April 2022 by Juan F.
CANNOT RECOMMEND - EVEN AS A LAST RESORT!We had a long awaited trip and rental car planned, and the rental cancelled at the very last minute. So, on the Friday my family of 6 was set for a Road Trip this was the only place we could find with a 7 passenger van.First off - they were 35% MORE EXPENSIVE than any other rental agency quote. The reservation that fell through was for $800, and Enterprise quoted $1,200 for 10 days - but didn't have a van. So, this place charged $1,700 for 10 days, unlimited miles.First off - the major rental agencies will rent a new car in great condition. Not CAR RENTAL HELP CENTER:-2017 Dodge Caravan. (FIVE YEARS OLD - no bluetooth, no navigation.)-Interior had trash in all the pockets, and a dirty fork under one of the seats. Disgusting.-112,000 miles on the odometer-No Car Registration in the vehicle. -Left front passenger tire completely worn out - suffered a tread separation the second night out - If it had been a blow out, we would have been killed. (Van was out of service for a day and a half because there are no tire shops on Sundays. State Trooper told us the tire was illegal, and it was illegal to drive without a registration.)-Missing exterior trim pieces.-Body Damage.-Seats worn. Arm rest had a divot from 112,000 miles of someone resting their arm.-Front Passenger door would not seal correction - constant wind noise-Check Engine Light came on 100 miles out of town.When I turned in the car, the attendant could not care less about the fact the car was out of service for a day and a half, that they had sent it out with an tire that was illegal. He was more concerned with getting the car out to the next renter, as he had called the day before to see if I could turn the car in early for another renter.So, we won't be back, and my opinion is that if you value your life and that of your family if this is your last resort, make sure you check the car, and the condition of the tires.