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January 2024 by Nicole V.
I had the most amazing experience and Bridal & Veil today. Cindy was the sweetest person, listened to what I wanted and totally killed it with the dress suggestions. I would highly recommended her and Bridal and Veil. Being plus size I was really nervous that I wouldn't find anything I liked or looked good in. Cindy brought me things that not only fit, but looked amazing on me. She helped me tailor my search and narrow down what I wanted. Great selections and so many styles to choose from. Thank you, Cindy, for making my first experience trying on wedding dresses such a great one.
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January 2024 by Madai's Craft And Recipes
If I had negative stars I would give it to them. I ordered my dress back in September (cost $2,200) they took all my measurements and ordered it according to my size. Supposively I was a 10 in chest and a 12 in thighs. So they ordered a 16, I asked why so big why not just my size and they told me oh because its Mikado Fabric and those dresses run about 2 to 4 sizes smaller. I was hesitant but they promised it would fit. As late December arrived I came to pick up my dress and to my surprise it is huge. I told them this was their mistake to send it back and bring me a new one. The older lady with black hair said they couldnt because it would get here until August of next year (2024). She said what they could do for me is alter it and meet me at 599 for the alterations (complete bull as this was their mistake and I had already given her my budget). Now I was gona be stuck with an extra 600 because of an error they did not want to admit. Now this is the second time I heard this as my friend had this problem and she said they would charge her 800 for alterations when we already said a budget on the dress. My guess is this is their scam they order a bigger dress with the promise that itll fit and charge anywhere from 500 to 1000 extra for alterations. It is ridiculous. Now i would understand it fits just a little loose and I am ok with minor alterations but something this different is ridiculous. And to even lie as if they sent it back it wouldnt get here til August is way out of line. At the end they give you a little paper that says if dress is damaged, altered used etc it is as is and I chose to take it. I just wanted my dress and get out of there since I was really upset and don't like scenes. Anyways I will be filing a complaint in the Better Business Bureau. Please be careful do not let them fool you as to bringing a bigger size.
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January 2024 by Valerie W.
Katie at Bridal and Veil was amazing- she is very knowledgeable, thorough, and helpful. She knew what I was looking for in a dress even before I did! The store has so many beautiful gowns and has a huge selection. I highly recommend!
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January 2024 by Heather E.
Found my ceremony dress here and was helped by Katie who was so easy going! She made me feel extremely comfortable and was patient with me while trying on dresses. There are so many beautiful dresses here I highly recommend anyone in search of a dress to come here. They will stick within your budget as well. I went back and was helped by Alex who was also kind and patient while I was trying on reception dresses! The owner as well was so helpful and he helped pull dresses and accessories for me which was so cool to see how interactive and personable he is! Highly highly recommend. Will be on my way back for bridesmaids dresses.
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January 2024 by Shannon P.
Even though I did not end up purchasing my wedding dress with them, my experience was phenomenal! The consultant understood exactly the style and feel that I was going for and made my decision very difficult because I loved everything so much. Pros: You get your own personal space to try on dresses and model for your friends/family, so it felt like a very VIP/personal experience. The consultant also is in the dressing room with you to help you in and out of the dresses. Cons: The only con was that they do not allow you to open your champagne until you say Yes to a dress. Their reasons are valid (being that they do not want you to spill on the dresses, and they do not want you to make a decision with potentially unsound judgement), but it would have been nice for my family to have something to sip on while they watched!
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December 2023 by Jennifer J.
DO NOT USE THEIR TAILOR!! I wish that I could give separate reviews for the shop itself and the tailoring, but unfortunately I can't. I would would probably give the shop a 4 star rating and the tailor a 1 star, only because giving zero stars isn't an option. I bought my dress here and had a wonderful experience with Emilie. She was so patient with me as I tried to figure out what I liked and what looked good on me. She kept bringing me more dresses and scheduled follow up appointments so that I could keep trying. They do have an amazing selection. When I finally chose a dress that I never would have imagined, it felt amazing and supportive. Five stars to Emilie! I've attached photos of myself in the dress below and I do think it was beautiful! However, that's when the good experience stopped. Once they had my money, I guess I fell off of their radar. They didn't bother to call me to tell me my dress was in, and I only found out because I went in with one of my bridesmaids to look at her dress. I had called several times to ask about ETA because we were getting very close to my wedding, and when I asked why nobody called me, they said that they didn't know when my wedding was. For one, that's not true. I told them several times. And for two, why does that matter? Shouldn't they call people when their dresses come in? The VERY WORST part was the tailor. Please DO NOT use him. Get your dress tailored elsewhere. He seemed quite competent at first and pinned my dress in a way that made sense. My dress was a corset style and fit perfectly around the ribcage, but the bra cups were slightly too big. I was thinking I would just put padding in them, but he said he could fix them to fit and pinned a small tuck in the cups. It looked perfect and I agreed to the adjustment. But that's not what he did. He ended up taking in several inches from the ribcage. When I came in for a fitting, it took 4 people to zip me up, and then I couldn't breathe and back fat was pouring out over the top of the dress. It was actually embarrassing. When I said it needed to be let out, the tailor said that wasn't a good idea because then the bra cups wouldn't fit. I told him I would have preferred that he had taken in the cups like he had pinned it because then my dress would still fit. He then told me he couldn't take the cups in for some reason and it had to be taken out of the ribcage. I told him it wasn't working and he had to let it out. It took 4 fittings to get him to do it. I kept coming in and having the same problem. On the 3rd fitting I was very upset. My wedding was close and this man was not listening to me! The tailoring was extremely expensive and he had made a dress that fit me perfectly, not fit me at all. I told him so, and he raised his voice and argued with me about it! Luckily the manager was there and I think she must have spoken with him because when I came in for the 4th time, the dress fit, and the tailor said that he had let the ribcage out and taken a tuck in the bra cups. Thank heavens! But I shouldn't have had to go through all of that stress for something he should have done from the beginning! As far as the bustle, it was also done incompetently. My mom, who is also a tailor, told me to say that there was absolutely no pride in the workmanship. I agree. The dress was black, and when I came in they had used some really cheap clear buttons that stood out and looked terrible (please see attached photos). I had to go and buy buttons myself and bring them in. And then he only sewed them on with one strand. How they held up for the entire reception is a mystery, but as soon as I got into the car to go home, they started popping off. My bridesmaid also use their tailor and regretted it. After multiple fittings the bust continued to gap. Seriously don't use their tailor!
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December 2023 by Kaitlin Y.
Katie was an absolute dream to work with! She was beyond knowledgeable, friendly, and honest when I tried on dresses. (Honest about how easy it is to move in certain styles versus others where you'd be readjusting all night- not just trying to sell you any dress to sell you a dress) Their dress selection is HUGE, so we were able to try on multiple different options, some she even pulled based on what I might like but didn't know, and she was so patient the entire time I figured out what I really wanted. I've seen a lot of negative reviews about multiple bridal shops in the area but I'm so grateful I gave them a chance anyway!
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December 2023 by Katie P.
Bridal and Veil had such a wonderful variety of dresses and accessories at very fair prices. I was helped by Katie and she spent nearly 2 hours helping me try on and re-try on a dozen dresses with different accessories. She also helped me understand the difference in fabric that was important based on my venue and how I wanted the dress to feel. She pulled 2 dresses I wasn't sure I'd like and when I tried them on they were easily my top 2! She was so knowledgeable and kind, not just to me but my family and friends too. I couldn't have asked for a better person to help me during this process!
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November 2023 by Alexa A.
If you are searching for your dress for the first time I can not recommend Katie enough! She patiently walked through every step with me as searching what looks best on you can be such a stressful journey!! I brought my bride tribe & after we left the appointment we all just kept reiterating how awesome Katie was & the experience overall. Definitely would recommend this place for her in itself!
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November 2023 by Melissa R.
Customer service at the shop was pretty good. But I was promised I would not have issues with my dress all night and that was not the case. The boning in the dress came apart, I was stabbed all night. My off the shoulder sleeves ripped. I was told my dress would be secure and stay up all day and that was not the case. At one point the dressed colapses on me and I looked pregnant with no torso :( I am very disappointed. I spent over 5k and I did not get my months worth. Sorry to say but I will not be recommending this shop to my fellow brides.
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November 2023 by Madeline E.
* BRIDES PLEASE READ* BRIDES BEWARE, while Sal (the owner) is extremely friendly, knowledgeable, and helpful at first- you cannot count on this shop and it's other owner and employees. My sister is the bride and we came from out of town February 2023 to this shop - so coming for fittings and deliveries was a hassle but we were willing to make it work. FIRST, they ordered the wrong dress, the receipt was written incorrectly but they didn't take accountability. So they said they'd ship the dress to our home out of town because they were becoming busy with alterations and they wouldn't have time to alter my sisters dress at this point (yes, running out of time because they ordered the wrong dress) THEN, the dress arrives and it's the wrong dress AGAIN. Now we're in mid-November and my sister still has the wrong dress for an early February wedding. Huge time crunch for alterations. Our youngest sister had to go in person to the shop to pick up the dress and they were reluctant to give it to her without the wrong dress in their hands. She also made light of the wrong dress being ordered, calling it a "funny mistake." We are not laughing. The whole time, the owners were EXTREMELY avoidant in talking to us and only gave 20% off another purchase we had made. Such disappointing customer service. If you want a shop you can count on, I advise going elsewhere.
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November 2023 by Aubre Hunter
After going to 5 different stores in San Diego I had the best experience here! I did need a dress on a short time limit (3 months. Dani helped me find a dress and everyone we came across were always helpful. I came in the week of the wedding and asked for alternations to my dress and they accommodated and had it ready to go!Loved my dress and how customizable they can make it. Everyone we came into contact with was sweet, personable and excited!
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November 2023 by Jennifer Rupert
I was half an hour early for my bridal dress appointment but they took me in right away which felt real good tried bunch of dress and narrowed it down to 4 dresses and will come back with my mom and aunt to make a final decision I am sure to purchase my dress here my first experience was wonderful.
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November 2023 by Hector D.
This was the first store I went wedding dress shopping in and the service Katie provided was unmatched. From picking out styles that she thought I'd felt more comfortable in, to listening to my nieces sing my whole appointment, Katie was helpful, caring, and made the experience very personal. Although I didn't find my dream dress here, they have a wonderful selection and amazing customer service! Thanks Katie!
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October 2023 by Meghan F.
Recently had an appointment with Katie, and she was so incredibly helpful at finding a style that not only complimented me but also felt true to who I was. I had so much fun and would highly recommend starting here, as they had so many dresses and she was so great at narrowing things down! Great experience, and reasonably priced. Even though I didn't ultimately end up finding my dress here (although one here was a close second!) I would come here again and work with Katie again in a heartbeat!
