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March 2024 by Qiana W.
I accompanied my husband at 12:15pm to open a new Bank of America account. I was greeted with a rude tone when I expressed that my husband is a Spanish speaker and they should address him since he is the one inquiring about a new account. I had to remind Adrian several times that he needs to address my husband. Then comes along a female banker who I asked in Spanish if the tellers can help us create his new account. She rudely said in Spanish that tellers are not bankers emphasizing the words bankers and tellers in Spanish. We ended up leaving since we didn't make it on time to our appointment since Adrian told us it would be at 12;30 but wrote noon on the card. We found a fresh breath of air at a different Bank of America at 3101 University Avenue. They are professional, courteous, and pleasant. There needs to be a change in management and staff at El Cajon Blvd and someone needs to take these complaints seriously.
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January 2024 by Lisa Green (Banana Beans)
I'm disabled and I've been Standing in line for 11 minutes, there are 25 people in line and one banker!
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December 2023 by Kerod Admasu
Very very rude customer service specially the manager named NatalieShe was unprofessional and made it as if we were there for handouts not for service, very disrespectful to customers!
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November 2023 by GUADALUPE REYNOSO
Truc le is the best !!! Her customer service excellent . Works very fast I was impressed . :) very good worker she deserves a bonus .
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July 2023 by Industry Baboy
I'd leave 0 stars if I could. Worst branch in San Diego w/ the worst banking policies I have ever seen
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May 2023 by Dennis Brewster
3 atms outside with deposit slips, was just fine.
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May 2023 by Dayanara Diego
Daniel Tran was very kind & helpful! Made the process of setting up an account very easy and took less than an hour:)
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April 2023 by maria jaimes
We went with my husband. We requested a Spanish speaking and they took for ever at the end we decided to choose a English speaking if it was faster but the person who helped us told us we don’t have all the requirements. My husband got upset and told me to go a different bank where they can help us and we went to a different bank and they help us with what we have and I was so disappointed with these bank because was the one I always use but I think no more they don’t know how to do their job. I never recommend this bank.
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April 2023 by Hamsa Nguyen
Really efficient, clean, and fast service. The remodel is modern and more private. Security is kind. Donovan especially is the sweetest and thorough
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April 2023 by WhollyLivin'
Was able to make transactions with ease. Zero issues!
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April 2023 by Hamsa Fae
Really efficient, clean, and fast service. The remodel is modern and more private. Security is kind. Donovan especially is the sweetest and thorough
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December 2022 by Stephen Greer
The teller was a very kind individual whom helped me in my dilemma. Thank you.
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November 2022 by TheCaliprince
Vheqp dirty and taaaaaakes FOREVERother employees just walk around and doing nothing im am not even joking
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November 2022 by Nhu L.
Amazing bank :) helped me make my first bank account; Great service and communication! Very nice and helpful.
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November 2022 by ThuLan N.
Daniel Tran, a really good Vietnamese translator and great service, helped me a lot and easy to communicate !
