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December 2023 by Jill S.
I am blown away at how honest and helpful Dominic is at Jay's. I've always gone to only the dealership for my Infiniti but when I found out I needed a new catalytic converter and it was going to cost $3000, I decided to look outside the dealership to get some quotes. Based on the reviews, I called Jay's. Dominic was incredibly helpful and although I asked for a quote for the work, he suggested that we try cleaning this catalytic converter with a product called CataClean that I could try on my own and may prevent the need for the costly repairs. My car gas 173,700 miles on it and I needed to get a smog check to renew my registration at the end of the month. I need to get this taken care of quickly. Dominic told me what to do on my own and checked to make sure the cleaner worked. I purchased the product on my own (per his guidance) and his instructions were clear and it allowed me to pass the smog inspection. I am elated!! And Dominic did not charge me a penny. He gave the advice for free to avoid the repairs. I was ready to spend thousands if needed because I thought I had to. Dominic could made money on me - but instead, told me how to avoid it. I feel like I was treated like a sister or a friend. I am blown away by this experience. I now know who I will go to for any car maintenance and repairs - these guys have integrity and great values. Thank you Dominic!! My car passed the smog inspection based on your help and advice! Thank you!!
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October 2023 by Lulu Selden
Super honest, great service. My car battery kept dying, and the shop managed to find that it was not the alternator like I suspected, but actually just a lightbulb in the glove box. many other mechanics probably would have charged me for something, other than such an easy fix, but Jays shop was so honest I will definitely be back!Services: General repairs & maintenance
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August 2023 by Andrew Jordan
I had a last minute road trip come up and needed to have some basic maintenance performed on my early 2000s Escalade, as well as a trip check to look for any other issues. My other shop had no availability and suggested I call Jay's. I'm glad I did. Not only were they able to squeeze me in, but they took great care of my car. They fixed the issues, and provided me great insight into the maintenance coming on the horizon. They communicated the cost once the inspection was done, giving me the option to make the judgment calls.I'm a huge fan of Jay's. In a world where a reliable shop is a requirement to keep an older car running (especially to avoid new car prices), Jay's can help.Thanks!
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June 2023 by Donna Sarjeant
Mercedes A6 Service.We’ve been going to Jay’s for 30+ years and literally spent thousands of dollars there. We’ve always been very happy with Jay. We’ve never ever had issues with the many different cars we’ve taken in over the years.But, a few times since a change in ownership it seems we’ve had issues. And today was the last straw.We called and scheduled an A6 service. He was honest on the phone and said he didn’t know exactly what it was but he would look it up.We picked up the car today after the service - and they didn’t do the full A6 service only a partial service?My husband called Dominic and asked why. He told him he tried to ‘google’ what the A6 service was but couldn’t find it and since he was also down 2 mechanics they only did a partial service and we need to bring it back.A call would have been nice . Jay would have called. Now we have to go back to another mechanic and get the plugs and brake fluid done . We will go to Mercedes and get the rest of the A6 service.After 30 years it looks like we need to find another mechanic. Communication is key, a simple phone call would have been nice.
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April 2023 by Laura Bianca Collins
My parents and all of my relatives love this place! I will never take my vehicles anywhere else. Dominic is Incredibly kind but more than anything he is honest. Honest. ?Jay’s auto has a strong reputation in Orange County for being excellent at what they do. They are excellent! They Never over charge. Their Prices are beyond reasonable.I love them. They blow my mind! I have been coming here for years. They keep my car and SUV in perfect working order.They are so professional. 10 stars!Services: Transmission
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February 2023 by Tracy G.
They made it easy to get a timely appointment, communicated well, did a great job. It did not feel like I was getting ripped off at all.
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February 2023 by Tyrone W.
Car wouldn't start and wasn't sure if it was battery, starter, or alternator. Shop called and said I just needed a new battery. Grateful that there was no upcharge or attempt to gauge.
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February 2023 by Shannon Garcia
I've been going to Jay's for 20+ years. It's the only place I will take my cars. They're trustworthy, honest, and do the best job. They also work with you on what needs to be done and give you a heads up for the next services so you can save up and know what to expect. When Jay retired I was a bit nervous, but honestly he couldn't of found a better fit in Dominic. Dominic is equally as amazing and takes the best car of my van. I highly recommend Jay's Car Repair to all my friends and family.Services: Auto battery maintenance
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January 2023 by Shannon G.
I've been going to Jay's for 20+ years. It's the only place I will take my cars. They're trustworthy, honest, and do the best job. They also work with you on what needs to be done and give you a heads up for the next services so you can save up and know what to expect. When Jay retired I was a bit nervous, but honestly he couldn't of found a better fit in Dominic. Dominic is equally as amazing and takes the best car of my van. I highly recommend Jay's Car Repair to all my friends and family.
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January 2023 by Blake B.
Couldn't have been a better experience. Dominic is thorough, honest and wants to earn you business. He didn't try persuading me to get repairs that other shops claim I needed (which I didn't actually end up needing!).I will be bringing my car here for any service and you should too!
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January 2023 by Daws Rubin
This place is freaking awesome. Stellar staff that is super trustworthy and cares about the experience of their customers. Could not recommend this place more, they made us feel so at ease! Dominic is so kind, helpful and personable!
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December 2022 by Samira E.
Update: Shame on Jay's car repair for not owning up to their mistakes. I never said my work was paying to get my car fixed, I was never belligerent with staff, and they had an issue with giving me a QUOTE, which is an estimate. Not an INVOICE. So I see no issue why he couldn't prepare me an estimate. Not to mention, he also stated to me "You don't get the car back until we get paid so" SO RUDE and unprofessional. Dominic who replied to my review is clearly in over is head. Don't spend your money here guys!
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November 2022 by Samira E
TRASH. Never actually got around to getting my car fixed due to an argumentative staff member giving me a bunch of lip about providing me with an estimate. I had some ************ people pitching in to help me get my car fixed, and the staff I spoke with made repeated comments about how it was unusual that I needed an ESTIMATE on the costs, and how they typically take payment from the customer, not an outside source. Who cares whos paying for the service as long as your getting paid? Anything beyond that is none of your business! Way to make me feel bad about needing assistance paying to get my car fixed. Staff was argumentative and unhelpful.
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August 2022 by Spencer C.
If i could give it a higher review than 5 i would, i came here on a whim after being recommended on a group in san clemente , i had 5 choices, some multiple times but this is where i just knew as soon as i picked up the phone, explained what I knew i needed and we set a time, i arrived at the time we said. Dropped off my vehicle, i knew he was working my car into a schedule so i had made sure that afternoon meant after noon and right on time several hours (more than enough time) before closing for me to scurry over and grab my prius. Best experience i could have asked for. Honest / great work. Fantastic prices (the breakdown and explaination is clear as well) And Telling you the truth of the work that was needed and what i needed in the future based on future tune ups on my older vehicle. Found my new mechanic here at Jay's car repair 5/5 10/10 i will bring my vehicle here for all my future needs. Thank you so much!!
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July 2022 by bret barnes
That was the best vehicle repair experience I've ever had. the easiest, they're very informing they have great knowledge. I gave up on the car and they still kept running a couple extra tests just to make sure and they came up with the problem and they fixed it for minimum amount of money. compared to what I was just going to junk it and they're just really honest and fast they're out in and out that same day and it was just a great experience I'll definitely take my car there again and I recommend it to anybody. Thanks for the honesty and hard work
