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March 2024 by Becky R.
I tried calling to let the manager know how great my checker was today but no answer. I don't usually take the time to do this but the checker I had today was so nice he made my day. He was just happy a he made me feel good from his happiness! His name is Jamie E least that's was my receipt said. Thank you Jamie for being helpful and happy. Keep on the good vibes!!!
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March 2024 by Mike G.
The crazy lady working the self checkout wouldn't let me just do my purchase I knew how much of each item I had. She instead insisted that I need her help and that I actually couldn't do my transaction even though it was snacks at the self checkout because I have to put all of them on the left side of the register. I said no I'm not going to do that and she grabbed onto the bag. I then proceeded to say well fuck this I'm not buying this shit and you can put it back. Maybe don't confront customers who are minding their own shit. Good job Kroger on training and I hope this merger with Albertsons goes to shit.
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February 2024 by Myopinion Y.
The man at the self check out is so rude and unhelpful. He stands there lookin over my shoulder, I struggle to do vegetables because I'm not used to "self check" and he acts annoyed that I requested assistance. No "Have a nice day", no "Goodbye", nothing. RUDE
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February 2024 by Craig F.
A few employees with real bad attitudes spread a lot bad vibes around this place. Sad to watch this place rot under bad management. Check your receipt twice I find errors constantly now. More price gouging than any other grocery stores in the area. They do let people walk out without paying, nice of them to help the. needy but I think were paying for it. Time to shop somewhere else. Lots of good alternatives around.
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February 2024 by Makayla T.
ask the Russian lady at the self checkout if she could help us with the app cause it was our first time using it and we didn't know what we needed to scan for the coupons and all she did was hand us a paper showing us how to set it up. Thanks? But we already have the app set up so we told her that and she said okay and walked away. She was completely rude and had a bad attitude. We won't be coming back. WinCo is better so we will be going there instead.
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January 2024 by Melodi G.
The rudest Manager ever (Heidi)!!! I don't know how they are promoting their employee to the management level ? I never seen any manager like her in this Ralph's,she always talks down to her employees and I asked some people about her they are not happy with her but they can't do anything, she was so rude to my 80 years old dad about coupon and she was ignoring him and keep checking her phone ! Hope someone above her does something otherwise I am going to contact with corporate .she need more training if she is looking for management,stop abusing employees and customers.
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October 2023 by Jerra B.
Feels ridiculous to have to write this all over a flower arrangement but here we go! Management needs to know how I was treated today, including my family. I am a local, and have shopped here regularly for years. Today I went in and browsed their flower department because they have such unique pots and beautiful flowers. I picked a pot for myself and sent a picture to my boss to pick him up one as well. Keep in mind there are 6 pots in front of me. It's just me, my husband and sister. Upon standing here and getting 2 pots. A associate starts swarming me, no exaggeration. Truly would not leave me alone standing there, and she wasn't there before. I'd feel differently if I was invading an area she was in, or if she needed to stock, or was bringing more pots in because I always want to be respectful of those around me. But this was not the case. I was in a area where no one was.. Upon standing here and picking my pots, Auzy would not stop being in my personal space. From fake cleaning and moving pots, I could tell she wanted the pots that I had and began taking them away. I told her I was purchasing two and to leave these aside because I was getting them. She said she can't do that because she needed to trade them out with other plants, (they are perfectly fine plants, not dead or chipped pots). She began taking the plant out of the pot and arranging which pot had the better plant and said she "had to do it". I was confused but I didn't think anything of it, because I clearly told her I was buying 2 so I thought she was just arranging them, but then she grabs them quickly and walks away. I look over and see an employee telling her she want more pots, including the pots I have. Again confused, because I am the one with the pots, I can't physically hold them and I AM THE ONLY ONE STANDING THERE! I only want 2, not 6. She then comes back and says someone already purchased these. I asked how was that possible when I just told you I was getting you these, and she said "sorry but she wants them" and pointed to the employee. With a sarcastic smile and attitude. WHAT?! Who does that? The employee was working and didn't buy them? But told her to hold them for her. I feel the need to stand up for myself because it was SO RUDE. Not only did she lie to me, wouldn't leave me alone, hovering around me, and frankly just being annoying with no social graces or manners but she took away purchases I was making. If someone says they are buying something and they are the only ones there. Please just let them be. I told her how I saw what she did and she said I should talk to the other employee and see if she doesn't want them, and I just laughed. I don't need to barter on something that I had, that was taken from me. It's unprofessional and just weird. I left the store and just awkward laughed with my sister about what a strange encounter that was and how some people just don't have it in them to be kind to others. But the cherry on top as to why I had to write this was my husband walked in prior to us and met up with me in the parking lot where I gave him a run down. He goes was it the woman named Auzy? I said Yes! He goes, yeah I was grabbing an item and she came up to him and gave him a "psh psh" to move and said "I'm working". Unreal!
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October 2023 by Jalee H.
Customer service is horrible and just bad manners from employees at this location. Auzy was working in the floral department today and my sister and I were looking at the potted plants. We had two potted plants on the counter ready to put them in our basket, deciding what color pots we wanted. Auzy's coworker saw us looking at them, and comes over and tells her to put them behind the counter because she wants to buy them.. Auzy comes over, steps in front of my sister and I without an excuse me (literally getting within inches of us) and starts grabbing the plants. She walk back and forth grabbing them stepping right in front of us taking the pots we want plus two more. All she said was "I'm working" aka get out of my way. When we asked why she started putting them away, she said she had to "switch them out" but then said they "hadn't been labeled yet", leaving two plants left that we dying/ leaves were damaged. When my sister confronted her about it saying we were buying those, she said her coworker had already bought them so there was nothing she could do, and why don't we go ask her coworker to trade... This is completely unprofessional and rude. Who does that? She was super unpleasant towards my sister when she asked why she kept getting in our personal space and taking the plants and putting them behind the counter. Kept changing her story and getting loud instead of just saying I'm sorry. Customers shouldn't be treated that way, and employees shouldn't be buying or setting stuff aside during their shift, especially when they see a customer wanting to buy the product, let alone being super rude about it. We shop here weekly and will not be anymore. Auzy, learn some manners and learn what personal space is. And when a costumer confronts you about your attitude and manners, try listening instead of being rude and getting loud, you're a work. Yikes.
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October 2023 by Kimberly Ledesma
Busiest Ralph's I've ever visited! I am an out of towner and where I'm from we don't have Ralph's so, I was unsure about shopping here. What I learned: the parking can be a pain because the lot always seems full and its awkward to get to but if you are patient, you'll get a spot eventually. Once you make it inside safe and sound you can expect to find a closely packed store filled with everything you'd expect from a full service grocer. Their produce is fresh and good and we actually purchased food from the deli for a picnic at the ? beach. The chicken ? was delicious and their Mac n' cheese ? was sensational! We grabbed a bottle of Verdi Chablis wine along with some pears and grapes, smoked ghouda cheese from the cheese deli and a package of rolls from the bakery and some cheesecake! We were in and out like a flash and headed off to the ocean for the day. Great store and the staff was super helpful and friendly. I recommend shopping here and hope you have an equally awesome visit! (Just watch it in the parking lot! It really can be a little tricky! But worth it!) Enjoy!
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September 2023 by Norm Simpson
Really nice store. Well stocked and clean. Nice friendly staff.
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September 2023 by Shins T.
I used to shop at Ralph's when I was in college, so this was kind of a nostalgic trip down memory lane. I came to purchase bottled water, Gatorade, and bananas. I found everything I needed with ease. I used the self checkout kiosk, and the woman working the self checkout section was extremely helpful and friendly. I wasn't able to get my Ralph's card to link as it's been a while since I've shopped at Ralph's and she did not hesitate to scan her card for me. I paid and was on my way.
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September 2023 by Korbyn Sorensen
Smaller than your average Ralph’s. This store seems to not carry as much and others. Staff wasn’t too friendly or off putting, they were just there. Not bad if you need some quick simple items.
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September 2023 by Amparo T.
Customer Service is Questionable. I'm not sure why most of the Employees act like they don't care about Customers. They don't Greet you (Cashiers)... Don't say Thanks. Cashiers and mostly everyone that I have seen in this Store... Are so Rude. Except the people working outside and some others working in around the store. And for that reason I will give (1-) Only.
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August 2023 by Marion MacGillivray
Right size store for me with everything I need and very helpful checkout staff.
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July 2023 by Noah D
Busy, no common courtesy. Went in for a quick purchase of 2 small items. Was unable to complete purchase at a self checkout kiosk, and there was only one lane open to checkout filled with many customers having carts full of groceries. Once another lane opened, we were right there and the employee told us we would have to go to the back of the line.