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March 2024 by Barbara T.
this store's service is horribly awful- i needed to activate my new phone had a couple more questions to ask and the service rep said we are done [ his name was cesaer] i said i have a few more questions and he just walked away and ignored me and started helping someone else - i went to a supposed supervisor latosha and wanted to put in a formal complaint and she just shined me on so basically after they get your money they walk away from you i called att and there seems to be nothing they can do to reprimand these people they represent att and they do a terrible disservice to att i came this close to ditching my family plan and changing my 6 devices over to verizon the reason i didnt was the representative annie was the nicest person and really tried to help me when i called 611 i wont go to this store again
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March 2024 by Lena C.
Horrible services.. change service from another company and still dealing with issues!!! Months later. The CS rep in the store was very incompetent and gave us the run around. I had to go to the store many times to figure out what was going on!! I've been paying for cellular service on my Apple Watch that I've never received. Couldn't even log into my account. Worst service on all ends of this company. It's really a shame that all phone companies have this mentality. They don't care at all and don't believe in costumer service! Still on the phone with AT&T trying to get my watch to download the sim card.
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February 2024 by Victor G.
If you are going a place for help, please be nice to the customer. Disrespect is most uncool. Please let tell your associates know that l'm a long time ATT customer going to drop you if you don't address this issue
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February 2024 by menny rodriguez
Devon barzey was awesome he has the best costumer service I have had
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January 2024 by L V.
Today was one of the best interactions I've had at an ATT store ever. There wasn't many people in, zero wait, and I was greeted right away and taken care of. Maya was the one who helped me. She was patient and knowledgeable and never got frustrated with me after the many questions I asked. They had every color there in the phone I wanted. I even got one of the latest phones on the market for a great deal because I participate in their upgrade program. (I think I pay $5/mo for it). I purchased 3 accessories and received 20% off and everything has a lifetime warranty-can't beat that!
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January 2024 by Kunal Ghosh
Clueless staff, impertinent, unprofessional. I would happily go to a proctologist than that ATT store.
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January 2024 by David Huie
My associate David was very helpful at the Clairemont AT&T Store. I did not have to wait at all. He helped me to find the best deal on a new iPhone 15. The precise iPhone 15 that I wanted was not in stock at the store, but he helped me to get it on order. He assured me that the phone would be delivered soon. I am a happy customer.
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January 2024 by Stephanie Quigley
Thank You Trenton at AT&T in clairemont store in San Diego. Trenton showed us Promo's & explained which 1 was the most cost efficient. We appreciate is knowledge & help.
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November 2023 by Mallory Vela
Shemaya at the San Diego store on Clairemont Mesa was wonderful! She was patient and very helpful. She made sure I was able to get the exact phone I wanted for a reasonable price! Great service! Highly recommend! Thank you Shemaya!
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November 2023 by Maureen Mason
I would like to give the biggest shoutout to Latasha Anderson.I am a senior citizen and not tech savvy at all. Recently my recorded message for my business “ disappeared “ and a default recording came up stating that I was not available ???Latasha to the rescue. She contacted ATT support, gave them the necessary information, and kept smiling. No judgement, just so professional and kind to me . Thank you so very much Latasha. You rock!
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October 2023 by Julia Hunter
Caesar was great, fast, and professional. We got two new lines and phones, he informed us about all the options and best pricing. Very helpful. Great location with an excellent team.
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September 2023 by Otto and Gomez
Leah, our representative was very friendly and professional! She answered all our questions ! Great experience
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July 2023 by Carole Ekstrom
Elizabeth waited on me and she was and is phenomenal in her knowledge, friendliness and professionalism. Excellent representation of AT&T.
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July 2023 by Lisa Greene
Leo at the Clairemont Mesa Blvd store did a great job. He was knowledgeable, polite & provided with great customer service.
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June 2023 by Leslie A.
I always have issues when I go to the store. The employees are helpful until they get the sale and then they don't care about you afterwards or if you are not intending to buy anything they are not helpful. Employees there seem to not know the product or the policy. If I could recommend zero stars I would I have never had a good experience here.
