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December 2023 by Helen N.
The tile selection and beautiful showroom made shopping at Bedrosians quite easy. Everyone in the store is very friendly. Katelin helped us narrow down great choices for a kitchen backsplash. She is extremely knowledgeable and added thoughtful suggestions. I know that when I want to tackle my next remodel, I will go to Bedrosians. Thank you Katelin.
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November 2023 by Daniel W.
Tile selection is ok. Pricing is fair I suppose but their return policy is horrible and pickup is slowwwww.
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October 2023 by Deirdre Kelly
We got all of our bathroom tile here and they were the best we found - online or offline. Such a large and unique range of textures, patterns and colors. Katelin gave us the most amazing design advice in store for free and it was a gamechanger. We skipped out on hiring an interior designer to save money but we feel like this was the next best thing. Will definitely be back in the future!
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October 2023 by Scott P.
I agree with a Mark F's comment about the "museum-like quality" of this store. The airy showroom has 50 foot ceilings and some wonderful installations, and it's fairly quiet. A good place for inspiration that's very well organized.We like that the service here isn't pushy or in-your-face. Ask for help when you're ready and they'll take care of you. Our experience over 5+ visits (and multiple phone calls) has been quite good, and that includes interactions with the receptionists, clerks, warehouse staff and supervisors.We are currently remodeling two bathrooms and found everything we needed here. I think only one of the 6 styles we wanted was out of stock. We got good design advice from Kevin and patient support from Justin, who put together our order(s) and made sure we got all the eligible discounts. Both of these guys deserve a shout out as they were very helpful. Ditto for Rafael in the warehouse.We did have a shipping delay on one of our items but these things happen. We also returned two 50 lb bags of mortar without any issues. We'll definitely come back when it's time to do the kitchen.
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October 2023 by Valen K.
The showroom is beautiful. Annabella was very helpful and knowledgeable. She helped me find tile and slabs to complete my home. I look forward to working with her again.
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September 2023 by Logan F.
Tons of young people in the store in Mira Mesa behind their computers, and no one wants to help.
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August 2023 by Lee E.
I had a wonderful experience working with Katelin to order tile to re-tile our shower. She was so helpful and made an unfamiliar experience comfortable and easy. She gave me samples to take home, which let me pick the perfect ones. I will definitely come back here for my next bathroom remodel.
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August 2023 by Elena Lomakin
My experience with the Bedrosian Tile company is mixed.I loved the show room! Who wouldn’t?! Interesting tile displays beautifully presented.My eye immediately caught the lovely hexagon tile in taupe called Celine and I purchased 4 boxes of it, - 200 pieces total.I was told it will take about a week for it to be in the store. And indeed it did!I called and talked to the original sales person - the one who sold me the tile and he assured me that my tile had arrived and that I could come by to pick it up! But when my husband and I did come, there were just 2 boxes of the tile in question - not 4! It turned out the sales person did not bother to check if all 4 boxes I purchased arrived.It was a bit frustrating and disappointing to just stand there while the warehouse guys were trying their best to find the 2 missing boxes….They were not able.I went back to the show room and told the first person I saw about the situation.It was Annabella Barrios, a sales consultant who after hearing about the missing 2 boxes, immediately went to the warehouse and checked everything herself. Then she called the distribution center and told me that the remaining 2 boxes will arrive tomorrow.I have to say if it wasn’t for Annabella and her kind response to the situation, her patience of listening to my complaints, her ability to calm down a frustrating customer and most of all - the excellent customer service and ethics - we would have probably returned the tile. And while the original sales person was just walking there without paying any attention to me, Annabella resolved the unwanted situation with her ability to help and support even that it wasn’t her sale! I understand that I didn’t buy a huge amount of the elite tile, but if the Bedrosian’s employees are on commission - it should be Annabella’s, who literally saved the sale!Now, about the tile itself! It is beautiful, rare and one of a kind! Naturally - all that was reflected in the price! BUT the boxes it came in - is another story!! Absolutely AWFUL!I took the pictures of the boxes that I will be sharing in a photo section. When we brought the tile home, - not surprisingly- 7 tiles had some defects, - tiny chips here and there, and one tile had a larger chip.The poorest quality of the boxes is simply unacceptable for such a company as Bedrosian and I hope they will correct this in the nearest future.In the end it is Annabella Barrios who is the only bright star in my experience with the Bedrosian Tile and Stone company!
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July 2023 by Russ Nail
Granite and tile, oh my!
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July 2023 by Darshita S
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for. Annabella is the best! She was very helpful, kind and patient throughout the whole process. Definitely reaching out to them for future projects!
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April 2023 by Chi-Chi C.
Where do I start? Sometime in 2019, I was on the hunt for some tile. A friend and I spent the entire day in Miramar going from store to store, looking at tile...by the time we got to Bedrosians? My eyes had just about glazed over. Some background, my friend is one of those super hyper humans that is easily excitable. Me? The opposite. We walked in and approached by Justin Baker. Despite it being the end of his day, Justin got sooo excited about the new bathroom that he would never see. Somehow, his excitement gave me the strength to look for the tile and we found it!!!!I asked for a sample, preferably the full tile, he made it happen. Took it home, laid it down and fell in as much love as one can fall into with tile.I called Justin back and ordered the tile I needed and Justin told me it was discontinued so super discounted and this girl loves a good bargain so it was an easy decision. Life happened and 2020 snuck up on us. Today, the contractor tells us he needs three more boxes, by tomorrow. Mind you, it's 3PM on a Wednesday, and keep in mind that the tile was discontinued...well, some angel managed to make it work so the tile would arrive in time for the contractor. I'll be back!
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April 2023 by Marco C
The customer service here is trash as well as inventory management. Don’t come here if you are looking for a reliable business or need any products in a timely matter.Was told tile would be ready in 3/4 days. I had to call 5 days later for an update. The worker told me they didn’t know the status and would ca back. 4 hours later she said it was on a truck in Anaheim and would try to get it down to SD in a day. I called back two days later to a whole new story. Now there was no delivery date on the order and they would email me later. No sense of urgency. Then later that afternoon they called me back to say that there was an “inventory error” and now the tile was back ordered for two months from now. So i was lied to
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March 2023 by Marco L.
The customer service here is trash as well as inventory management. Don't come here if you are looking for a reliable business or need any products in a timely matter. Was told tile would be ready in 3/4 days. I had to call 5 days later for an update. The worker told me they didn't know the status and would ca back. 4 hours later she said it was on a truck in Anaheim and would try to get it down to SD in a day. I called back two days later to a whole new story. Now there was no delivery date on the order and they would email me later. No sense of urgency. Then later that afternoon they called me back to say that there was an "inventory error" and now the tile was back ordered for two months from now. So i was lied to
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February 2023 by hogtide
We drove 15 miles in heavy rain to look for tile. The website showed Saturday store hours were open until 2pm. We arrived at 1:45. We parked and ran through the rain, only to find the door locked. There was a salesperson inside and another on the phone. I knocked on the door and was ignored by both. We were there to make a large purchase, not just l to look. We had a sample of what we wanted. I knocked again, a bit harder since we were standing in the rain. Finally the salesperson near the door unlocked it and said, "we're closing. " I said we just drove 20 minutes in the rain and you're advertised closing time is still 15 minutes away. She said, "sorry, I'm busy" and closed and locked the door in my face. What a pathetic way to run a business. I'd NEVER do business with them under any circumstances. We drove back towards our home and saw Hardrock Tile and Stone. We pulled in and talked to gent named Tom. He was friendly, welcoming, experienced, and very knowledgeable. He helped us find exactly what we wanted. We made the purchase on the spot. What a refreshing difference. Avoid Bedrosian. They have horrendous service and made it clear they didn’t want or need our business.
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January 2023 by C F.
Don't waste your time or money here. Bedrosian's has a lovely boutique showroom with tons of tile ideas. However, their staff is lazy and rude. I came in specifically for 3 slabs of quartzite and found a few I liked in the slab hall in the back. Walked into the back slab hall alone and nobody approached me to ask if I had questions.When I walked back into the showroom area and asked the young lady in the front part of the store for help, she told me to bring her the name and she'd 'look it up on the computer.' (She was busy playing on her I-phone). Since there was no label on the slab, I told her I couldn't, and she shrugged and said that 'everything is on the computer so she couldn't help me.' Pretty shocking response to a potential customer who's willing to plunk down up to $10k. I really liked one selection so had to hunt down another staffer, and Vanessa and Rafael stepped up. I was still annoyed and decided to keep looking - glad I did. Try Amazon Stones on Miramar instead - excellent customer service and a better selection. Prices are much better as well. You'll get better customer service at CVS or Ralphs, where you spend a fraction of what you'd be paying at Bedrosian. And their selection and service is mediocre.
