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May 2023 by Alana Albers
On June 29th Heidi Hill processed a payment for $1285 after accidently only charging us $12 thus making us have to call into our credit card company to approve her 2nd charge since she was so incompetent the first time. On top of that when I told her we would be paying in full with American Express credit card all she could do was suck her teeth and tell me how the shipper did not want to be paid by them through credit. Thank goodness we did because by the time we received our vehicle in Greensboro, NC the shipper advised us Autoline transport had not paid for our vehicle. In order to get our vehicle released by the company shipping we had to pay an additional $1100!!!! Heidi Hill was dishonest with not only us but also with the company shippping our vehicle by saying that we would owe them a COD of $1000+. After hours service is poor, they told us on friday night that we had to wait to hear from them until Monday. I have called and email multiple times today and have not heard from anyone. DO NOT USE AUTOLINE! There are so many other companies out there-they are just a broker and have a history of non payment in the past told to us by the shipper. Do not give them your business!
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November 2021 by victoria barnum
My car was ordered in advanced for pick for November 27,2020 . (Friday) This company did not call, or text that they would not show( basically no call or show) at a job the person would be either Fire”!!!I had to call the company on The next business day Monday the day I was to leave for a flight out of state!Thought that was bad, on Monday dispatcher had no clue other than tell me my driver bailed ! Not my problem!!!!I had to drive 20 miles to drop this car off at a safe location to be picked up. Dispatcher apologized and found a driver for the following Wednesday.The saga continues! The car arrives expecting cash on delivery $750.00 after I made a deposit of $200.00 not agreed on. We were told $200.00 down. $650.00 on arrival . When I argued the amount the driver wanted to take the car back!Auto line you owe me $100.00 and I want it or. I’ll see you in court! I have my copy of the quote and agreement.Quote ID# 8081It’s the principle!!PS. You lost a customer I have another vehicle that needs shipping! Absolutely not!! If I could give an half star I would.Barnum
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November 2019 by Sondra Minchew
My experience with these guys were actually very good! Our car was shipped across the country in the matter of a few days, and all at a great price! Absolutely have no complains, and the customer service is great!
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November 2019 by Daniela Torres
I left a deposit for shipping my car and last minute decided not to use them because they were taking to long to ship the car.Now I’m trying to get my refund back and no one will get back to me. They are giving me the run around and will not refund the money. I keep speaking to Heidi and i cannot get ahold of Christina so at this point I don’t know if Christina is even a person. I’ve tried to be civil but after 3 months I’m annoyed. I placed my order in the beginning of January and it’s now March 18, 2019 and still nothing. I don’t recommend them at all
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November 2019 by David Scovetta
I left a $300 deposit with Heidi on a delivery they then couldn't schedule. Refund sounds simple enough, right? I've sent multiple emails, a letter, and a call - none of which have been responded to by the refund manager, Christine H. If you're looking to be scammed, this is the transportation company for you.
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November 2019 by Mark Cullen
This is a real review. A lot of those "GOOD" reviews are fake. If you are thinking about using this company to transport your car, DON'T!!!! BIG mistake!!! My wife and I put down $400 deposit to ship our 2 cars from upstate NY to WA 1 month before our shipping date (12/22/2018). Our cars were still in my in-laws driveway until 1/14/2019. This company will NEVER call you back themselves to let you know that they CAN'T make the delivery. They just took our money without giving us a real answer about when the cars will be picked up. Every time we called we get this HEIDI girl and never Christina. I don't even know if this is a real company. It sure is fishy. In the end my husband and I went to another company after 1 month of calling without getting anywhere. Ohhhhhh and the best part is they will SCREEN your calls as well if they don't want to talk to you. We have to call them from different phones every time. TODAY is 1/27/2019 and we still haven't got our deposit back!! They are dishonest and irresponsible people/business. Don't trust them with your cars. This experience is a nightmare!!!!!!! Christina /Heidi if you are reading this review PLEASE refund our $400 that you took last year! Here if the order # 273707-VL!
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November 2019 by Pierre c
Horrible, dishonest and unprofessional company…Please do yourself a favor and stay away from AutoLine. I wish I had seen all the bad reviews prior to give a $200 deposit to Heidi Hill. They are very pleasant at first and will call you back until they have your money. Eighteen (18) days after placing the order, car had still not been picked up…. Heidi Hill will not return any emails or phone calls. I had to call AutoLine as if I was requesting a new quote to speak to someone. When I cancelled the order, Heidi Hill said that I will get a full refund since they were unable to find a carrier (my car was never picked up by a driver because of the low price they offered to transport - Heidi said that it was because of the holidays and so on; mind you, car got picked up next day by a new company without any issues). The same day I cancelled, Heidi called back and said that she could have my car picked up next day for an additional $400. As somebody else mentioned, they try to hold on to your deposit even though they have not transported your vehicle. Had to go through my bank to dispute the charge. Just a nightmare of a company to do business with…….
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November 2018 by Jasmine Primm
Christine was nice when on the phone but service was HORRIBLE by far my worst experience , they took my $200 to book the pick up and kept pushing my pickup date back from the 10thto the 15th to the 20th! , 2 weeks later my car had not been picked up for delivery . I have been Calling and leaving voicemails to get my refund but Christine does not answer the phone or return calls anymore , DO NOT use this company if you are shipping out of state.
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November 2018 by Inter Actor
Smooth as Silk! Christina was v. prompt with the quote and related communication. Except for scheduling change, pick up of my car was smooth. The best part was the driver was always available by phone making communication excellent. Drop off went very smoothly and on time. The price was very competitive. Can't ask for more. It was like magic, and the car was in Virginia in 3 days!!!
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November 2018 by A C
Let me preface this by saying that almost all auto transport companies are terrible. All they do is bid on privately owned trucks passing through the area, take their cut, and set you up with the truck. I’ve had good and bad experiences, unfortunately the best company I used is out of business.Last year I used autoline and was super happy. There was no hurry to ship my vehicle so we had time to play with different bids. It all went great and I got my truck shipped for a good deal.Based on this I recommended autoline to my sister. She had a totally different experience. Multiple deadlines missed, things supposedly “escalated to management” without resolution. This after she had already moved and was relying on a neighbor to meet the shippers. Eventually she canceled and went with another company that shipped two days later.I would have given them 5 stars based on my experience but then they burned my sister so I feel like 2 stars is being nice.
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November 2018 by Jonathan Yosifon
Keep away from this company. Christina locked a rate and had me pay the $100 deposit. She promised me the car will be picked up the next day and that she'll email me soon the carrier info and phone #. After that she was unreachable by phone and since she couldn't secure a carrier for the agreed upon price she just didn't call me back. I had to call a real broker and pay a little more but I got a better service. Also note that she is unreachable on Fridays and the weekends at all. Call a REAL BROKER that is honest and has the decency to call you back and tell you that they couldn't provide the service they promised. This would have been the right thing to do.
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November 2018 by U S
This company is 100 percent FAKE!!!!!!! I will report them to BBB. Please please don't use them . Christina Hunt is the lady who dealt with me. Gave me the best quote to transport my car from Texas to Washington state. She called me after hours to take the deposit in my CC. Once I paid, I never heard back from her. She had promised me 3 days max pick up and 4-6 days drop off. She never returned my phone call and left us completely stranded after taking my money. Off course I will call my credit card company to charge fraud against this company. There is no way you can talk to anyone in this company once you pay your initial deposit. I think the good review in their website are also fake just like Christina Hunt. I have all the text exchange with Christina that I will post in this once I share those with BBB.
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November 2017 by James McGrath
My experience moving my 08 porsche using Autoline was easy, costeffective, and worry-free. The primary reason autoline exceeded all of my expectations can be summed up in two words: Christina Hunt. Christina took the time to listen to all of my concerns and did her best to ensure I received the most affordable and comprehensive service available.For example, I was considering having my car moved via an enclosed carrier, but found the cost prohibitive. At the last minute a trailer became available and Christina called to offer it to me at barely any additional expense.Dealing with Christina made me feel like a long time valued customer - it is always a pleasure dealing with someone who is not only good at their job but seems to enjoy it as well.- James
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November 2017 by Ted Pak
My vehicle was scheduled to be picked up last Thursday. When vehicle was still not picked up on following day (Friday), I called to cancel the order. Christina called me back and she promised my car will be picked up Monday. Monday 3 PM, my car was still not picked up and not a phone call. Called Christina, the phone was off. Called the office, the old lady who picked up the phone said she did not see anything scheduled for my car. I told her cancel my order, but she said she gotta go and just hung up. I had to call the fraud department of my credit card company to get my money back. Don't be fooled by fake reviews. Listen to mine and other negative reviews and stay away from these shady scammers!
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November 2016 by Rebecca Garrick
Autoline Transport brought me the car of my dreams all the way from sunny California, with not even a scratch on it. They brought my new baby home clean as a whistle, and within a reasonable amount of time too! They are super friendly, and always helpful! I would recommend them to anyone who want super fast, yet remarcably safe, shipment for their cars.
