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January 2024 by Harriett L.
I'm not sure Rafael is in the right industry. My mom went in to get her phone set up she is not the best with technology but a new phone had JUST been purchased. Not only was he dismissive he was rude and passed her on to another person. We have been with ATT for over TWENTY years and while technology does change customer service should not. Shame on him for belittling a paying customer. I would love a follow up call about this.
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January 2024 by George
I was attended by professional, very knowledgeable people; It was So easy. They actually know what they’re doing and yes I would recommend Mission Valley store .
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January 2024 by Joseph Valdez
erdem she took care of me and made everything easy.
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January 2024 by Jason Cliche
I came in because my cell phone broke down and for some reason AT&T had listed the incorrect cell phone on their website. The staff helped me file an insurance claim to replace the phone. The staff were very friendly and helpful.
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January 2024 by Carol Baras
Professional
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January 2024 by James Susman
Thanks to Jimmy, he solved my issue and went above and beyond to help me. I was stuck all day, but with his expertise, he solved the problem quickly and efficiently. Big thanks to Jimmy. Also wrote a positive Yelp review. Definitely a store worth going to. They will help you with whatever problem you may have.
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January 2024 by Julia L.
When I bought my phone last year I also purchased the screen protector. I was informed that I had to pay $10 to replace it. While this is not the responsibility of this location, they did replace it and this a miserable job. The first person put it on and it had a fiber under the side. So after asking him twice, he asked for help. The other man was kind enough to assist, but there are still fibers under the screen protector and the bottom right corner is already lifting because of how poorly they put it on. Would absolutely not recommend.
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December 2023 by James S.
I came to this store with a complicated problem. My number got deleted and thankfully Jimmy, a kind and very knowledgeable representative there at the store, solved my problem. It's thanks to him that I got my number back. Big thanks to Jimmy!
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December 2023 by J Dee
anthony the att rep from the mission valley store in san diego was awesome! very customer oriented and helped me through the process. very personable and made the whole process enjoyable! he should be recognized for his superior customer service and knowledge of the products and services! AWESOME JOB!
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December 2023 by Marcia K.
I came in yesterday (12/15) very unhappy with two accounts, neither of them in good order. I have a cellular account which I've had for years, and a Direct TV account that goes through AT&T. The two keep getting mixed up and I received an email of potential suspension. I had some other questions. I waited for 45 minutes, even though I was told I was next after one other person. Finally, Roman came out. He was wonderful. He was so affable and kind, and helped me navigate both accounts and set them aright. It took a long time (altogether with wait time 2 hours) but he was extremely helpful and kind. So kind that I asked him about upgrading the the iPhone 15 and he suggested I return today (12/16) and get a great deal on a new phone. I did just that, and waited until Roman was on duty. This time he was waiting at the door, and I was able to get my new phone, more questions answered, and my old phone disconnected and cleared off. Roman is an outstanding representative of the company.
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December 2023 by Rico Nevarez
Overall phenomenal experience working with Omar G.!!! After going to the AT&T store in the Otay Mall and having them order me the incorrect IPhone :-( Omar was able to locate the correct IPhone 15Pro Max 1TB in Titanium. Thank you for your great service! He was a pleasure to work with. I’ll be back soon when I add a few more lines in the next couple of months. Thanks again!
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December 2023 by Laura Avilez
This is the best AT&T store in all of San Diego county. We’ve visited this location so many times but I most recently had an excellent experience upgrading my iPhones thanks to the outstanding assistance provided by Omar. His knowledge, patience, and professionalism made the entire process smooth and enjoyable. He went above and beyond to ensure we were satisfied with our choices. Kudos to Omar for delivering exceptional customer service – a true asset to the AT&T team!
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November 2023 by Joseph Smith
Jonathan and the team at the at the Mission Valley store are the BEST! Always willing to assist and offer assistance. My screen protector looks perfect! Thank you!!
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October 2023 by Dusstin Butterworth
Very spacious store but somewhat slow... employees are super nice tho and there's food close by while you wait!!!
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October 2023 by Carmin “Carmin Events”
Our service was amazing! All the way past hours Christian M. stayed sweet, super helpful and got everything done we needed to do! He was awesome! I accidentally pressed the wrong number, on the phone survey… but he was a 5star all the way! Thanks Christian M.
