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February 2024 by Денис Харитонов
Very unprofessional staff! Couldn't transfer money! Although I did the same translation in another BOA branch.
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January 2024 by Gerardo Gutierrez
I HATE YOU GUYS. As a non member, because you'd have to throw me off a building in order to become a member, I tried cashing a BOA check for $4600 and they told me they can't cash it?? What??? Because there is a limit for non members which they cannot disclose the amount!?!?!?! I literally hate you. Inconvenient. Condescending manager. I hope you all burn down.
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December 2023 by B B
I just opened a business account and every time I come for routine banking activities I am told I have to make an appointment and come back another day. I’m wildly dissatisfied and will be closing my account.
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November 2023 by Andrea Nebel
Employee Lena (or similar name) in home loan department was rude, condescending, and unprofessional. I would give 0 stars if there was an option to.
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October 2023 by Tati K.
If I could give them zero stars I absolutely would. Bank of America is the worse bank ever; I'm going to be closing my account. I tried to cash my check and they told me that wasn't possible that I had to put it in my account. I needed the cash to pay bills right away. She didn't say that the bank would hold the check for 3 days, now I'm late on all my bills. The check is from the city not some obscure shell company. And then the reciept they gave me said it would be in my account October 2nd. It's October 2nd and it's still not in my account. If I was a random person coming to cash my check what would they do; they don't make sense and they don't tell you anything and they clearly don't give a f@$& if they make you late on bills. I went from about to pay my bills on time/early to now paying them late; thanks Bank of America
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September 2023 by abdikadir osman
We came in to add a singer on our buisness account. A buisness representative didn't pay attention nor cared to talk to us. Someone the representative familar was given a periority service and we were told to wait for 45 minutes. I have been banking with bank of American since 1998 and I believe the representative at these lication is very unprofessional.professionalism is Null.
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August 2023 by Patrick P.
0 Stars if that was an option.Came in around 4:10pm to cash a check. I don't have an account with BofA but my grandmother wrote one for me and I wanted to cash it as opposed to doing a mobile deposit through my bank.I patiently stood in line and noticed 2 tellers. The female teller took a look at me while I was in line and already had a look on her face as if she didn't want to help me. And with my luck, she calls me over to her window.I told her my grandmother wrote me a check and that I wanted to cash it, but I no longer had an account with BofA. After looking it up, banks normally cash checks that they issue, but I'd pay a fee or whatever. When I explained it to her, the only response I got was "so, you'd have to take it to your bank because it's over the limit."I had a long Monday at work so I didn't even bother to try and get it cashed. It wasn't some stupid large amount so I know that availability of funds shouldn't have been an issue. She was just waiting to clock out and refused to help in anyway.Could've made $8-$10 for BofA charging me a fee but not worth her time. Glad I don't bank with them anymore. Stop paying their stupid fees and switch to a different bank.
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May 2023 by Courtney Christina
Bad policies with this bank! If you bank with BOA you can't cash checks UNLESS your account matches the check you want to cash. It makes no sense..so I went to Chase bank next door. They said "that's not right. They just have to make phone call to verify the check" and then they cashed my checks with no problem at all. Switching banks immediately!
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February 2023 by E. T.
With the advent of online banking how much is a Bank Branch really important to those of us using tech banking? Well, there are times you do need to go in person! I have been a Bank of America customer for a good thirty years. Over time, I have used BOA banking services in various in person locations outside of my home turf in New England, and this Branch was the Gold Standard experience. Everyone was cheerful and attentive to my banking need. I was seen by a customer service specialist in a timely fashion, and was expertly and very efficiently attended to, which immediately remedied my problem! I did wait a couple of minutes in the cashier line after my customer service encounter. As I observed the customer population being serviced, I saw clearly that this is a well staffed, well trained Bank Branch in all of the departments of banking services one might need. They must have an excellent Branch Manager! While here in San Diego, I will definitely use this Branch for my banking needs.
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January 2023 by Emily U.
Deplorable customer service!!!! Ahmad, personal banker said, "you'll have to wait at least 30 minutes to request for an ATM card because you don't want to download the app." Me: "Can you help?" Banker says, "Yes, I can but it's not my job so you'll have to wait". Even though, I was the only customer there ;) Bank of America should hire people who wants to work!!! Hope the corporation gives him some time off of work on the days he doesn't want to go to work!!!
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January 2023 by Rhea Z.
30 minute wait for 2 people ahead of me, one manager comes out and instead of helping the line go down she's just walking around like a useless manager
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November 2022 by Janet Tiger
I just went in for a deposit but the gentleman helping me was very nice and he help me with an issue quickly and accurately. The manager was also nice and the person at the front door was able to help me with a question about safe deposit boxes. Plus they now have Security in front which is a big help.
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October 2022 by D P
Any reason why you removed a lot of your ATMs and closed your branches? Then when you do find one that's open it's an hour wait because they have no staff. Freaking third world country status. JfcEdit: laugh out loud at your useless response. You have closed yet another branch. Why look up where your ATMs and branches are when you keep closing them?
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September 2022 by Jay
Manager is a young punk who doesn’t respect the property or the elderly. No respect. I’ll take my money elsewhere thank you this graffit has been here all summer
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August 2022 by Dan Pepples
Any reason why you removed a lot of your ATMs and closed your branches? Then when you do find one that's open it's an hour wait because they have no staff. Freaking third world country status. JfcEdit: laugh out loud at your useless response. You have closed yet another branch. Why look up where your ATMs and branches are when you keep closing them?