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March 2024 by Charles Mclaughlin
Jesus was great checking us in when we returned the car.
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March 2024 by Mike Juarez
Tim and Andy are excellent customer service reps! Highly recommend Alamo!
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March 2024 by Zach Z
Lady at the counter was rude and seemed like she did not want to help or know policy. Return agent was amazing
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March 2024 by Marj Carpenter
Great car, great service! The man who checked me in even went downstairs to get me a cart. Most places send me down myself. This was awesome!
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March 2024 by Larry Hoof
Staff exceptionally helpful at both check in and check out!
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March 2024 by Andy Kogutz
Everything was as it said. No hidden fees or costs. Friendly experience! I will use them again.
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December 2023 by Stephen Noonan
I have always used Alamo car rental because it has always been no-hassle and a well orchestrated operation. Our latest trip to San Diego was another pleasant experience (even for an off-airport car depot). Very nice staff who know what they are doing and a choice of cars for us to pick off of the lot!
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December 2023 by Ruth Taylor
Pick up in San Diego was smooth and quick thanks to Tim! Drop off was the same! The rental rate was great. We had no wait time for the shuttle at any time. The drivers were very nice.
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December 2023 by Christopher Morales
We’re still on a rental going cross country one way and had to change both return date AND location. The main corporate number wanted to charge an additional $2k for four extra days. PAULINA from the San Diego front office took excellent care of us and gave us a courtesy change at the regular rate. She single handedly saved us $2k… we are immensely grateful. You’ve got new Alamo loyal customers for sure. The rental car biz is known for hassling and taking advantage of customers but not these folks. Thank you a million times over.
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December 2023 by Michael Pugh
When we got to the rental location I was asked if I wanted to upgrade my choice of vehicles to the next class. I did so and was happy with the choice. We chose an Audi Q5 which gave us more room. As we drove off the lot my wife said there is a strong smell of cigarette smoke emitting from the vehicle. We asked the checkout person to note it on the contract. Upon our return of the vehicle, Sergio asked about our experiences. We explained it was a nice car, however there was a strong smell of cigarette smoke. Sergio immediately apologized for our inconvenience and removed to additional upgrade price of the rental. We will definitely be back to Alamo as they value their customers!
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December 2023 by Vicky Jones
Alamo Rental Car in San Diego International Airport are the best. I want the manager to know that Andrew, Anthony, Felix, & Marc are the best. They took really good care of me. They were professional, respectful, & courteous. I been rolling with Alamo for many years. I refuse to rent from anyone else. Keep up the good work♥️
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December 2023 by Cisco L
Great customer service from the shuttle drivers, reps from check in and returning. Everyone was friendly and helpful. Shuttles were present for arrival and departure, i never had to wait!The whole process was easy and very convenient.What stood out from my whole experience. When I waited in line to check in, another rental company assisted me even though I was renting from Alamo!
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October 2023 by Rita Ray
Every aspect positive. Our flight was late, check in fast and easy. We were given an option of upgrade. On road within minutes . Small SUV was a great choice for us. No issues with operation of car. Return in early am was easy and fast, giving us plenty of time to meet our flight home. Appreciated professional and friendly attitude of all we came in contact with. Thank. You for a great experience.
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October 2023 by DK Deat
These folks at Alamo San Diego are the BEsT!This is the second time in six weeks of rented from this location and the customer service is on point.This time I had noticed that there was a nail in the tire of the vehicle once I got to my hotel. Since I was only staying like 10 minutes from the airport, I took the vehicle back to the Alamo and spoke with Drew. He was so accommodating and immediately switched my car out for a different car and had me on my way within 10 minutes.I appreciate the customer focused attitude.Thanks again…?
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October 2023 by Young C.
One of the better experiences with a rental car company. Service was great from check in to picking up the car. Drew was especially helpful and patient when we were being very indecisive about which car my family wanted. We had a ton of luggage and needed a spacious car that could fit everything but also in the style that both my wife and I wanted. We must have spent over 30 minutes trying to decide on a car but Drew gave us several options and never hurried us in our decision. Thanks Drew. Will definitely go with Alamo again when we come back to San Diego!