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April 2023 by Fara egh
I would never rent from them anymore. Don’t trust their car and make sure you check the car before driving your family with their unreliable cars.
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April 2023 by J Danks
I will never rent with Budget again. Third time renting a Budget rental car through Costco.So many problems with the rude people behind the Budget rental counters at ORD airport. I was told the cost of the e-toll pass would be $5 a day - wrong. Receipt shows $11.95 a day or $59.95 a week. I was told the e-toll would work in all the states that I was traveling through - wrong. I had to use my credit card at several different toll booths.Reserved a full size car - they didn't have one and offered me a economy car, or a compact car. I had to wait for them to find a full size car. The car wasn't that clean. The Apple car play didn't work, which I mostly use for navigation.My rental price through Costco was $463.72, my final bill with Budget was $619.27. That's $155.55 of BS added on to the bill. After reading through Budget reviews, I'm pretty sure they will find something else to add to the bill.I hope that Costco drops them from their list of available companies for rental cars.
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February 2023 by Amit Kalderon
We had a good experience there, got the car we chose and everything was good.
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July 2022 by o r
Rented here from Budget. Had good experience and no major issues.
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July 2022 by Guy C.
Rented here from Budget. Had good experience and no major issues.
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September 2021 by Richard Fessenden
Very good experience, excellent customer service.Will recommend this location to everyone I know.
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August 2021 by Allison Croot
Easy to get in and out with the car but they don't check anything on the vehicle and it was pretty dirty inside when they gave it to us (inside covered in film of dust, gum in the door handle, half eaten candy in the back seat). With covid I would have expected them to at least wipe down the interior. Bonus was, I didn't bother to try to clean it before we dropped it back off so if that's more your style than this is the place for you.
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November 2020 by steven r.
Do not use this location. Horrible customer service. They changed their hours without communicating to me and then told me they would charge me for another day. I had to call corporate to get them to change. They blamed me for not bringing the car back to another location.
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September 2020 by Ally M.
Horrible rental experience. We were given a rental car that was uncleaned and only have 1/4 tank of gas...I think what's worse than that is we were given no warning upon entering the car or apology when we brought it to their attention. The same front desk staff told us they would note this & to return the car with 1/4 tank of gas. When we did that, we were told there was no such note in our file & we were charged $92 for a quarter tank of gas. I suggest better training or QA of your front desk staff who represent the brand and deal with customers directly.
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January 2020 by Roya Rubio
Friendly and small. Perfect for local needs. Got a sweet upgrade too. Thanks
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May 2019 by Erik S.
Much more friendly and efficient than the sub-one-star LAX rental facility. Still, after paying for items that Budget tacked onto my rental bill, like a $13.73 "Concession Recovery Fee" and a "$15.00 Customer Facility Charge," this Budget concession and customer facility could have given me a 2 mile ride back to my house. Ugh. I guess next time Budget will be made aware of my $15 "Wasting My Time Surcharge" and my "Uber Recovery Fee."
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December 2018 by Monica Hayhurst Bennett
Worst car rental experience.
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September 2018 by m. moves
Jessica Escobedo is very unprofessional and lacks proper knowledge of the budget reservation system, she tries to run credit checks even when you already have a prepaid reservation! Then she will cancel and hold up your money for 3-5 business days.... not a good experience and awful attitude.
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September 2017 by Karen Fischer
I pre-paid for a car rental online and they charged me full price again any way. They are impossible to get ahold of so I am disputing. There was only person working there with about 4 customers to serve. Doesn't seem very well managed.
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July 2016 by Kevin Welsh
***ATTENTION*** This company is also called Astra Auto Rental LLC… Beware! They do not honor their agreement and what you have in contract! They give one information, and put another on their system! Never again! Office manager Jessica Escobedo is a Liar and unreliable.
