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November 2023 by Timothy Allen
I wanna say that the onsite manager Arthur is one of the most pleasant customer service friendly and very professional person that I met in any storage unit I've ever read from I highly recommend if you're looking for someone that would accommodate your needs as far as understanding and being considerate ballpark storage is an excellent place
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November 2023 by Nichole C
I've stored things here going on 4 years in 3 different sized units. The storage facility and staff are great and my things have been safe. One of my concerns downtown was potential for roaches, and thank God they do a good job here with pest control because I've NEVER seen anything in my units, boxes, bags etc. Homeless people do have units here, but with that said, don't let it deter you from getting a unit if the price and location are as convenient for you as they are for many downtown residents. All tenants, homeless or not, seem to respect each other's space and hasn't posed a safety issue. I'm a female who goes there alone very often. They have cameras everywhere and the staff is helpful, so I've never felt unsafe. Many of the homeless are actually quite nice and try to help you if you need it. However, it does make for quite a dirty environment (smell, trash, grungy). The units themselves are always clean though which is what matters. Each time I go, I just accept that I'm going to need a shower, but it's a storage facility....doesn't need to be shiny. As long as my items are free from pests, and safe from getting stolen, it's all good. You can tell the staff try their best to keep the building clean. But for the great price and continuous safety of my valuables of these 4 yrs, the pros far outweigh the cons which is why I still give 5 stars. Still recommend storing here.
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October 2023 by Justin Keener
Ballpark Storage is great! I have had a few units there over the years and just signed up for a new one. Very professional and nice folks! I highly recommend Ballpark Storage!
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September 2023 by Javier Garcia Huezo
Old assistant manager was not doing his job loged me in the system with wrong unit # they cut my lock and were ready to rent out my unit to someone else with no notifications lucky I got there a day before it happened. My stuff was goan through and personal information was stolen bank account number SSI # excetera. Had to file police report. The new guy J fixed the incorrect info at no charge. Now have to file insurance claim for loss and damages. Change all personal information dam !
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August 2023 by Uncle Boozley
Ballpark is great, I've never had an issue with the staff. Most other people with storages here are ok too. Though a few of them are the type of psychopaths that walk away from the elevators with the doors openn! I don't know what kind of sick human being e would do such a thing.
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August 2023 by Ada Hagen
Needed a place to store some things. Good price - Jay working at the front desk was amazing! So so helpful and made it super easy
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August 2023 by Lori Ann Smith
Gilbert is awesomeA very friendly atmosphere. Really friendly and outgoing comfortable place to do business with reasonable prices
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July 2023 by Diddy S.
There needs to be law pass preventing businesses like this one paying people for reviews like the ones you see on their website and on yelp, while they take advantages on current customers who are still having to pay their ridiculous prices. After the first months moving in there don't get to comfortable even if it's free or a low cost, then there will be a major price hike soon after that, it will continue and continue every new bill cycle. You will experience a new price point I am sure, I am sure of it that's what I experienced while I had my stuff there, to me it's their ego and American greed wanting to take advantage of their customers who are depending on them to do the right thing, but you will eventually find out they don't. I highly wouldn't not waste my money or time doing business with Ballpark Storage ever again and I highly wouldn't recommend this storage unit to anyone at all.
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June 2023 by thomas johnson
Gilbert was a great help, he was very informative and engaging with me, he helped me with the choosing of the most efficient unit for my needs as he showed me different sizes. Gilbert was a great help and made my experience and vist quick and helpful. A great employee!
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June 2023 by carlos diaz
I’m a first timer customer from ballpark self storage I call to reserve a unit to storage my boxes Gary took care of me by phone I appreciate his customer service and character , I came today Tuesday the 13 Gary and Gilbert assist me with the unit both of them are really helpful and they showed their excellent customer service with each of theirs customer I highly appreciate it both of them for their time patience and excellent character and customer serviceThank youCarlos Diaz
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June 2023 by Art Donaldson
When I initially looked at the place and was shown a unit that would work, they told me the price was $83/ month and reserved it for me for 2 weeks with no deposit, which I thought was very nice. I was told the paper work could be done when I actually moved in. I returned with a truck load about 10 days later in the middle of the day and the office was locked up with a note that it would open in 2 hours. I called the number on the door and reached someone off site who said we could do the paper work on the phone and he would give me a code to get in. It was totally impossible to read the extensive contract on the phone, but I digi signed several forms and gave him my credit card. Then he tells me that insurance is required and the minimum policy is an additional $12/ month. It’s my stuff. Why should they care if I insure it and why wasn’t I told about this at the initial visit?! Then I needed a cart to haul my stuff and they were all locked up with padlocks. So he made a phone call and someone eventually showed up with a key to the cartsThis place is convenient if you live downtown and the employees are friendly when the office is open. But it’s old, grungy, and has very antiquated elevators. There are no fire sprinklers and the old wood structure would quickly burn if there were a fire. This fire liability may be why they require tenet insurance. Regarding the insurance, I as able to get the $12 charge waved by showing them a copy of my homeowners insurance. The facility is within walking distance of my condo and it works for me, but there are certainly nicer places if you want to drive a short distance.
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May 2023 by Brent
I dealt with Gilbert and he was not only professional and courteous but informative and user friendly. His coworker or boss seems the same way. Oh and btw, I dig the freight elevator.Respectfully, Brent
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May 2023 by Nazir Rizan
Gilbert the on-site manager is amazing. He is always try to do his best to provide the best customer experience. Thanks a lot for everything.
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April 2023 by Aja Harmon
They are very friendly and professional, especially the manager Gilbert ,who went out of his way to help me and make the process quick and easy.
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April 2023 by Q B
Amazing Experience here all thanks to Gilbert. This guy needs a raise. He is so helpful, and extremely knowledgeable. One could only be so lucky as to have an employee such as him. I Highly recommend this place!
