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August 2024 by Muggy
great service getting my new phone.
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July 2024 by Pat Mayne
Our customer representative was extremely knowledgeable, honest, helpful, and happy in his job. It was a pleasure to work with him. His name was Diego.
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June 2024 by Steve Scholl
Thank you Sean. You provided knowledgeable and fast service.
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May 2024 by Emma Lennon
Eric was so so helpful! My best experience at a verizon store i've ever had! Quick and effective!
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May 2024 by Aston Rankin
Fast and easy experience! Thanks for all your help!
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May 2024 by Shyanne Kruse
Eric was so helpful!! After dealing with 611 all day Eric helped me get a new phone with ease! Great customer service, and a great attitude! Thank you for your help!
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April 2024 by Celeste Liddle
Rafik was very helpful and knowledgeable.
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April 2024 by Jeff Paas
Very patient in setting up new phone and getting it right.
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March 2024 by Bryan Hartman
Great service, ?
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March 2024 by Dee M
I wish I could negative stars!
Do not, DO NOT shop here unless you want to be taken advantage of by dishonest salesmen.
They basically robbed my father for over $400 with lies of free items.
Trying to return the items was just more lies and money. And trying to get help from corporate was a joke.
Is this how Verizon wants to be represented?
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March 2024 by ariana pekary
I hate leaving negative reviews but the lack of customer service I was able to get was astonishing. To be fair, I was trying to close my account, not open a new one, so I was low priority to them, of course. The problem is that as soon as I transferred my service to another provider, Verizon deleted my customer account so I had no way to access it online. Nor were the clerks able to help me in the store. It was impossible for me to get a customer service agent on the phone, which was incredibly frustrating. I will say, the salesperson in the store knew a hack to bypass the automated phone tree (using my phone, not one of their own) so I was able to get to a live person, but they were not able to help me either. I was afraid of being dinged a late charge and didn’t want to risk my credit, so I over paid for service I didn’t use to make sure it was paid on time. In the end, I let it go, saying good riddance to Verizon. (T-Mobile is my new provider and has been awesome, btw — better service, much lower cost. It was def worth the hassle of switching. The sales reps at the store in San Clemente were very helpful.)
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January 2024 by Strachelle Wyns
Eric is incredibly, unbelievably patient, kind, joyful, optimistic, understanding, and helpful. He deserves a promotion!
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December 2023 by Robert Buchanan
These guys are amazing.
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December 2023 by William Voigt
Amazing Eric is the man
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December 2023 by Christina Engelerdt
Fantastic service ! Justin was Awesome
