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February 2024 by Mark I.
Awesome bike shop!!! Staff is very friendly and knowledgeable. Upon entry you're immediately greeted. I walked around the shop and no less than 3 employees asked if I needed help. My favorite bike shop by far!!!
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February 2024 by Lisa K.
I love shopping here. They have a great inventory. Their customer service is top notch. Brian has suggested bikes and products that I hadn't even considered, based on my physique and type of riding I typically do. So far, he's been spot on. They aren't pushy and give you space to browse around but are also there when you have any questions. Thanks guys for always being so great! Lisa K
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January 2024 by Ben M.
My go to spot in San Diego for anything bike related. I've been going for a few year and haver always had great experiences. Diego, Matt and everyone that's ever helped me out has always been knowledgable and friendly. Great selection of bikes and accessories!
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November 2023 by sizer99
I've been shopping at BMB since at least two locations ago. Thought I left a review, but I guess it doesn't apply to the new location? Anyhow, today I was climbing a hill, pumping hard, and SNAP clank clank clank my chain snapped catastrophically with bent links - there's no repairing this. I figured this would put me down for days, but I made it to BMB and they actually had me out the door and running great again in just 20 minutes for $50 (including the new chain, and all the labor). I headed over to Lake Miramar to test it and did another 13 miles (including the dirt trail), and it's like it never happened! I'll keep going here for my bike needs.
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October 2023 by Katherine Hornsby
I bought my bike here a few months ago and gave gotten a tune up and a few other items since. They really helped me find the right bike, let me test ride a few, and didn't make me feel pressured or stupid (I'm pretty new to cycling). I'm really happy with everything. Service here is great, everyone seems friendly and knowledgeable, and they have a good selection of all kinds of things from clothes to safety gear to many types of bikes. Prices are reasonable and they definitely have good deals and sales sometimes. Pretty much my go to bike shop!
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September 2023 by Javier Morales
Best Bike Store in San Diego!! Their staff is always friendly, but specially Chris from Service Department has always been amazing fixing little issues right in the spot or helping fixing on a timely manner the big mechanical issue. The lead time was always been what promised (and in some cases some days earlier). And the prices are reasonable!! I have had broken spokes, seized axels, cables replacements, truing wheels, suspension service… You name it they can handle everything you trow at them. And also they always have a good inventory of bikes and goodies at hand.
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August 2023 by Anthony D.
Awesome service. Brought my bike for saddle carbon post stuck in carbon frame. Unable to remove. Took to shop and next day called me with repair complete. Was able to save saddle seatpost and more importantly the frame from damage. This bike shop is very professional and polite. Quentin set up saddle proper height and timely repaired for weekend riding. Thanks
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June 2023 by King S.
This review for the sales experience. Contacted BMB was greeted on the phone by Diego. Already did my research on a particular bike , Diego did the rest on getting a very limited supply evo comp. Smooth transition from start to finish, just the way it should be. Owner even called when bike arrived and if I had any questions, such a great local bike shop to support. Store in nestled in miramesa scripp area, good amount of highend to entry bikes and of course good people working there. Thanks BMB and Diego, hope to see you on the trails or BB bike summit
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May 2023 by Andrew Kh
Chris in the service department is amazing and employees are super nice. Great Team!
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March 2023 by Jess S.
Came in for a baby seat for my bike. The staff was very friendly and helpful. Not only did I get a seat for my bike but they put air in my tires and help me load my bike back in my truck.
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March 2023 by Ralph Perez
Got some parts installed here Chris and Damon took care of me. They answered any questions that I had and did a great job of installing my parts and adjusting the deraillers. Will come back here for any bike needs and installs!!
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February 2023 by KJ
Wow, these guys take customer service to a whole new level. I don’t think I’ve received customer service from literally every employee in a store this great ever in my life.Got my MTB serviced here. They did the service, showed me some issues, but then told me the issues were things that didn’t affect performance and never once tried to up sell me on something I didn’t need.Also, searched around for a bike shop that could make a Wahoo Kickr fit to my specific bike… no one could do it except for these guys! They went out of their way to get it set up for me ASAP!Definitely recommend taking all of your bike service, repair, and purchase needs here, worth the drive if you live anywhere in SD County!
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January 2023 by Mark H.
Can't say enough about how pleased I am with the repair work at Black Mountain. I purchased a high-end bike from another shop in June '22 and then needed a hydraulic brake bleed every month for four months. The brake levers began touching the handlebars a few weeks after each brake bleed and I lost braking power. Chris at Black Mountain took my bike in, assigned the repair work to technician Robert, and now a month and over 600 miles later, my brakes are continuing to work perfectly! In addition, Robert solved a nasty bike rattle that had stymied the shop where I purchased the bike, plus installed new brake pads that leave my bike quieter than when I first got it!
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January 2023 by Mike L.
I bought a new folding bike and replaced the original saddle with a comfort+ saddle. The new saddle angle was tilted upwards. I took my bike to this bike shop because I was not able to adjust the saddle clamp on the seat post. Diego greeted me with a warm smile. He tried to adjust the saddle clamp several times without success because the clamp was stuck. Diego didn't give up. He took the saddle to the service department to find a tool to loose the clamp. Diego was able to adjust the clamp to make the saddle angle look better. Diego didn't charge me for his work. I really appreciate what Diego did for me. I recommend Black Mountain Bicycles highly.
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December 2022 by Sean Corcoran
Great shop. I used them to fit my bike and get it tuned up for Ironman AZ. They went above and beyond the call of duty in helping me get my gear race ready.Big shoutout to Brian, JD, and Nicole for all their help
