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January 2024 by Lane Yule
This Boot Barn has the best selection in San Diego
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January 2024 by Steve webb
No work boots to speak ofIf you want cowboy boots they have alot
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January 2024 by Vaughn Miller
The place is good. The parking is terrible.
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January 2024 by Kevin Iverson
They waste your time. Called ahead to see if it was possible to shape a hat that I bought at another boot barn. I was told yes and to come in and ask for Mike. Drove 30mins just to be turned away and told no
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December 2023 by Regina Cornejo
everything a cowgirl needs
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December 2023 by Louis Rossman
Had just what I was looking for and Judy was so helpful going the extra mile finding a couple of items for me
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December 2023 by j A.
Purchased a pair of Dan Post cowboy boots online from Boot Barn, shipped to store. Tried them on in store. Right boot was considerably larger in length so I returned them right then and there. Went home ordered another pair online, received them via UPS and Left boot had a defect in sole of Boot that hurt the arch of my left foot. Promptly returned to Boot Barn Store on Mercury St for another refund. Looked at boots on the shelf and found my first defective pair I returned had been put back on the shelf. As I'm trying on and confirming these were in fact my first returned boots, the gentleman who took my second pair of boots for return placed the second pair of defective boots right back on the shelf before my eyes. Unbelievable! I made sure to tell him about the defect and he told me he would make a note for the manufacturer to see, assuring me he was returning the boots to Dan Post. He lied to my face. He took the packaging out of the boots, placed a security tag on the boots and put the defective boots back on the shelf for the next unsuspecting customer!
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November 2023 by George E.
Today I stopped in with several items on my shopping list. I was looking for a belt, a buckle, a pair of boots and a hat. I walked out with 2 of the 4 items They had a fairly decent supply of all the above. When buying boots I have a set of criteria that must be met in order for me to purchace. They are size, color, riding heel, sole, toe, shaft, how the feel on my feet, and price. If the price is better than expected I can forgive 1 short fall. That didn't happen today. They had a hat that I really liked all my criteria for a hat was met except for size. It remains on my list and I'll check back in a couple weeks. I actually found a belt that was priced under what I expected to pay. The buckle was priced at about what I was used to pay for a buckle prior to the days of bidenomics. Several employees checked to see if I needed help. Cynthia checked me out today. She was pleasant helpful kind friendy and accurate. She listened to my stories. She seemed concerned that I didn't find boots that met my criteria. Regarding the hat she asked me if I saw the crushables. I wentbback to check them. I found one I liked that met all my criteria except size. I saw several other items that I didn't buy as they weren't on my list. They are now.
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October 2023 by Grant N.
Kyle did an amazing job! made the process seem less and taught be everything from how to store the hat to how to show respect out in public! thank you again Kyle I'll be back for any country needs
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September 2023 by Alicia Thelen
Great selection of Western attire, loads of clothing, belts, hats, jewelery, and a massive selection of boots. A little pricey, but you get what you pay for. The staff are very helpful and they also offer boot repair services and sell their own lines of boot care supplies.
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July 2023 by Scott Lane
I bought a belt for a belt buckle. They wouldn’t let me take the plastic off to fit it. Tried to make it work but had about 3” too much belt. Put an extra hole in it and then I was done. Couldn’t return it and they couldn’t sell me another at cost or even half off. I think they could have gone to more trouble for a customer without suffering any loss. For that reason 2 stars on a good day
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July 2023 by R Micks
Great store with equally nice staff. It was kind of busy, but everyone was being taken care of..
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July 2023 by John C.
Variety of selections here in Kearny Mesa location! I came here after I tried the Escondido store, where they had missing halves, different fitment from left and right due to different hives used, etc. Headache. The customer service at this location was on point! Got all the help I needed and walked out with a nice pair of Ariat boots.
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July 2023 by Alex B.
False advertising and poor customer service. Boots that have a "$20 off" tag on them are not accurate and you will not get the $20 off. Poor customer service by Kayla. She tried to make me feel bad about using the military discount. "If you really want the 10% off that bad then I can add it". Really all around bad experience
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June 2023 by Isabel A.
Excellent customer service- friendly staff. Roxanne was super helpful. They have different locations and a huge variety of good quality boots. I will definitely go back. It was a little challenging finding Parking due to other small businesses.
