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February 2024 by Tyler Lusson
Useless company. Don't bother calling, some idiot just takes the phone away and says "buddy we can't help you"
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February 2024 by R Jones
Absolute trash this company should be out of business. They did not arrive after we waited for over 1 hr and thirty minutes. Do not i repeat use this company the tow wants you to pay cash and if your over twenty miles they ask for your card information over the phone.
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February 2024 by Gaby Dong
This towing company looks like a scammer. Terrible experience ever. I had a car collision during terrible weather on the free way. The CHP called this terrible company without notifying me. When the driver arrived, I refused to use it, but the CHP forced me to leave my car. I told the driver I have free AAA towing service, the driver didn’t listen to me. I was so scared due to the collision and brain was blank at that moment. The driver just towed my car to their tow yard and took off my car battery and stole my car emergency tool kit from the trunk. When I went to clean my car next day and found no any power. I couldn’t open the trunk to check everything. When I opened the trunk from inside by using the key, and found the emergency bag has gone. The Mercedes Benz genuine emergency bag sell around $1000 online. What kind of people in the U.S will do this awful business to their clients?????? Will never use this town company again, also tell my friends and colleagues don’t use them ever….,,,,,,,,,,
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February 2024 by K G
Very unprofessional, they don’t know how to communicate with customers or with each other. What a disaster of a place.
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January 2024 by rau dia
Dude was rude did not know what he was doing
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December 2023 by Anna
The incorrect battery was installed in my car. They did not want to take responsibility for it so I had to pay for a another new one. Would not recommend them.
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December 2023 by Michele Good
I used ASAP towing through Geico when my car broke down on the side of the road back in May. They arrived at the estimated time and I was well taken care of from the time of arrival until drop off at the shop. Thank you, Roger, for the great towing experience ??.
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December 2023 by HY KG
Job was done and the technician was nice. But the issues is with the company. It wasn't expressed that payment would be in cash or sharing your card number over the phone. Neither of which are conducive for a car breakdown. Who carries several hundred in cash on them or wants to shared their card number, aloud, and outside (which is usually where cars break down). Absurd. The office correspondent said what's the problem and that if I didn't want to pay (I did), then they'll just take the battery out.
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November 2023 by Doug C
Daughter needed a tire change. Tech changed tire and the threads on one of the studs got cross threaded. Of course the Tech said it was previously damaged. Tire shop Tech said they wouldn't change the tire because the stud would snap if they tried. Sure enough it snapped but ASAP took no responsibility for it and wouldn't help on bit. Seriously how hard is it to change a tire without damaging the car? Very disappointed with this company.Service: Tire change
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September 2023 by Kyle Swanson
My tow truck driver Romeo was the best of the best. He was here on time, professional, friendly, and in and out in under 5 minutes. Very happy with this service! Give this man a raise!
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September 2023 by alyssa garcia
This place is ridiculous . Making me run around in circles to get my property out of my friends car . With verbal&written permission and a bill of sale to me from my friend that’s incarcerated. They want it notarized like damn did you not hear me say she’s in JAIL Like what the hell . They are acting like they don’t want anyone to get the property. Why? Did they take it ? I’m about to report them to the bbb .Service: Car towing
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September 2023 by Eric Terry
Referred through Geico to ASAP towing. I'd highly recommended to find another tow company. They towed my vehicle after my hybrid battery died. They apparently hitched their tow equipment to my tire rods and ended up bending them and causing my car to go out of alignment. So unless you want you car damaged find some other tow company . Now not only did I pay $165 for a tow, I had to pay another $550 to fix my alignment and tire rods. I attempted to reconcile with ASAP for the damage and Sasha in the damaged claim department said she would get back to me, however it's been 3 business days with no follow up. Very disappointed, and will be taking whatever I action I can to get this rectified.
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August 2023 by Clay Anderson
I’m currently on my FIFTH hour of waiting for my tow truck. Stuck in 100° Las Vegas heat. Original eta was 44min. Every time I call, they add 20-30 more minutes. One truck came after 3hrs but couldn’t tow me because he couldn’t figure out how to get my car into neutral, and he was driving a flatbed. He then called a 2nd truck and promised me it would be only 45min.. that was about 90 minutes ago. Gieco can only look for another truck for me after cancelling my current request, with no guarantees of my wait time going down.. thanks to all those out there helping this day suck even more by the minute, mainly you ASAP
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August 2023 by Teresa Ortiz
Worse customer service ever. I spoke with Rowan… and he was not helpful at all and had an attitude. They kept extending the arrival time for the tow trucker. I DO NOT RECOMMEND this company at ALL.Service: Special vehicle towing
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April 2023 by Alana Frost
I want to say a big thank you to ASAP towing. I was procrastinating and waited too long to fill up my gas tank. I thought I had a little bit more miles but apparently my car didn’t agree with me. It was 11 o’clock at night and they came out within 30 minutes. I didn’t even have to pay for the gas. The gentleman that helped me was very professional and kind. They gave me exactly what I needed and I have nothing negative to say. Thank you so much for all your help.Service: Fuel delivery