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February 2024 by D C
Not a single person greeted me as I walked into the store and looked around.
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December 2023 by Ashley Summerlot
Well stocked, excellent service!
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September 2023 by Nancy Lopez
:) I love this location. They always help me when I have any questions. I do love their M61 products!
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November 2022 by Paula C.
so nice to find people that care and know the products. Tracie and Charmlyn were fabulous. They couldnt have been more helpful.
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October 2022 by Claudia Miska
I wish I had the chance to give zero stars. Have been there at 18:47 today and the cashier said sorry we‘re closed. The closing time on the website said 19:00. He was rude and told me: but today I’m closing now …
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August 2022 by Nicholas grooms
Best place to shop a low pressure honest beauty advice. All the best brands under one roof and they have an incredible aesthetician on staff for all your skincare and waxing needs.
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June 2022 by Steffanie W.
Went in to check out Jo Malone and Christian was so helpful and kind. I love their selections of brands, something for everyone! Loved the atmosphere there, bright and cheerful!
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February 2022 by Michele M.
I had the best facial of my life! Tracie is so great at what she does, it was so convenient, I was running late from traffic and she made my stress melt with her amazing skills, she is incredible at her job and the best Esthetician I have had the pleasure of receiving a spa treatment from. I love going to Bluemercury for my potions and lotions but having the ability to try them with samples and the help of all the knowledgeable caring staff who always go above and beyond to make me feel comfortable during these stressful times. I would highly recommend this wonderful little boutique in the heart of La Jolla cove which is also such a slice of San Diego heaven.
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February 2022 by Tania T.
This was my 2nd facial at Blue Mercury and I absolutely loved both!! I had Camilla both times and it was remarkable how knowledgeable she was. We talked about options and products before each appointment and I loved that she was prepared. I truly got to enjoy the process and relax. My skin tone is more even now and my skin feels refreshed. I'm so grateful and will definitely be back!!
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February 2022 by Sondra M.
I'm so surprised to see this location with such low stars: Every single time I've visited the sales associates have been so friendly. It really feels like I'm shopping with my girlfriends instead of a customer being tolerated. A huge part of this is that the associates who work here have NEVER pressured me to buy something (unlike some other beauty stores!) so I feel free to take my time and choose the products that are right for me. They do get a little busy at times, but I've never felt ignored or forgotten as the associates work through the queue. In fact, Esthetician Tracy even hops in to help when she's free! I also want to shout out the two employees with the colored hair: They make me laugh and make what's normally a pretty overwhelming experience (so many options!) a breeze. As a Black woman, I always worry that the makeup options won't compliment my skin tone, but BlueMercury not only has my color in foundations and other makeup, they have skincare specifically for darker tones and made by Black entrepreneurs. I love that and it makes me feel welcomed, valued, and equal to every other customer who walks through the door. I make a point of stopping by every time I visit La Jolla! I hope others don't avoid the shop because of the reviews on here. Give them a chance and you'll see they're wonderful!
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January 2022 by Whitney D.
Bluemercury La Jolla is heaven! The products, treatments and staff are all exceptional. Go there if you need any skincare / haircare / makeup advice - the staff is incredibly knowledgable and will take the time to find the perfect product for you. I also get my facial waxing done there, which is phenomenal - highly recommend! Go visit! It's so fun!
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December 2021 by Chelsea D.
Yikes! The customer service is lacking, to say the least. This location is walking distance from home so I have tried to shop here a few times, but the customer service is so bad that I have to be done. Each time I have come in, I have been the only person in the store and have not been greeted. The ladies are behind the cash wrap or standing at a table chatting with eachother and it feels like I am interrupting and am unwelcome when I ask questions. Do yourself a favor and drive to Nordstrom or the Blue Mercury in Del Mar. ** The team at Del Mar is FABULOUS- cheery and extremely helpful, just like at every other BM I have shopped at.
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November 2021 by Lisa G.
I came here for a facial with Tracie, I have had facials from Tracie at other spots and would follow her anywhere! Blue Mercury did not disappoint, sales staff was wonderful before & after my appointment. Treatment room was cozy and super comfortable and provided nothing less than the impeccable service I have come to expect from Tracie. Selection of skincare & cosmetics is top notch.
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August 2021 by Tina H.
Was looking forward to this small shop versus a large store atmosphere. Sadly - customer service was terrible. We walked out with over $200 of product on the counter. The saleswoman kept jumping to new people walking through the front door - treating us as an afterthought. Won't be back.
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February 2021 by Natalie H.
my boyfriend and i came into the store to look around as we had not been in a Bluemercury in several months and the experience we had this time was so good, i wanted to write a review. previously, the associates were less than stellar at being knowledgeable or kind. this time, we were instantly and warmly greeted by Faith and Joy and given a little tour of the store. we both were looking at fragrances and some skincare and the expertise from both associates was outstanding. i can't wait to come visit again because i need some candles soon!