Most of the time they are very accommodating.... Every now & then you will get someone that doesn't have much customer service experience.... I call.....they deliver.... I rent hospital equipment & buy supplies from them each month.... I've had a couple of mixup but overall they get my supplies out to me when needed...
November 2023
I was very pleased by this customer service representative. She really knew her job well, was very patient, and seemed to really care about my needs. I believe this phone call only took about 5 minutes and she was already confirming that my package had been delivered. Great job!
November 2023
My 93 yr old mother was sent a new walker through Kaiser PT. Apria was very quick and responsive in the communications and delivery of the walker. All employees we had contact with were professional and pleasant.
