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February 2024 by Lily M.
ALEX WAS A LITERAL ANGEL ! I was driving to SD from Long Beach with an hour to go when my car started stalling. I pulled in here and he helped me out in every way possible. As a woman, it's often intimidating to go into these auto parts store but all the guys here were so respectful and amazing. Thank you again!!
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November 2023 by Matt T.
Came here Sunday night 5:30. Alex from Alabama and coworker helped me out by patiently changing my tire and putting on my spare. These guys didn't hesitate to help me and they were great employees.
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November 2023 by Norm Simpson
Really cool staff who know parts.
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August 2023 by Kevin Ranta
I went in looking for a 25MM socket for the lug nuts on my car. They had the product in stock and good availability of other products. Parking is a little rough depending on time of day as it’s a small lot.
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July 2023 by William Jordan
Great store with knowledgeable staff. They will help you get the job done. The person that was helping me was Conner and he was super helpful. I don't think I would have been able to get the job done without him. Will definitely be coming back to this store for all my car needs in the future.
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June 2023 by Steph L
Conner was amazing! I had so many questions and he answered them with kindness and patience. Loved my experience with them.
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March 2023 by Carlos M.
I had made a trip to San Clemente from Long Beach, I found that my tire was flat and I was freaking out, all the tire shops nearby were closed and I didn't know what to do; I came to O' Reilly as I saw it was open and the man who saved the day was named Dylan who worked there on Sunday, March 26th around 9 AM, he was so understanding and kind and knowledgeable as I was anxious and frantic as I never had a flat before. He helped me find where the tire was punctured, sealed it and even filled up the tire pressure. Today and trouble was saved thanks to Dylan, and I'm so grateful for him and O' Reilly's!
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February 2023 by Jeremy S.
Today is Monday, February 27th, 2023 at about 1:45PM. I walk in to this place with two car batteries that I needed tested to make sure that these batteries were the problem. The sickly looking "Manager" came up to us and offered to test the battery. Guy says that he can test our battery no problem but there's no need to charge the battery just to make sure, as we requested. They placed their "tester" on our battery and said that BOTH batteries were, as they put it, "Door Stoppers" at best. We would need two new batteries at a minimum of around $200 a piece. OK, we left and got a second opinion. One of the batteries that they said was bad was a AAA Battery I bought a year and a half ago. A 3 year warranty sticker was on it still. So we decided to call AAA and have them replace the battery for free, and the second battery was decided to take to a second opinion. The AAA guy came, charged us for a service call of course, and tested the battery. The AAA guy said the battery was good, and he can't replace it. The other battery was tested by the individuals that we wanted a second opinion from, and they ALSO said that the battery was good! After an hour and a half of wasted time, we figured out why the engine wasn't cranking and the truck wasn't getting power. It was corrosion around the sensitive areas in the truck. The battery connectors were cleaned and the truck works beautifully now. The batteries were absolutely fine, and both AAA testing and the second opinion testing on two separate batteries immediately came up fine. This means that there are blatant liars here, and do not ever trust this location. They will just rip you off at any chance they can get. These retail employees don't even get real extra profits themselves for ripping people off. They are just scumbags that must do it just to make people suffer. My day today proved it, and I spent a bunch of extra money because of their dishonesty. I'm born and raised in San Clemente, and these people need to go away forever. If any corporate person is checking these, they should be able to figure out who to get rid of based on my timeline.
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January 2023 by Marion MacGillivray
Very helpful staff. Well supplied. Additionally obtained something I needed that they don't carry quickly.
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November 2022 by Jim L.
Despite having to deal with the managers crabby attitude, I was able to get what I needed with his help.
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November 2022 by Mitesh Shah
I would highly recommend! Sent a set of 8 injectors and diagnosed that 3 were completely stuck closed. He was able to get them unstuck and all 8 of them thoroughly cleaned. Injectors now perform outstanding just like they would brand new out of the box! Fantastic customer service and all within a timely matter. Will definitely be sending more injectors his way in the future!
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November 2022 by Don Niklas
They took the used oil. NP I needed a gas can (plastic) cap. Didnt have it.
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June 2022 by chad clothier
Not the best customer service.
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May 2022 by Joseph B.
I was having trouble starting my hybrid , battery issues, and first called autozone but was offered zero assistance and help on where I could find a replacement battery and if they could do a battery test. Apparently asking for help is super inconvenient for auto-zone. I called OReilly and Kyle was very helpful, informative and gave me my options, prices and potential issues and even did the battery test for me when I arrived at the store. And the batteries in the hybrids are a pain to get to but he figured it out. Super helpful. Thank you!
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March 2022 by Tara M.
Amazing customer service! Helped me replace something I didn’t even know the name of. Thanks for your service, William.
