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February 2024 by Antonio Trivora
POSTED ON 1-13-24: I'm a long-time customer here (i.e., PAUL PICCOT, a senior Army Vet), and used to think they were good. But now, they are no longer open on SATURDAYS at all!! And, if that wasn't bad enough, their WEEKLY hours are now SHORTER too!! When a MAIL-RECEIVING firm SLASHES hours & days of operation, ALL mail & package DELIVERY firms --- USPS, UPS, FEDX, DHL, etc. --- primarily write-them-off as a LEGITIMATE mail-receiving entity!! And, as such, mail & packages frequently are NEVER delivered there at all; or at the very least, INTENTIONALLY DELAYED because delivery DRIVERS quickly discover that said firm is too often CLOSED!! Bottom line, I am now NECESSARILY looking ELSEWHERE for such mail & package receiving "service"!! This place is obviously on the CUSP of going OUT of business completely!! Is THAT where you want to do such business??!! NOT!!!!
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November 2023 by S P.
Ever since the new owners have taken over, this place is not the same! The prior owners were so nice, and the new people that work there have attitudes, especially Levi, who is apparently a manager. I was in there the other day to get something scanned. It was blurry, so I came back and asked her if she could copy it, then scan it. She gave me this look like I was an idiot. The copying worked. At the UPS store in Mission Valley, they always check to make sure it went through first and their customer service is like no other. I also had a 2-3 day priority that they did not send out until the next day. I came back, and she said si could not b refunded and it wasn't sent out until the next day. She said they always tell their customers, but I explained someone new was working and they didn't. She didn't care. Said "that's our policy."
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September 2023 by Angie R.
4/5 stars because there should be room for improvement. No companies are perfect Quality is extremely high. The notarized associate was extremely helpful and thoroughly discussed the procedure. The value was good. Not quite the pricing for service; hence, it was alright to me.
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July 2023 by Mitchell S.
Their receipt includes the whole address to where it's shipped. The post office only gives you the zip. Separate yourself from the post-office pack. Go here for your shipping game to be on track.
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December 2022 by David M.
Just want to mention these folks, I asked to get their names, Levi, Alexis, Johnson, Hope and D'ante kudos to the crew. This is a great place. If you need a notary, shipping, anything that has to do with laminating ask for Alexis. She had a big project that I asked her to do when it came to laminating today and offer shipping services, and don't forget to opt into their VIP program , thank you guys. Thanks again Alexis for your hard work.
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July 2022 by Havilah Dieterle
Really good customer service. Super helpful.
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May 2022 by Tony L.
Shipped package 3 day select Ups at $118, instead of ground for $39, buyer asked for refund on shipping as 7 days for package to arrive. Went back to Aero Mail, immediately heard nothing we can do. Maybe they should contact previous owners of business, I bet they would actually get out of chair and attempt to contact UPS. UPS advised I should contact vendor who shipped. Used this store for many years under previous owner. Customer service is what helps businesses survive these days. Definitely Not the same store and have lost my business.
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May 2022 by Vaishakh R
The only shipping related establishment where I’ve felt compelled enough to leave a review
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April 2022 by Melissa L.
We were in a time crunch on a Friday, of course. Levi stayed super late to notarize our documents and did it all with a smile. Highly recommend!
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October 2021 by Tony Kaju
Hands down the best customer service in town!!
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October 2021 by Stacy
I had to get some fingerprinting and mailing done for my licensure board and had such a positive experience here! They were the nicest people and so thorough, double-checking that they were getting everything right along the way. I was not expecting to have such a great experience! Would highly recommend for all your mailing/fingerprinting needs!
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September 2021 by Sasha Tanbusch
I own a small business. This is the BEST POSTAL STORE IN ALL OF SAN DIEGO. Hands down. I've gone plenty of other places but NOTHING compares to the knowledge, efficiency, prices and quality of service I have gotten at this establishment. I come back over and over. It's worth it to drive out of my way just to go here. They have 5 star reviews for a REASON. Trust me.
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August 2021 by Dustin Thomas
Im glad they have a 5.0 because they deserve nothing less. The best customer service, always willing to find the best, cheapest, and easiest ways to ship your items. Amazing place and if you haven’t used them yet, use them! 100% reliable
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July 2021 by Juluus J.
I wanted to give an update on a prior complaint on this business I truly apologize I should address the matter immediately with the new owner instead of going public anyway I talk to the owner he explain to me the situation with the person that I had somewhat of a conflict with any way he resolve the matter internally within his company or organization and I'm proud that he took that action so basically what I'm saying in a nutshell is a highly recommend this business for any and all of your mailing Faxon business and office supplies Anything to asked to do with shipping such as FedEx UPS DHL etc. this place is that a class organization in the personnel is fabulous thank you have a good day yes you can please contact me at 858-298-5700 thank you and God bless America
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June 2021 by Teresa M.
Awesome Customer Service!!! I highly recommend Aero Mail, don't even waste your time at the Post Office. These folks are so nice, provided fast and friendly service. 5 Stars Plus from me! They do it all!
