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January 2024 by Cavid S.
No one working the tellers just one lady waited a half an hour to teller wow this isn't the first time I had to wait !!! Need more staff that wants to succeed
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November 2023 by Steve M.
This location has the WORST Customer service of any bank I've ever banked with! 2 tellers, but only one actually helping Customers and 7 people standing in line! Just trying to access my Safety Deposit Box... Preferred Customer? Guess not. Would recommend any other bank and branch than this one unless you have an hour to wait...
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April 2023 by Don R.
Received a letter from Bank of America regarding monies I had left in a inactive account. The letter stated for me to call an 800 number to claim monies owed to me or the State of California would put it in the general fund ! The letter was very official with Bank of America letter head and logos. I've never dealt with BoA so I decided to visit the nearest branch to me in San Clemente on Ave. Pico, where I entered a beautiful branch inside and was greeted by Marcus Guerrero. This branch happens to be a business bank but Mr. Guerrero stated he was happy to assist me with the letter I brought along. After a few minutes searching hIs different systems I was nowhere to be found ! So he called his security department and they claimed it was a scam, which we suspected all along ! Mr. Guerrero spent 20 minutes assisting and providing 5 Star Service ! Special Thank You Bank of America Zirahuen (Marcus) Guerrero Relationship Banker
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April 2022 by Christian H.
This is got to be one of the worst Bank of America locations. Their customer service is so bad. I came here right before they closed and they refused to serve me. The lady who answered the door was so rude and disrespectful. I'm really going to consider switching banks if this is how they treat their customers.
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April 2022 by John S.
My experience here with Monica Kolbadi was great. She acted as a notary for a document I needed to complete. She was very friendly and helpful. And, I'm very grateful that Bank of America offers this service for free! Thank you.
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January 2022 by Anne K.
Monday January 10th 2022. The line to see a teller at the only location. Open in san Clemente is over twenty people long. Bofa rep says they are short staffed with Covid, however people in san Clemente have watched Bofa unlike the other banks such as Wells Fargo close their doors since the onset of Covid. They disrespect their clients time so much that a thirty minute round trip drive to do banking is acceptable in their kind! NOT!
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October 2021 by Terri J.
I have a BOA account, they have 6 customers in line and one teller! What do you think they are telling us? I think we are not a valued.
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January 2021 by Kevin C.
Should be an option for zero stars The company as a whole is a train wreck. They can't secure their own system and WILL NOT take responsibility for theft or fraud from your accounts. Their handling of the EDD situation is laughable/horrible at best. They don't have the manpower or the knowledge to help IF you manage to get a hold of anyone on the phone. This is not directed towards this branch in particular, rather the Bank of America brand in total.
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August 2020 by Jaulla S.
This was the worst experience with a bank I've ever had. I was standing in line 2 feet away from the sticker on the ground. The security guard came out and told me to stand on the sticker closer to the other people. There was a man that wasn't wearing a mask. The banker asked me if I was a customer obviously I was and then told me that I couldn't get quarters. Worst worst experience. Avoid.
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August 2020 by Ashley N.
Super disappointed in this branch. Who seems to be the manager is rude every time I go in. Makes me absolutely dread going into this location to have to be talked down to. Dorothy or Dolores i dont know her name is always super sweet and always pleasant.
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June 2020 by Matthew S.
The door greeter, Barbara, has a very bad approach when talking to clients. She comes off as aggressive and rude when speaking to them. She didn't understand my banking needs nor did she understand the needs of the client in back of me. Someone, please retain Barbara on client relations.
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March 2019 by Morgan D.
Terrible absolutely terrible customer service. I couldnt even believe it. If you want to be spoken to like you're incompetent please go here you'll love it.
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February 2019 by Tony A.
Terrible customer service. The lady teller was quick to assume on a cash deposit and said they DO NOT ACCEPT ANY forms of cash direct deposit unless you have an account at Bank of America or are on the account of the holder. I have done this many times at other branches but they refused to even help or look at the deposit slip. She was totally wrong ... as deposit are accepted for BUSINESS Accounts! She was very rude and condescending. NEVER BANK HERE...
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March 2017 by Alberto L.
Horrible services and rude staff, not even entitled for a one (1) star rating. Been with this bank already for 7 yrs and still no improvement with their services and its getting worst, be a big time depisitor and they will treat you like a king...
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January 2017 by Michael-Edward C.
I've been back again and have no longer seen the assistant I described in my review. I was relieved to see Janet, she is an excellent bank manager and the service was great! Thank god!
