Staff was dealing with this one customer who's clueless about what she's doing. There's another counter that has a guy staff. I was in line and the guy completely ignored me. So I moved to his line and when it was my turn, I said im here too pick up a package and then he took my name, and then on his way to helping me. He immediately shifted on to this woman who was way over in the other side of the room and said. "Il be right back because she was here before you" So literally, he took my information and was about to get my package and chose to help the woman in the other end of the room who is FARTHER as if she's having a heart attack. Then I quickly noticed this guy helped only white people. Basically doesn't value any other customer but white customers. I am about to file a corporate complaint of what this guy did. RACIST
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January 2024 by S Sobhan
I have been to this to mail FexEx mail in the past but did not know how unhelpful some that work there are as this last visit. The difference between my previous visits to the last one was that the previous ones was on corporate business whereas this last visit was for personal business. So, I walked in around 3:30PM when the place was virtually empty, but the guy in attendance told me go use the self-service kiosk to create a label as I did not have a "corporate account". I was unfamiliar with their service variations and costs, but the guy was not going to assist me even though he was evidently not busy. What I picked as a purported multiday delayed service for a 0.2LB mail, it cost me $46.90. I was a bit disappointed by the high price for a mail that was not even overnight. When I went to mail it though, there was another attendant who I asked why the cost was so high. She told me that was because I picked the "wrong option" but she could not do anything as I paid the cost at the kiosk! Wow, what terrible service.I have been to this a place quite infrequently, but now I will be sure to not visit this is again. FedEx service done horribly!
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November 2023 by Norris Ayvazian
Amazing service. Always clean. Always friendly. David is the MAN! Love that guy! People in customer service can learn from him!
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November 2023 by Travis Schlieder
Horrible customer service
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November 2023 by Susan Hunt
I recently visited this Fed Ex store to scan some docs and I was having trouble with the machine, John was so kind and walked me through each step until we were sure the docs went through correctly. I would definitely recommend this store!
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November 2023 by Norm Simpson
This is a good size store. They have everything here. The staff are really helpful and nice.
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May 2023 by Laurie A.
Brandon and Gabby are amazing!!! We had a ton of things to print for a wedding, and they were so knowledgeable and patient with all of our questions and concerns, and were a wonderful help with getting everything done efficiently and easily.
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May 2023 by Debra J.
I went to UPS to send a important document because the post office has disappointed me in the past. Almost $12 to send an envelope, told 95% chance recipient would receive the next day at LA address. Here it is almost a week later & the envelope is lost! No help from where I sent, online only option ^ the last step to send complaint won't go through. SO FRUSTRATED! I don't know how to get a simple letter from San Clemente to Los Angeles. Do I need to drive there, really?!
