-
February 2024 by Emam E.
Poor customer service, poor follow up with customers. It looks like they don't want more business
-
December 2023 by Lynne M.
Jeremy was amazing! I was particularly impressed w how he kept me informed of the status of my repair AND it was completed a bit early. No last minute changes to the estimate. Job well done and friendly, too!
-
November 2023 by Chaundra V.
Top notch staff and work quality. Great communication with work progress and insurance company. I was hit by a Tesla by a driver who had Tesla insurance. The Tesla insurance was non-responsive but Frank's kept at it and Tesla paid for the appropriate repairs. Nicely done!!
-
November 2023 by Joey L.
Huge thank you and the highest praise to Jeremy & everyone at Frank's Collision Center! A hit and run driver ran into our driver side door a few weeks back.. Everyone at Frank's took care of us like family and the car looks better than before. Thank you again for everything Jeremy!!
-
October 2023 by Marcus C.
I stopped by the Irvine location two weeks ago to get an estimate to repair a ding and scratch on driver's side door (the lady said all work goes through the San Clemente location). It's been two weeks, and I STILL don't even have a quote! I've called repeatedly and told them this is time sensitive as I'll need the car to begin work at a new job. Nothing. No estimate. Meanwhile, Caliber Collision gave me a quote within 24 hours.
-
August 2023 by Hannah Morris
This place is amazing! They fully cleaned the interior and exterior of my car, which was filled with pet hair. Thanks again y'all!Services: Painting
-
August 2023 by Carol T.
When we read the reviews, we expected to have a completely different experience than we have had. Our daughters brand new Audi (a few weeks old) was hit while she was at work, and we brought the car to Frank's (through insurance) for the repair. The damage was not significant, but did require repairs to the drivers door panel. Estimated cost was around $1500, so not an exceptionally complex or time consuming project. Fast forward two weeks after having left it with them, we had to get the car back as our daughter was leaving for college. The repairs remain incomplete - the paint job is so poor. Orange peel feeling paint repair area, paint has scratches in it, large flecks left sticking out. They painted over the piano finish on the exterior. Then then put some rag on the hood which stained the wrap. They put something else on the door mirror which stained that wrap. They didn't put the protective piece back on the door edge. There is PAINT inside the car on the shifter. Somehow they used nearly an entire tank of gas for the car while they had it. There is some overspray inside the car too which has left spots on the piano finish inside. I am SOOOOO mad. There is more damage to deal with from their "repairs" than there was when we brought it in. Unacceptable. Deeply, deeply unacceptable.
-
April 2023 by Gabi G.
I first discovered Frank's Collision when I used to live in San Clemente. Jeremy was my first point of contact at the So. San Clemente location. He is now at the additional Frank's branch in San Clemente near Pico. Any time needed Auto repair, Frank's Collision has been my choice. Once I went to another shop at the recommendation of my insurance. Although they were fine, they was no comparison to Frank's Collision. It will always be my choice. What also puts them over the top is Jeremy, the GM. He knows the business very well and is proud of his team and strives to offer the best service. He is a sincere and wonderful person as well. Very down to earth.
-
April 2023 by Dianne A.
I used Frank's for a big job on my Lexus SUV. 1). Staff - highly helpful and courteous. 2). Communication - excellent. 3). Ability to work with Insurance - excellent. 4). Coordination with Enterprise Rental car was. outstanding. 5) Timely - the car was finished two days before due date. Highly recommend Frank's Auto!
-
March 2023 by Deena D.
Frank's is the best! Jeremy has been extremely helpful in communicating through a lengthy claim process with Allstate. He knows this business well and treats customers with respect you don't see much anymore. If you're looking for help in South OC, I recommend Frank's South.
-
January 2023 by Chloe E.
Funnily enough, my boyfriend and I went looking for another smog shop and had to turn around and with big, clear signs, we decided to check this one out instead. We were greeted by a very friendly gentleman and he did the smog check very fast ! Only took about 10 minutes and we were on our way (: Great shop and easy to find.
-
January 2023 by Amanda D.
My neighbor hit my car when trying to park hers and unfortunately messed up my front, driver's side bumper. My insurance has suggested Frank's for the repairs and they were in amazing! They communicated every step of the way and my car looks great! They went above and beyond and I couldn't be happier. Jeremy and his team were all incredibly nice and helpful. I definitely recommend Frank's!
-
November 2022 by Jasmin S.
The best auto body repair experience we've had. I loved all the updates on car status and everything was done in time. Wonderful customer service and everyone was very friendly. Thank you Jeremy and staff for all your help.
-
November 2022 by Ashkan Nassirzadeh
I brought in my mom's leased car that was hit in a parking lot for repairs and paint through AAA insurance services. Jeremy and the team delivered back a shinny car like it was a brand new detailed car. Love you guys.Services: Body & Trim
-
October 2022 by Steve
My sister got into an accident and her Chevy Volt was taken to Frank’s Collision Center In San Clemente. The can needed a lot of work done on it because it was rear-ended and pushed into the car in front of it. It is hard to get parts for that car but Frank assured us he would get it fixed correctly. When we went and picked up the car it looked perfect. He had just washed and cleaned it inside and out. All new parts, and quality workmanship. Both my sister and I were very happy with all the work that Frank put into repairing it. Frank is a knowledgeable, pleasant guy and easy to work with. I would recommend his shop to anyone who need quality work done! The good mechanics are busy and people come back to them time and again. Franks shop is like that!
