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November 2023 by JJ Morrison
I've been going to Palm Beach for about 2 years and have been happy with the results every time. I can only say good things about the staff, the beds, and the salon itself is always clean, and they are always very polite and very accommodating.I would highly recommend this salon to anyone. I live in Costa Mesa, but I work in San Clemente, and both salons are amazing!!! I hope this helps.
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December 2022 by Garrhett M.
I did not have a good experience with Skylar. I called in to ask with details about my account and she said she would follow up and never called back. When I stopped by the location in person at a later time, she gave different and varying information and acted like asking questions was an inconvenience. She said she was only approved for a limited amount of credits, but when I asked about that in more detail, she said she would have to ask her manager for an approval of any type and get back to me. When I asked to speak with someone who was her supervisor or someone who could help, she said she is not allowed to provide any additional contact information. Skylar never followed up in any way. Another employee provided a general Palm Beach tan contact phone number. When I again never heard back from Skylar, I called that number. The employee on the phone why returned my call (I believe Brentley from West Hollywood area) way extremely helpful and was able to answer my questions right away and did an amazing job! Because of his helpful feedback I decided to stay with Palm Beach tan and was grateful for the time he took to answer all questions and his great customer service! As a customer, I felt Skylar really dismissed and treated like an inconvenience and never got back or followed up in any way. This is definitely the exception regarding my experience with Palm Beach Tan staff over the years and otherwise have positive things to say.
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March 2022 by Elizabeth Thorpe (Eliza Jayne)
Shawna was lovely and understanding of my being budget conscious. Everything was sparkling clean. Thank you! See you in 24 hours! ?
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January 2022 by Brinna B.
Love coming here. David is always kind when I come in. One time I forgot my Apple Watch and he ran out to make sure it was returned to me. The staff is amazing!
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January 2022 by Wendy H.
I have had a membership a couple of times. I tried to cancel for this new month but I had to do it by Christmas which was a tough day to get there. I went in on the 3rd to get this cancelled and get a refund for at least this new month but the girl at the counter refused. She wouldn't even let me speak! She just kept talking and talking.. She can see from the history I haven't used this membership in awhile which is my fault but to not allow me to get this new month refunded is absurd! I guess their one more time getting $30 from me is worth more than having me ever be a member again in the future. Too bad because I was the ultimate member. Paying $30 a month and not coming in to use it. I definitely don't recommend this place at all!
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December 2021 by diann p.
This is a great place for tanning. I don't go here very often but I do have a membership. Every time I go in the girls are very helpful with recommendatipns and the beds are definitely sanitized.
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December 2021 by Sabrina B.
Wow I am actually shocked at these one star bad ratings. I have been there several times now and Tatiana is exceptional and sweet and very helpful. It is very clean. It is a serene ambient environment. I recommend tanning there!
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November 2021 by Liz N.
wow your response sounds like a robo caller. No how about you call me? This should prove how important customers are to you. I believe you have all my information . look it up in your computer under the category Tan Spa Customers added to November 2021 revenue. Liz Neesan . i am pretty pissed already how you handled this . Obviously customer service lacks at your business . i would have picked up the phone and sold me to drive the extra 20 mins had i been in charge. geez! what's there to think about ?
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July 2021 by Garrett R.
I joined Palm Beach Tan to get tan for my wedding, because as we know tan fat looks better than white fat. I signed up with Kaitlyn and dealt with the staff numerous times during my sessions. Everyone there was so helpful and pleasant, it made being a guy in a tanning salon comfortable. The place was kept very clean and they have a number of different types of beds, all of which gave me the perfect roasted almond tan that I desired. I highly recommend this place and will be coming back!
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April 2021 by Kanan C.
Got married on April 10th in a strapless dress. Thanks to covid and the shut down I had more time to walk outside this gave me some very interesting tan lines. After looking up the reviews and the monthly options i choose palm beach to help even out my tan line. I love the hep they gave for the tanning and I personally didn't try the spray tanning( can't stand the smell) but my mom and sister in law did. It was first time for both. Neither of them were huge much instruction and both came out with some funky tans. From not having the hair cap far enough back to stand at the wrong angle and having a much to dark tan on one side and very light tan on the other arm. My only recommendation is research spray tanning know how to get it done and ask the employees questions...
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January 2021 by Susie Nolasco
Love this place❤. The girls are so nice. They greet you coming in, always smiling especially Megan. Place is clean and they answer all your questions or concerns. Recommend it highly.
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January 2021 by Steph R.
I still have never gotten a response from pbt after trying to email the address provided below. Was this just a ploy to act like they were going to remedy the situation or a legit typo. I'm leaving towards the former due to their track record thus far.
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December 2020 by Robert P.
This place has been charging my credit card for months!!! They claim that they can't stop the charges as they go through a 3rd party EFT. Do not give them your credit card info!!!
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September 2020 by Julie Snell
Your staff is awesome. Friendly cheerful just all around great.
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September 2020 by Annie Kay
Luv it!! Its so clean there and fresh!
