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October 2022 by Joe Joe
I dropped off my car after an accident and Mario made a verbal agreement that he would not charge me storage fees if my car was totaled. The car ended up being totaled and he charged me almost $2000 for storage after he said he wouldn’t. I had to get the car back to sell it for scrap because the insurance didn’t pay for it, and on top of losing my car, I got scammed by this place. When I tried to pick up the car Mario got in my personal space, yelling that he was going to “teach me a lesson” because I showed up without an appointment to pick up my own car. All he was doing was forcing me to come back the next day so he could charge me another $80 for one more day of storage. It was the most stressful experience I’ve ever had with any business in my life.Service: Body & Trim
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October 2022 by james h.
Mario, has our car and will not return it or return our calls My next move is to call the police in him for stolen property
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October 2022 by Joe P.
I dropped off my car after an accident and Mario made a verbal agreement that he would not charge storage fees if my car was totaled. The car ended up being totaled and he charged me almost $2000 for storage after he said he wouldn't. I had to get the car back to sell it for scrap because the insurance didn't pay for it, and on top of losing my car, I got scammed by this place. When I tried to pick up the car Mario got in my personal space, yelling that he was going to "teach me a lesson" because I showed up without an appointment to pick up my own car. All he was doing was forcing me to come back the next day so he could charge me another $80 for one more day of storage. It was the most stressful experience I've ever had with any business in my life.
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August 2022 by Yep Dad
Waste of time - scheduled auto detailing through their website. Receive an email telling me my appointment isn’t really an appointment and advising they’d immediately reach out and confirm the appointment. That was days ago. Was never contacted. Total waste of time
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May 2022 by David K.
They lied to us and conned us into letting them "repair" our Tesla. Found out they did none of the repairs according to manufacturer standards and the car was eventually deemed unsafe and inoperable.
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December 2021 by Chris Darby
Mario and his staff are casual and professional , very happy with the services provided. I highly recommend them and would use them again.
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November 2021 by Jen Kerr
I had banged up the driver's side mirror pretty bad (hit a cement pole in the parking garage) and had a dent in the front bumper that I had been meaning to get fixed for a while. Brought my Volvo SUV in for Mario to look over quickly. He contacted me within a few days via text with the estimate to fix the mirror and front bumper (he needed to contact Volvo first for parts). I decided to add in detailing and waxing. I picked up my Volvo in a few days and it was BEAUTIFUL. It looked like I had just bought it off the lot. I have high expectations and I like things done well and efficiently, and that's exactly what I got. If you're looking for mushy gushy customer service from Mario - you won't get that. He moves quick, straight to the point, get in and get out. But I promise, the end product is worth it - top notch quality work. And the price was reasonable. Thank you to Mario and his team members for making my Volvo look brand new again!Services: Auto detailing
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October 2021 by Kree B.
It takes a lot for me to write a negative yelp review. I would much rather write a positive one. Years ago I was in a car accident and I came to Absolute Perfection. There were 2 brothers who ran the shop. One of them was incredibly kind and caring and professional beyond belief. (Marcelo) In fact, my car was broken into back then while I was in the car, and I was mugged. My window was smashed to pieces and I don't have a garage... I had gone to them to have my car repaired after I was in a car accident so I had Marcelo's number in my phone and I reached out to him about my car and I was so shook up. It was 11 at night, I had just gotten mugged, and he insisted on getting out of bed to meet me at the shop and put my car in the garage since the window was all open and anyone could have gotten into my car that night to steal things, or the car. The first thing the next morning, my window was repaired. I will never forget how incredible he was and because of that, I wanted to give them business again. I have referred so many of my friends and clients to this place and I always speak so highly of them, mostly because along with the quality of work they do, I thought they were very soulful. So recently somebody lightly hit the back of my car and it needs to be repainted on the bumper, so of course naturally, I thought I'll go back to Absolute Perfection. I drove in there today and I saw Marcelo's brother, Mario, who I recognized from years ago when they worked on my car. As soon as I drove into the garage smiling and put my window down to talk to him about my car, he snapped at me and told me I need to back my car up a couple feet to where there was a red painted line. He was so completely rude and dismissive with his energy and not welcoming in the least. Completely different from his brother. I was totally shocked and caught off guard for the way he talked to me upon pulling into the garage. I told him since he's standing there watching me enter the garage, he could've told me before I got past the red line where he wanted me to stop. Immediately he looks at me with the meanest expression and says to me... "I'm not working with you. You can leave. " --- All because I called him out on being so rude and unprofessional in barking orders at me of backing my car up when he could've easily walked towards my car and told me where to stop before I got beyond the line that triggered his OCD. And then I told him... " I've had my car worked on here before and your brother was amazing and so nice. " He said with a sarcastic smile on his face, "that's great. That's my brother. I'm not working with you." My heart was racing and I was so upset that I almost started crying as I drove away. As I left, I told him he was a dick. Because he was. Who treats people like that? Especially after a pandemic when everyone is fighting to keep their businesses alive and successful. I just couldn't believe this is the place I have been promoting for years and I had such a good feeling about-because his brother was an absolute SAINT when it came to kindness, humanity, and professionalism. I'm really truly sad that his ego was that big that he doesn't care about losing customers or the way he makes them feel. All I did was try to give him business and because of his ego, he needed to yell at me to make himself feel good? Truly unbelievable. I feel really super sad right now. I just can't get over how I was treated and being someone with a conscience, I even feel bad that I called him a dick but I was just so shocked that he couldn't offer an Apology and convince me to stay. To think that since 2013 I have been constantly promoting this place and telling everyone they are the best and then I drive in and he treats me like that, as the owner... Just really very sad to me. They do excellent work, I will say that. If you can deal with the owner and his attitude and massive narcissistic ego, your car will look great. I just can't imagine tre
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October 2021 by Russell S.
My highest recommendation for Mario and AP Auto Spa. I've had both body work and detailing done and could not be happier. Attention to detail and quality of service are hallmarks of this business. Extremely satisfied customer. Thank you.
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September 2021 by Lacey D.
The attention to detail is like no other. Every inch of my car has been cleaned. I just got my car and someone scratched it pretty bad and they were able to remove it like it never happened. Both my husband and I have had our SUV's detailed here. And would recommend it to everyone
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August 2021 by Patick G.
Do not bring your vehicle here for any sort of custom work. They did a wrap job and refused to call me back when I tried to make an appointment to fix a small issue (this issue would have taken 15 mins to fix). The owner just screamed at me and told me to F off when I stopped by the shop. Bizarre behavior for something so insignificant.
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July 2021 by Danny Harvill
I made an appointment to get an estimate on having the bumper fillers replaced on my Riviera. He took one look at it and said no I don't have time to do that as if it were beneath him. Then he walked away
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June 2021 by Jordan S.
I would give zero stars if I could. Mario is a complete con artist and he will screw you out of every dime you have. They are completely unreliable, and rude AFTER you take your car in. They left marks in my paint on my car that were not there before I brought it in. I have pictures and all the proof I need, and they still are trying to tell me that it wasn't their fault. They tell you deposits are refundable and they are not, I never got mine back. They are the worst company I have ever dealt with. Do not be fooled by Mario and his coworkers.
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May 2021 by Joe P
Brought car in Apr 25 for an estimate with minor damage. Mario (owner) was very energetic and seemed like he knew what he was doing. He asked me to copy him on an email to my insurance in order to start the process, and said he would reply back with the estimate. 3 weeks later I have sent several emails to the insurance with Mario on copy but he has not replied or provided the estimate. May 18 I called back Mario to find out what the hold up was and he said "its minor damage, its not worth my time, do me a favor and stop emailing me." and then he hung up the phone. That would have been fine if he told me that 3 weeks ago when I brought the car in, or any of the times I emailed him asking for the quote. I could have gone to another shop in the meantime, but now I have missed a deadline with the insurance. I would have gone to another shop anyway, but Mario expressed frustration with people who shop prices and get multiple quotes with no intent to use the shop, so I refrained from shopping and waited patiently for his reply. I’m not sure if Mario is having some issues in his personal life or what, but I have been very patient and respectful so I’m not sure where his problem is coming from.
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February 2021 by B B.
Absolute Perfection is the best in the business!! My friends and I have been going there for years to get our cars detailed. I recently had to take my brand new car there for auto body work from a car accident. They really do stand behind their work and take pride in your ride!! I could've chosen any auto body shop in San Diego but I only trust my cars to Mario! My Subaru looks brand new again, thanks to Mario and his team of experts!!
