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September 2023 by Tony D.
I chose Frank's Auto Collision to handle my insurance claim repair and I'm so glad I did. They were prompt with communication and returned my car on the date promised. Really kind and professional people. And they also did an excellent job cleaning the inside and outside of my car as part of the repair service, which I wasn't expecting. Thanks guys!
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August 2023 by Carlos A.
Feels so good to be back in my car! Thank you Frank's and thank you Jeremy for all the status updates and taking the best care of my car. I highly recommend this place! I've used them multiple times and they are my go to body shop for all of my friends and family. Thank you!
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February 2023 by Colin G.
Was blown away by the service here at Frank's Auto Collision. Jeremy and staff are hands down the best mechanic/service/detail people I have run across in the automobile world. The honesty, attention to detail, expedited service and great customer care was beyond 5 stars. I can not recommend enough to take any and all vehicle matters to this shop.Jeremy will get you sorted in a hurry. Best of luck and THANKS FRANK'S.
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August 2022 by Sun Y.
Rear passenger door was over extended and during that time when we tried to close the door with window down it broke the glass. Was quoted by a few official Subaru repair shops - with Franks being an official "Retailer Certified Collision Center" per Subaru website. I asked Franks if there is any difference between the North and South location and was assured it's the same people. Keep in mind that only the North shop is listed by Subaru. Franks quoting was very detailed which we appreciated knowing that there won't be any surprises. They said they follow Subaru steps 100%. It was all good knowing that. Labor rates and parts were reasonable. Parts there was a small markup compared to if you would've bought directly from dealership. Was assured they only Subaru parts and if they see something going on that needs repair they would replace. So we got quoted for glass, hinges, door check, and paint. There were some other labor charges for paint and glass related things (e.g. cleanup) If they find any other issues they would let me know and that's where my issue is with them. When I got the car back in a reasonable time and tried out the door that got messed up the door check was super stiff. I asked them if that's normal and did say it was stiff but we both thought maybe because it's new. Over a few weeks the door check snapped and also black glue stuff stuck on the glass. Informed Franks about it and they said they will look at it. When I got it back the door was not as stiff and Franks concluded there was something with the door and they would have to replace it. I got a quote and for it and prices were reasonable. Overtime I noticed the door check screws were lose and if I were to tighten it then yeah door becomes stiff. Additionally, I've emailed them several times about the black glue stuff appearing on the glass with no answer. I decided to open the open the door panel myself and discovered several things that I believe should've been addressed in the first visit. 1. Door check was stiff and there seems to be a disconnect between the mechanic and the account manager. Franks should've realized at that point that there was more that needed to be replaced - the door! 2. The vapor barrier was taken off or not salvaged and when they put it together it's when the black glue stuff maxes contact with the glass. (Is this per Subaru standard?) 3. The door check they gave me belonged to a different Subaru or something because the part marking is not the same. I confirmed this with another Subaru same make and year. I also bought a new door check for my car and marking is different. Additionally the door check was bent. Franks told me that it was because the door needed to be replaced and that's why it got bent. I believe someone bent it on purpose so that it's no longer stiff. Keep in mind that there are two heavy duty hinges that keep the door in place. So the door making it bent is unlikely and why did it it bend the first door check vs snap? Overall, the things they did was good but they failed to realize this door problem when they had it open. To fix it I would have to pay for the labor to remove the door etc aka extra charges that could've been avoided the first time had they realized the door was also messed up. I clearly saw the door check location on the door was clearly messed up and it makes me wonder why they didn't bring it up. I made adjustment myself and now the door check is not stressed but because I can't bend the door check mount perfectly it's why I still can't have window fully down and open and close door. The angle in which the end of the door check travels when door is closed is hitting or putting pressure on glass when down. That's why glass broke. Now I know not to lower the window too much and everything works fine. Future goal is to somehow bend the door check mount on the door so that it won't hit the glass.
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July 2022 by Drew Lichty
My Honda Clarity hit a large scrap of tire early one morning on the freeway and the damage to the front passenger side was extensive. My insurance company AAA, handled my claim and suggested Franks as a great auto body shop. I had used Franks services once before and I knew they would do an amazing job taking car of my car. My Service Adviser was Angel and he kept me informed and up to date on every step of the way. They use a handy website to also keep the customer up to date too.My time using Frank’s Collision Center was amazing. If I ever need any auto-body work, paint touch ups, or anything else I know where to call. They also provide lifetime warranties on some of the work that they perform. I highly recommend considering Franks anytime minor or major auto body work is required.
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July 2022 by Long M.
My car fixed here and Fernando who seamlessly guide me through the whole process from a yo Z. Estimated 10 but I picked up my car within 3 business day. Fantastic!. Recommended, ask for Fernando.
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May 2022 by Cassandra Ruvalcaba
The Hispanic gentleman from the front desk came outside and got on his back to look underneath my motor after noticing a loud noise. It was the motor cover cap underneath that had a loose bolt scraping the floor as I drove. Him and his two helpers from the back of the shop came and fixed it right away without hesitation. Little things like that is what separates Franks from other businesses. Pretty friendly crew loved it.
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April 2022 by Sharlene L.
My older friend who gets in a tizzy with everything someone hit her car and minor dent took frank three weeks to get it fixed.The car was drivable and so she could of driven around with that minor dent in it but she had to go three weeks without her car because of one thing after another. I try very hard to keep out of her business but I keep an eye on her believe me and this was just so unacceptable. 3 weeks to fix a minor dent While the car was still drivable! Totally cosmetic. Just found out when she got her car back finally they asked her to do a yelp review. Now mind you she's older and I keep my business away from her but I keep a good eye on her and she doesn't have a smart phone how the Frick is she going to make a yelp review and it's going to stress her out!
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March 2022 by Colleen B.
This is the second time that I have taken my car to Frank's for an auto body repair. Both times not only has my car been fixed immaculately but I have received extremely professional and friendly customer service. They update you daily via text on the status of your car, if you call they are always responsive to your needs, and when they're finished with the work they wash your car. Angel has been an excellent representative of Frank's. He was so helpful with my complicated claim and helped me out with every last detail going above and beyond. I highly recommend Frank's auto collision.
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January 2022 by T. A.
Professional and courteous to a fault! Old school - would use them again in a heartbeat!
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November 2021 by Rebecca Z.
I highly recommend using Frank's Auto Collision. Angel was very helpful telling me exactly how they planned to repair my car and listened to my concerns. He estimated the car would be repaired in 10 days and repaired it in 5. The car looks beautiful. If I ever need another car repair, I know I will use their services.
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July 2021 by Shawn O.
Angel really took care of me. The shop made my car beautiful! (and the cost was reasonable. The young lady up front was patient and helpful. The gentleman that gave me a ride home when I turned in my vehicle is local and got me home chill. I had a complicated payment and schedule issue, but Angel and the crew (I wish o remembered everybody's name) worked with me and made it happen. I know where to go for collision work from now on.
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May 2021 by Rafael C.
The whole team at Frank's Auto collision was outstanding!! I couldn't be happier! Mayra was so pleasant to work with and she always took time to answer my questions. Angel is very knowledgeable and always kept me informed during the repair process. Justin was super friendly and answer my questions when angel wasn't available. Marcela was super friendly and always took her time to make sure my questions were answered. Mauricio the manager at this location walked me around the shop and showed me how the repair process was completed it was an awesome experience.
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May 2021 by John O.
The entire Auto Body repair experience handled for my Subaru Outback By Frank's Auto Collision staff members Shaylee-Service advisor & Justin-Body technician was friendly, efficient & 100% satisfied. Work estimates were accurate & throughly stated. Final results (body paint & quality matched perfectly) where very acceptable & price seemed fair for all the work that had to be done. I feel like I have a new car again. Work performed demonstrates an example of Fine Mechanical Arts that can be achieved by highly skilled people whom care to do the job right. I would highly recommend Frank's Auto Collision. John O.
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May 2021 by Michelle B.
This is the best body shop in town! I trust them for any repair on all our cars. My family has gone here for years, and every time we are pleased! Justin is so thorough and honest -- he and his guys do the best work!
