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December 2023 by Quang H.
Overpriced gas with passive aggressive female worker. Argued about whether the bathroom is available to public after the customer used their bathroom. Should have put a sign up if they are that picky about who to use their bathroom, so I can skip right away before fueling my car here
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October 2023 by Brenda J.
Stopped into this place tonight. A nasty homeless type in her car had blocked the gas pump area and you couldn't pull out. Instead of parking in a parking spot, she hogged the gas pump and was parked too far out for anyone to go around her. When asked to move, she yelled she didn't care and she was going to stay there as long as she wanted. The attendant, says, "Well, I can't make people hurry with their gas." We asked, her, so someone can pretend to get gas for hours and block everyone? Nasty woman yelled at the other customers and kept saying, "I don't care" and "It's not my problem." The rest of the time she couldn't speak English, but apparently she could when she wanted to be hostile. I get that people in Downtown areas are not getting paid to control the vagrants, but the attendant actually got rude with the customers, and not with the nasty vagrant. The attendant was just a dead end that didn't care. She could have asked the woman to move in a parking space so people could get gas and get out. Whoever owns this place needs to get some security or some decent help and train them to actually care about the customers. Won't be going there any time soon.
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September 2023 by Chad J.
The lady who works days or afternoons with mask on and long Grey hair has the absolute worst people skills. She is always rude, short with customers even when you go out of your way to be nice to her, her attitude is still garbage. I go through the car wash weekly and because I had a power wheels in the back she yelled at me saying "I'm telling you no, I don't care what the owner says". She said this because I regularly go through the car wash. Often when the owner is there, and he lets me go through with power wheels or whatever as long as it's secured. She decided that she could care less and as usual was completely unprofessional. Just because she hates her life, she shouldn't treat customers like garbage. She should find a job in a corner somewhere away from the public. She will be happier and I know the customers at this shell will all have a better experience with her not gracing us with her presence! Too bad, because the owner is really great and accommodating. He is always reasonable and I've always had good interactions with him. She is not the person I would want working for me and representing my company. Because of her it's a 1 star. Without her and the grumpy graveyard lady, it's a 4 or 5. The other clerks are great.
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July 2023 by Joe C.
to the owners of this establishment, if you've seen your numbers take a dip recently at night you have your overnight lady to blame! this lady is a real sack of horse dung! this is twice now where ive gone later at night wanting some snacks and goodies and twice now she cant even treat me or others like humans! she cannot even simply acknowledge others. the first time this happened i I tried to ask her when she's gonna open and she put her head down in her phone and kept text messaging or playing her game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked in the back. Then come to the front and I asked her if I can get some food. She doesn't even look at me. I asked her if she wants to see that I have that I can pay for this. So I pulled my wallet ouI tried to ask her when she's gonna open and she put her head down in her phone and kept text message and you're playing your game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked to the back. Then come to the front and ask her if I can get some food. She doesn't even look at me. I ask her if she wants to see my money to know that I have it and that I can pay for whatever. So I pulled my wallet out and I pulled out a wad of cash out, to tell her I have money I want to spend it. I've been coming to your place for years now. Whether I'm at a doctors appointment down the street or in the area hanging friends or whatever. I'm never going to spend another cent in this place thanks to her! and i can guarantee you i am not the only one who feels this way! if this lady is too skiddish to open the door then dont work there. i get it, the area does get some crazys. but if shes not going to open the door for business, why is she even there? i am absolutely blown away that she has the audacity to think she's that much better than another human that shes going to act like we're invisible! so you know what, instead i came down to jack n the box and asked spent $20 here. may be just $20 you say. but you know how fast that adds up with all the different folk she treats this way??
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July 2023 by Crystal L.
I came in to ask to use the restroom because I had an emergency, at first one of the ladies was nice enough to let me in even though she said no customers are allowed at night. I took a bit because I also had my son with me. They kept banging on the door loudly for me to come out even though I told them I was not done. When I got out they were all belligerent and of course I responded by defending myself; the lady even called my 8 year old son a bad word. This is the worse customer service I have ever endured; completely unbelievable. I hope the owner does something about these employees.
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June 2023 by Anthony G.
Clean and only one homeless hanging out, which isn't bad for California. Car wash worked great and overall is a well lit clean location. Gas prices suck but what can you do.
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February 2023 by Matilda F.
Hillcrest Gas Station is an easy place to fill up your tank. The placement is convenient, and the pumps are up to date and efficient. The staff is kind and helpful. Nonetheless, the station may become congested during peak hours, and petrol prices are relatively high. Otherwise, it's a dependable gas alternative that I would suggest to others.
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October 2022 by Fwfw F.
This business has no regards for it's customers. I really hope the person who runs it doesn't treat their employees the way they treat the customers.Stay away from the car wash. It does wash the car. It's stains it and does not remove the soap. And upon requesting a solution, we had to deal with the rudest answer.If you want to save your earned money, pay for a competent, reliable and honest service elsewhere. STAY AWAY FROM THIS SHADDY BUSINESS
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August 2022 by Amelia S.
Hi My name is Amelia and I'm appalled at the negative review I received and here is why 1.- I have been out of the country for over a month so I was not working when this incident is reported happening 2.- I never wash my car here because my grandkids do it for me for fun cash 3.- we don't have name tags so my name was used in error 4.- I never come to work in plain clothes as the uniform is comfortable and visible 5.-The gentleman inside the store was mistaken in giving you my name as he is new and apparently not familiar with our names I hope you come back to our station as it's the cleanest best stocked and with the best helpful very friendly and profesional personnel I'm sorry if you were inconvenienced but our car wash is the best in this area and very busy so when someone is not properly parked as people come out of the car wash and may not see you we must ask you to move to a marked spot for your safety and theirs . Please stop by and if I'm working I'll make sure you get the best customer service to make up for this confusion Thank you and have a lovely day !
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June 2022 by Michelle C.
Parked in front to run in for a few minutes...employee (Amelia, I believe) was washing her car off duty (out of uniform) immediately ran up to me shouting and waving her finger in my face "I work here! You need to move!" Which-I get it-but do you have to be so aggressive? Continued on, stomping up and down the parking lot. The man behind the register was placating her behavior-making excuses "she works here..." Her behavior was way beyond...like I was personally trying to ruin her day. Calm down. Very rude and indignant in her approach. Could have simply asked me to move (Even tho I was not blocking her exit). Something else must be going on in her life for her to be that upset...I'll pray for her. I am a RN, just driving home from 12 hr shift of caring for very sick people with frustrated family members and I still managed to keep my composure when dealing with this employee. She needs to get it together. It's gas and parking for Gods sake. Will not be visiting this location again. I'd rather drive the extra mile AND pay extra for gas than encounter the poor customer service I dealt with tonight.
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December 2021 by A K.
WORST business I've ever experienced. There's no customer service. They demeaned and belittled a homeless man, while hovering over him. Another customer offered to buy his coffee and the blonde employee with a foreign accent told the other customer to mind her business. The employee went and got a man who came out and told the customer offering to buy coffee to mind ger business, told her she needed to leave and grabbed her by her arm. When she turned around, he was in her face screaming then he hit her with a closed fist in the head, took her phone and threw it out the front door WTF!!!
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October 2021 by Georgiana B.
I'm disabled. I recently double checked and California vehicle code allows me to park in both public and private parking spaces. I parked here and read the parking signs. Every sign read "customer parking only", except the handicapped parking spot. There was a metered space across the street (where I'm also allowed to park) except I was intending to buy a few things when I returned, as I'm a Shell cardholder and needed a few things. I left the lot, it took longer to return for me than expected, however there was more than ample open parking spaces, equally close.When I returned, a woman came out with a note in her hand and told me that I couldn't park there and that her manager had told her to put a note on the windshield. I told her I was disabled and could. She said the signs state customer parking only. I told her that the other signs do, but not the handicapped one and that I read it first before leaving, but that I intended on making a purchase. She blocked me, stated that I wasn't a customer, since I had left the lot. I replied, fine then I won't buy anything.To leave without incident I peacefully said I was sorry and wouldn't do it again and started to leave as she stepped out of my way. That's when her Manager came out and they both started to block me again, bullying me with an angrier tone. I explained it again, reiterating my apology, but they wanted blood or perhaps a public flogging would have satisfied their thirst for revenge for parking there. Trying to avoid running over them I showed them my Shell card and told them that I I am a customer and now had to go to a different location that treats their customers better. They continued their harassment, so I then started screaming to leave me alone with targeted profanities (which shocked them into moving out of my way) and I was able to finally leave. Avoid this hostile place!
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August 2021 by Jay T.
I am a 73 year old male. With physical disability issues. Normally my son takes my car to fill up and check the oil. However he went out of town on a business trip so I decided to handle the car myself. I needed assistance filling up and asked the Lady on duty if she could help. This lady was so helpful and nice, not only did she pump the gas for me she even checked the oil, then she noticed one of my tires was low. She showed me where the air was and then put the air in the tire. WOW. Very helpful and nice. I decided to get a car wash and she showed me where to go. When I exited the car wash she was waiting on me and waved goodbye as I left. A special thanks to her, I think her name was Elaine or Alaine. Customer service done correctly. Thank you very much.
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May 2021 by Julia S.
This is not the first time I came here once at night to pump gas older lady with the blonde hair told me to wait 15 minutes because other lady was going to come in and start her shift, And now today I came to pump gas and bought some items, Ask if I could use the restroom she told me it's not a public restroom and then she told me that the cleaning person clean doesn't come in the afternoon to cleaning,And guess what it was the same lady....Customer service is not her area
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September 2020 by Car S.
Besides being seriously over priced for gasoline (about .$80 per gal) there are no window washing squeegees or any type of paper towels for protection, oil check, window wiping, etc. You'd think with such high gas prices they could at least provide what every other gas station provides, homeless population or not.