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December 2023 by darren m
I stay here for work. This is a very nice hotel . The rooms are large very clean and attractive.But the reason I love this hotel so much is mostly because of the amazing staff. The front desk staff is amazing (especially Rienne). They are very friendly, efficient and accomodating. While the accomodations are very nice--it is always the staff that makes or breaks my experience as a customer.
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December 2023 by Bayram M
Searching for a San Diego stay near downtown, SeaWorld, and the beaches, I stumbled upon a Best Western Inn & Suites SD on Google Maps. While its 3.9-star rating initially gave me pause, the captivating photos drew me in, and I decided to book it.For five blissful nights, my family and I enjoyed a fantastic experience that surpassed expectations. The rooms were immaculately clean and spacious, boasting incredibly comfortable beds and a fresh, inviting aroma. Breakfast was a feast for the senses – fluffy pancakes, perfectly cooked eggs, an array of breads, and everything in between.Andrew and his team on the fourth floor provided impeccable service during breakfast, while the reception staff, especially the endearing Rieanne, greeted us with warm smiles and friendly assistance, day and night. This hotel deserves far more than its 3-star rating. It's not just decent in price, it's truly a haven in a safe neighborhood.Thank you to everyone at the Best Western for making our vacation unforgettable. We'll definitely be back for our next San Diego adventure!
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December 2023 by Vakkas Celik
Our stay at the Best Western in San Diego was generally pleasant, but a couple of minor issues left room for improvement during our three-night visit as a family of two adults and an 8-year-old.One of the drawbacks of our stay was the weak internet signal. In an age where connectivity is essential, struggling with a slow and unreliable connection was a bit frustrating. It made it challenging to stay connected with loved ones and plan our daily activities effectively.Another aspect that left us wanting more was the breakfast provided. While it's always nice to have breakfast included, the options were limited and not as diverse as we had hoped. A more extensive breakfast spread would have added to the overall value of our stay.On a positive note, the hotel's location and overall comfort met our expectations. It provided a convenient base for exploring San Diego, and the rooms were comfortable and well-maintained. The staff was friendly and accommodating, making our check-in and check-out processes smooth.In conclusion, our stay at the Best Western in San Diego was decent overall, but the weak internet signal and limited breakfast options were areas that could use improvement. Despite these minor setbacks, we still enjoyed our time in San Diego, thanks in part to the hotel's central location and comfortable accommodations.
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December 2023 by Mary Joy Armada
Amber in the frontdesk is very accommodating and fantastic. It was just an overnight stay and we were so tired from a long trip but her and team were very helpful and so welcoming. Service was fast and easy and we never had any issue staying. I highly recommend such lively and safe place to stay on your vacation.
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December 2023 by Karlygash Rakhimova
We had a pleasant stay for three nights, the staff was really awesome both at reception and at the canteen where we had breakfast! The rooms were always well cleaned, and towels changed on daily basis. Thank you for the great hospitality!
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December 2023 by Dr. Lisa M. Harris
Amber and Ashley are rockstars!? I checked in at the Best Western Inn & Suite Zoo and was met by two of the nicest, most professional ladies you ever want to meet. Amber and Ashley are the absolute best! ✨? Their customer service, kindness, friendliness, and professionalism is unmatched. I’ve stayed at many hotels, and I have yet to see Customer Service displayed like this. ? They made me feel so welcome and special for my stay (that was due to a flood situation in my home). I would highly recommend this hotel to anyone looking for a nice, safe, affordable and pleasant environment. I am in one of their suites and love the open, spacious and peaceful environment. Lastly, it’s nice to get a great hot meal every morning before heading to work. Kudos to the staff, managers and property owners for great service. ?Rooms: The room is nice, and very spacious.Safety: I feel safe here.Walkability: The area is surrounded by nice restaurants, shopping, etc. great for walking and exercising.Food & drinks: So many places to dine out for a nice evening.
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December 2023 by daniel hubbard
Stefany st the front desk was very professional and kind and really genuine. She really made me feel comfortable about everything. I can not thank her enough. She has great things in her future. She is a very wonderful person and Best Western here should be very proud to have her on the team. She makes everything worth while. I hope to let people know that this hotel is a must visit at least once in your life time. It is a marvelous adventure and really cool. The atmosphere here is truly remarkable. But stefany really did a terrific job at checking me in and explaining everything really thorough. She is a keeper. Very intelligent, witty, wise and wonderful ?. Thank you again for everything.
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December 2023 by Willie Jackson
As soon as we arrived we were greeted by a friendlyvstaff! Amber was especially great! She guided me to a few close resturaunts andbthings to do around the city. She was very detailed in her help and I appreciate that as its our first time in San Diego. The room so far is great! Clean and spacious! Manager was also friendly and welcoming! Great spot so far!
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November 2023 by Carol Rexer
This hotel is fantastic!!! The front desk is friendly and go above and beyond! Breonnia and Shyann are friendly and positive. The breakfast is superb - everything was fresh, hot and on time!!! The hot tub was great after a day of sightseeing;towels were plentiful! The manager asked if there was anything he could do to improve our stay. The lobby had hot coffee 24/7. This is one of the best run Best Westerns around!!!Rooms: Beds are extremely comfortable! Great location.
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November 2023 by Vee
Just stayed here last week. For Thursday and Friday they charged me $476.80, yes.. that's two nights for almost $500. The second night I had a horrible experience with my neighbors making noise, due to this they offered me about $60 dollars back for that night. I'm back home a week later and I'm still waiting on my $150 deposit and that $60 credit. My bank said it would take up to 14 days for BW to make an adjustment and if they don't, it will take another two weeks to a month for them to get me my money back. Also, they charged me $46 dollars extra for parking for 2 days. The beds are horrible. I knew the moment the lady was checking me in with the rude service that I should had just walked away and booked somewhere else, I learned my lesson for the future. I do not recommend this place.Noteworthy details: Look elsewhere
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November 2023 by Karen Cole
Much nicer than I anticipated! Obviously an older hotel but impeccably remodeled. A welcoming exterior and lobby, friendly and helpful staff from front desk to security, combined with spacious, clean rooms and reasonable pricing, makes for a great stay!Rooms: Spacious, clean, with great amenities such as a mini fridge and high quality hair products and body wash in the shower.
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November 2023 by Benjamin Smith
The room was is dis-repair. Furniture falling apart, tile was broken fixtures missing holes in yhe tile around the bath tub. Base boards were dirty beds were uncomfortable and the property refuses to allow you park on property unless you pay the extortion tax of an extra 23 dollars a night. I parked on the street and when I went outside to get something from my rental, there was literally a homeless lady smoking crack beside my vehicle. The parking lot was not even half full. Absolutely would not recommend this place to anyone who values thier property. It is evident that the best western does not. After speaking to best western corperate, they are ok with this type of behavior. I will never stay at one of thier properties again.
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November 2023 by Mirela O
The employees at this place are amazing! Everyone is so friendly, even coming after midnight they still greet you well. From the security guy, GM, and kitchen employees, well done! Very welcoming. The rooms are nice, we were a family of 5 with 2 queen beds plus small couch that's reversed into sleeping bed, so plenty of room for all. We booked here 2x on this vacation. Breakfast is really good, all fresh and with plenty of replenishment. Parking, it's tight for sure, still plenty of spaces there but tight to park and yes there is a parking charge, It's a convenient place, 10 min from the airport. If we go again to SD, I would try to book with them.
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November 2023 by Jason Baer
My stay at this San Diego, CA Best Western was truly exceptional. The level of customer service surpassed my expectations, and I must highlight the outstanding assistance from Amber. She went above and beyond to ensure we had a great room, addressing our preferences with genuine care. Additionally, Anne and Herbie contributed to the positive experience, and Herbie's swift resolution of the AC unit issue was much appreciated. The staff's dedication made this visit memorable, and I highly recommend this hotel for its excellent service.
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November 2023 by Chloe Banuelos
Amber was fantastic she was very helpful, polite and respectful. She also had recommended some good places and glad she got to help us both night that we had stayed there. The rooms were great and breakfast was delicious. We'll definitely come back here next vacation.
