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May 2025 by Jake keliinoi
This place is awful, beware. I came in last month for assistance taking over my wife’s account, and applying my work discount. They absolutely ruined the whole experience and I’m still dealing with it. Extra fees, they denied any help when my wife and I came back in twice, saying they couldn’t do anything without their manager, or that they forgot their employee login information… considering going back to Verizon this has been such a terrible experience, and costing me an extra $200 for their mistakes.
Edit to reply: that would be amazing! Unfortunately I’ve come back to your store, twice, to have these issues resolved and your staff was able to do nothing :(
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April 2025 by Goldsberry89
I had the pleasure of working with Gio at AT&T, and I cannot say enough great things about the experience. From the moment I walked in, Gio greeted me with a warm and professional attitude that immediately made me feel valued as a customer.
He was incredibly knowledgeable, taking the time to understand exactly what I needed and offering personalized recommendations that fit my situation perfectly. Whether it was explaining plan options, helping with my phone upgrade, or answering all my questions with patience and clarity, Gio made the entire process smooth and stress-free.
What stood out the most was his genuine care — it never felt like just another transaction. Gio went above and beyond to make sure I left confident and happy with my service. His professionalism, expertise, and friendly demeanor are truly top-notch.
If you’re looking for someone who will treat you with respect, listen to your needs, and deliver exceptional service, ask for Gio at AT&T. He’s the best!
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April 2025 by Kay M.
At first, I felt that Amador was a helpful and polite young man. But, unfortunately, the desire to make commission clearly overpowered the desire to remain ethical. He committed the following unethical sales tactics: (1) he strongly mislead me into thinking getting a worse phone and paying $5.99 a month and NOT doing a trade-in to get a better phone for less money (potentially $0.00) a month was a “better deal”; (2) he attempted to argue it was better because then I’d keep my “old phone” which was not functioning properly and the reason I went to the store in the first place; (3) his manager, AJ arrived and told me my trade-in phone would only be $350 although the promo said “any condition” was fine for the $1000 trade-in; (4) they both tried to incorrectly argue that because my phone was NOT a “14 pro” (just a 14) that it did not fit into the $1000 trade-in promo criteria; (5) after talking to AT&T customer service on a RECORDED CALL in the store, we got clarity that my iPhone 14 was worth the $1000 AND the model, an iPhone 14, was eligible for that promo since it was above 13p (which I had told them several times and the rep affirmed that even if it was not turning on at the moment, it still worked for the trade-in as being “any condition.”) I left with the trade-in value of $1000 for my iPhone 14 and got my iPhone 16p. HOWEVER I felt like something was off, and I looked at my account and two add-ins were added to my bill that I did NOT agree to: (1) A $17 a month insurance charge (I have never had insurance on a phone and I even said I did NOT want it, yet one of them must have added it regardless); and (2) A $10 a month charge for an upgrade AT&T Next plan. WHICH I ALSO DID NOT AGREE TO.
When I called TODAY to get those fraudulent charges removed, At&T was ONLY able to remove the insurance but could not remove the $10 a month charge for “AT&T Next” until the “buyer’s remorse” period ends 14 days from the “purchase.” Which makes ZERO sense since there was not a consenting “buyer” to even have “remorse” since I NEVER agreed to add that it in the first place. THAT means that the salesperson will get credit for a charge of that? I will be calling again and escalating this dispute since a buyers remorse rule should only apply when there is an actual “buyer.”
IN MY OPINION, THE ABOVE-MENTIONED FACTS CONSTITUTE SHADY AND UNETHICAL BUSINESS PRACTICES. My hope is that the young man, Amador, sees this review and NEVER attempts to defraud another customer. Vulnerable people need phones that may not have the time or energy to do the research I did to get a fair deal. Or people who do not have tech education could be completely fooled and overcharged if this is the behavior that continues. This situation is completely disappointing to me as a human being and I hope that this never happens again. The employees need to be better trained on promos, marketing, and ethics. “Any condition” is clearly defined and advertised without caveats. If there are exceptions, they should be CLEARLY stated, otherwise, that is misleading business advertisement.
If they attempt to diminish the value of my trade-in, I will not stop until justice is served.
I will say I spoke with a rep today and he was very nice. I recommend NEVER going in person and only talking to the AT&T representatives on the phone. He gave me a credit today because the one charge couldn’t be removed until I call back after the 14 day period. The reps on the phone seem like they’re nice and have no incentive to mislead you. So, I appreciate that a lot.
Again, I think Amador is a nice young man. But even nice people make bad choices and he certainly made them in this case.
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April 2025 by Andrea Soria
Great customer service and very friendly environment! Every employee acknowledged customers as they walked in. The employees were very professional and helped each other out. I would def recommend this location to others!
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April 2025 by Pam Sierra
Awesome customer service at this location! Brandon was super helpful and made the process so easy. He helped in bundling my phone service and my internet, which is going is going to save me well over 100 bucks a month. 5 stars ⭐️
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April 2025 by Jeanette Diaz
Brandon was very helpful with setting up my new phone and very friendly
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March 2025 by Wendy Gutierrez
Brandon was very helpful & extremely polite. Great service. He deserves a raise
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July 2024 by Patrick
Ravyn qas helpful
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July 2024 by Melonie Bell
Ravyn was very helpful and knowledgeable. Great customer service!
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June 2024 by Perly Payne
Awesome representative raven and ron
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June 2024 by Eduardo Partida
Visit was great! Raven greeted & helped me right way! She was super patient, knowledgeable and fast! Definitely recommend her at this location!
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June 2024 by GERALD Jarrett
Dany and raven were very helpful
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June 2024 by Vasily Korin
Absolutely amazing! The place was great, the service was extremely quick and everyone was really nice! Ravyn, Ron and Dany were amazing! They were very kind, understanding and patient! They helped me get my home internet, explained everything and even did some protocol stuff (which I don't understand, but it was cool to see them follow the rules!)
If not for them- I would probably be stuck without internet for several months, so my sincere thanks to them and to all the work they are doing! Keep it up guys, you're amazing!
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June 2024 by Nayeli Herrera
team was really nice and helpful
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June 2024 by MiaTeresa Wilson
I’m really sorry to say this but it was the worst service that I’ve gotten from any of their stores in many years.
I was treated as if I was trying to hack into my own account and the person (a young man , Hispanic) treated me with so much disrespect. He literally threw the phone’s back at me placing them on the counter and walking away like a little two year old child (for lack of better terms) .
The manager was a nicer and a very calm and collected person however he focused on a couple who had arrived after me.
And also instead of taking care of my issue proceeded to tell me about an app to download to process my data transfer.
It took me several hours to do this on own. When I know it would’ve taken them minutes since they know what they’re doing.
I feel very disappointed that it can be people that mistreat their own kind and elders as we are scum.
