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December 2023 by Type Poene
Came in last second and staff were helpful and friendly through the whole process, made the return easy.
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December 2023 by C S
I’m so impressed with the service at store 4465. Logan and James went out of their way to help me out on what was a very difficult day for me. They were kind and generous with their time in resolving my issue. I am grateful that I have access to such a great store! Thanks 4465!
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September 2023 by Chi
The team at this UPS location is beyond spectacular!! I come in often for Amazon returns and occasionally for work as our organization frequently needs fragile artwork, marketing material, and electronics delivered outside of the area. It doesn't matter what day or time I come in, I am always greeted upon arrival by one of the team members; there's a huge pile of Amazon returns which they handle swiftly; and there's usually a lot of foot traffic- I'm assuming in large part due to the efficiency here.Additionally, I can always rely on this hard working, awesome, friendly, professional team to consistently ship out my organization's packages almost always with a deadline (from fragile artwork, heavy marketing material, or expensive electronics) safely and swiftly each time. Not only that, but they are willing to go above and beyond with their customer service by answering my many questions about arrival dates, shipping costs, and packaging options.In my most recent visit, I had called and spoken to James regarding the possibility of having some large wooden signs sent to the east coast. James said he would absolutely be able to complete the project safely and properly. He was even willing to adjust the package to work within my budget. Of course the package arrived as promised on time. I am super grateful for James who is super knowledgable, a driven leader, and extremely hard worker who (always) exceed my expectations!I always look forward to stopping by this location and believe all the employees, including James, Obi, Andre, and Connor are distinguished individuals within the team and invaluable assets to the company.
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August 2023 by Declan McCready
Awesome store and amazing employees!! I go in their a lot with amazon returns and not only did they help me with my packages but also had some of the best customer service out of any place Ive ever been too!! Only complaint was I couldn’t give this store more stars!!
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August 2023 by Logan Zanella
Jee i’m not even sure where to start. James is just an amazing help and goes above and beyond to consistently provide stellar service. You can tell he cares about his job, far more than any other ups stores in my area. The employees are well trained and knowledgeable in all fields!
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May 2023 by Daisy U.
I've been coming to this location for quite some time for all of my Amazon returns, shipping, printing and as of today to notarize an important document. Mr. James pak and all of his staff have always been friendly, accommodating, and quick to help as soon as anyone walks in. Please support this business.
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May 2023 by Joseph B.
I had the last of multiple bad experiences at your location with two different gentlemen who work there. One young man named Max and one older gentlemen with white long hair. and will not be returning. I'm a local business owner that utilizes your location often for my business needs and have been treated poorly and seen it done to others and I wish I had adressed it earlier. Today upon entering to make some Amazon returns, Max was at the counter and making comments to the woman he was "helping" about how bad all of these Amazon returns are. She felt the need to defend her reasons for returning which are none of his business. Then I was up, and he said I needed to wait while he "killed the planet" bagging up everyone's returns. I waiting as he angrily stuffed returns into bags from a pile that had built up from previous customers as I stood waiting and a line formed behind me. He continued to make snide remarks about Amazon and I told him I was taking my business elsewhere and suggested he find another line of work if he despised it so much. He was so rude and a 3rd woman at the end of the line left with me and said she won't be going back either. As a business owner, I wanted to bring this to your attention. I'm sure you have videos you can play back.
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March 2023 by S V
Great customer service, very friendly employees. I always come here for my Amazon drop offs.
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February 2023 by Chloe C.
Staff is incredibly rude. Literally laughed in my face. I went in to pick up some documents that I received confirmation to pick up. The Asian young man at the counter said right away he can't help me because his boss wasn't there and no one can login. I asked if I could email directly as it was urgent, asked when I should come back, asked for a refund - all things he was incapable of helping me with. Horrible service for something so simple.
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February 2023 by John T
Great staff, helpful and friendly who go above and beyond
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December 2022 by Sam E.
Incredibly intentional, they went out of their way to help take a passport photo of our baby daughter. That's not easy. He was so kind to help and would definitely come back to do business here again!
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October 2022 by Curt V.
The UPS Store is very convenient! I especially use it to return occasional Amazon ordered items.
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October 2022 by S Sobhan
Made it a really quick trip to drop off a prepaid and printed labeled package. I asked for a receipt and received one on my way out. However, the receipt showed I dropped off a 21LB package when what I dropped off was just 0.7LBS! So, I went back in to get a proper receipt. It turns out that the attendant weighed another package and gave me a receipt for that! Wow! You just have to be careful with what you get and double check if the receipt is important. I took a couple of stars away due to the careless mistake.
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September 2022 by Laura
Patient and professional. They went above and beyond to help us with our Amazon returns that we didn't have boxes for. Very kind by helping us with lifting since we were busy juggling our baby and return barcodes. Calm, efficient service even when very busy.
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August 2022 by Kerri Lewis
This store likes to close earlier than the 6:30 close time. Got there at 6:25 to drop off my labeled packages and they were entirely closed (gate closed inside and not one person to be seen). Not a good experience considering time is essential to UPS.
