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April 2024 by Tooraj Dean ..
Terrible for online banking. Opened a CD online. They accepted and processed a deposit electronically right away...when the CD matured, the online system would not allow me to withdraw my money electronically. They mailed me a check (on line banking switching to paper check conveniently?). Called customer service and after a very long time being on hold they could only tell me that the account is closed and I would receive the check in 10 business days. I got the check in the mail 12 days after I requested the funds.
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April 2024 by Billy M.
One of the star banks I've ever wirked with. Bought an RV trailer and BMO trued to charge me late charge when they never mailed payment book. And we've been in time and early on all payments. They list april 2024 payment and wanted to force us to pay late fee. They said call this number they will waive fee. We called that number and it was like talking to a clueless person. They finally documented the late fee and waived it but took 35 minutes to handle a two minute problem.
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March 2024 by Toshma B.
You HAVE to give one star. BMO deserves negatives. Stay away from this bank. My issues were with the main branch in downtown San Diego, although the teller at the La Jolla branch seemed just as incompetent as the rest. Incompetent isn't a word I want to use when discussing anything banking-related but BMO gives you lots of opportunities. I truly wish I had done my research. I currently bank with BMO, but once they finally credit me for the cash deposit I made at one of their ATMs, in the front of one of their branches, I'm closing my account. Did you know they don't own/service their ATMS? Which is why I've been waiting two weeks for access to my own money. There was a malfunction with the ATM during my deposit, the CASH wasn't credited NOR was it returned. I've been getting the run around since March 9th. Everyone I've spoken to had a different answer, 2-5 business days, 7-10...now I'm looking at 45 days. It got so bad I started recording my phone calls with them for my protection because I was consistently being given conflicting information. Honestly, you're better off hiding your money under a mattress. Tami from the conflict resolution team GUARANTEED me my claim hadn't been filed only to find the information after doing some actual research, Jamil/ Jamaar from the resolutions department is the epitome of "I couldn't care less, I'm here to collect a check". That's exactly the type of person you want dealing with your money. Right?!? Horrible company, horrible business practices. This bank is predatory, bottom line.
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March 2024 by Steven Sanchez
This 5 star review is for Omar specifically.He’s great, really cares about his business customers.But BMO as a whole sucks, not as bad as BofA or WF, but pretty close.
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September 2023 by Sky Lab
Garbage
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September 2023 by Ryan Lawson
Garbage
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December 2022 by D Quach
Cheating the bonus for the checking account. Not answering email and voicemail. Did not solve their problems created by their own system.
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November 2022 by Hari Krish
They don’t pickup calls nor reply to emails.
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June 2022 by Roger M.
Constant turnover of staff. Closed randomly during the day. Some staff rude. Terrible branch.
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June 2022 by M P.
Absolutely pathetic customer service. They are a predatory bank. Can't get anyone on the phone and the branches have no staff. Ridiculous fees and convenient accounting. STAY CLEAR OF THESE BANDITS.
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January 2022 by Laxman Reddy
I really recommend to visit this branch and the bank manager was very very good…they helped me after closing hours…she is a star…i love her
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January 2022 by Jessica L.
I am using Bank of the West to be an executive payee for a woman with special needs. It has been a dreadful experience to date. They have very slim staff to assist in more technical needs that don't include simply opening a checking account. They offered me a credit card with a $20,000 line of credit and then denied me a $12000 loan. They appear to have locked my out of online banking stating that I have to call in. I've just waited on hold for 1 hour and 18 minutes for the system to then cut off the call with no service. I will never use this bank for anything else again.
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January 2022 by Michael L.
Worst bank on the planet. "Hold times may be extended due to higher than anticipated call volume". This message has been on the hold recording for years. I know it by heart because it's repeated and I'm on hold for a minimum of 60 minutes every time I have to call them. WHY HASN'T SOMEONE ANTICIPATED THIS AND MADE CHANGES BY STAFFING PROPERLY. Idiotic and arrogant. Leaving as soon as I'm confident they won't screw that up!
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November 2021 by Alena S.
So confusing to find. They don't let anyone in there either because of Covid. I just wanted quarters. Never coming here again.
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September 2021 by Jay S.
lol what?? How are you closed during prime daytime banking hours with no notice on your recorded phone line (yes, I called and check for COVID hours) and nothing on the web either? And don't even get me started on the fee structure. Banks like this are the reason people don't like banks. Everything about their operation is anti-consumer and predatory. Hold this one star review for me, you gross idiots.
