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March 2024 by Karen J Zhao
I made 2 bookings via costco with this place, and the lady at the desk helped me to get a weekly deal which is far better than Costco. I highly recommend this place to rent a car
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March 2024 by James
Secured a rental vehicle through Costco travel.Picking up rental vehicles is usually a time-consuming, cringeworthy experience.Avis of Del Mar was a welcome exception.Louis made the pick up fast and easy. I picked up on a Sunday afternoon just before closing time. Louis had a great attitude. Again, very pleasant surprise.
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October 2023 by Megan Pogue
Great location, friendly sales staff
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August 2023 by Carol Ann Van Deventer
The car we have rented is not safe to drive. I have two young children and the location is now shut until Monday with no one to contact. I should have read the other reviews first, DO NOT rent from here.
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August 2023 by S. L
I recently rented a Hyundai Santa Fe from this car rental company, and though the rental experience itself was satisfactory, I faced a troubling billing discrepancy. Despite contacting the person in charge, Jessica, who acknowledged the error, the additional charge of about $31 has not been rectified on my credit card statement. This lack of prompt resolution and communication leaves me disappointed with their customer service. I hope they address this issue promptly to improve their services for future customers.-After submitting this review, the dispute has been successfully resolved.
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August 2023 by Jay Jay Oktan
this place sucks so does avis. i set a reservation with my debit card on line it was accepted ,when i come to this branch to pick up the car the system did not accept my debit card for on hold. i called the bank no oroblem on their end. the problem with visa. i called my lawyer and we will present a complain in court. they cost me my valuable appointments and they have to pay for this. visa does not care their customers so fontcwe care about them and take our business to somewhere else.this is not a worldwide well known rental ,it is suckwide worlwide company.this happened 17 july 2023
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July 2023 by Alexis P.
Worst car rental experience ever. Jessica at the counter was rude, snide, condescending and completely unhelpful. Claimed that my booking through orbitz didn't show payment and insisted I pay again. Was snotty throughout the entire transaction. I will never use Avis again.
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June 2023 by Glen Heungyong Im
Easy and smooth all around. The car was in a great condition. It sent the engine oil replacement alert which was simply false alarm after I had a call with the rep. Return to a different airport was simple like parking.
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February 2023 by Zhenhua Gong
Nice staff. Great car in this location
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January 2023 by richard li
car was dirty, interior was stained and obviously uncleaned. there was no parking for drop off and employee wasn't even there. I had to wait 20 mins for employee to come back to hand off keys.this isn't supposed to reflect on the employee. the only star I'm giving above 1 star is because the employee was obviously stressed but still helpful. AVIS needs to do more to staff their locations and figure out logistics!
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December 2022 by Alan A.
This place is trash. The guy named Ignacio called my mom a cunt because she was asking for a solution. We called the corporate office and they told us we could drop the car off at 5 pm. Apparently this office closes. Which we were never told. He proceeded to call my mom a bitch, yell at her and refused to give her a car. Don't rent here this place is the worst
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October 2022 by A Aneizi
I had the pleasure of being taken care of by Jessica at this location who went over and above during the busy Labor Day weekend to accommodate my family's last minute needs. Jessica is a genuine person who was extremely courteous, attentive to my requirements, and ensured we were well taken care of, and may I also add that she has a wonderful personality to match the high level of service she provides to her customers. Additionally, I recently called to inquire about certain terms of my agreement and found that her colleague, Ignacio, also went over and above to ensure all my questions were clearly answered, and also provided practical solutions to a minor issue I had which helped alleviate concerns I had at the time. Judging by my interactions with Jessica and Ignacio, it is clear that the team at this Avis location care for their customers and are highly qualified, and I look forward to further interactions with them in the near future. Thank you all and do keep up the fantastic effort. Best, A.
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September 2022 by Omar Hassaine
The whole experience was flawless and the car was very clean. Happy customer!
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August 2022 by Sirojiddin Mavlonberdiev
After comeing all the way to pick up location, they told that I can't rent a car becouse of I have a debit card, just wasted my time,When I called to their service they approved to rent, but after arrival not, not happy with service
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August 2022 by James Teter
Great rental car location. No complaints at all and will definitely come back here to rent from Avis.
