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December 2023 by Reviewed C.
I'm still here waiting for a tow for the 2nd time today. Starting today at 7:00am and spent most of the day waiting on the roadside for you to call me back for a mechanic and now, for a tow. Corporate obviously could care less about the safety of their customers. Now I'm told the tow co. didn't know the truck was loaded (duh) and can't guarantee that nothing will will be damaged. Worse experience ever going on 12 hours and still no tow. Or end to this disaster
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July 2022 by Austin Harvey
Would not recommend budget claimed the car was to dirty on the inside when we returned it charged us an extra $125 total bs
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March 2022 by Cathy Buffington
Rented a car at this location and they made it very easy. Their office was clean and neat. They explained everything completely, and were very nice in the process. I highly recommend them, and will definitely rent from them again when I am in town.
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November 2021 by Marta Viana
Very deceiving, be careful, don’t sign anything that is not discriminated, the fees don’t show and they lie in your face, I will never use Budget again anywhere in the World
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November 2021 by Thomas B.
.Just imagine a friend of mine was moving from San Diego to Austin. It is 1400 miles and 3 days traveling. I can't even imagine how he spent there 3 days with the smell like that. Awful. Inside it was so dirty and filthy, and smell so bad. The thing is that my friend made a reservation 5 days prior pick up and by the time of picking up it was the only truck they had. So there were no options to switch it to another one.
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September 2021 by The Cheese
I called yesterday to see if they had a vehicle as many other rental companies where all out. I got the pleasure of speaking with I think Anthony, I wish i remembered his name. He advised me that they had vehicles available. I went ahead and made the booking and when I arrived, the car was ready and the checking took less than 1 minute with my car keys at hand. I was very impressed with the speed and friendly gentleman that helped me out. I will know where to come next time. Thanks!
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September 2021 by Dmitriy R.
I was getting blackmailed by Hertz into a more expensive car because they refused to uphold their advertised rate / reservation, so I made a reservation online with Budget and walked to their office. When I got there, the sales person was professional and told me that even though they didn't have the cheap car I reserved, they would get me into a larger car without added cost. I was amazed at how easy it was to resolve it and how courteous the staff was. They've made a new customer for life.
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June 2021 by Megan Haynes
I prepaid for a Ford Fiesta (small vehicle). When I arrived, I was informed my only option was an unsightly minivan, which would have been okay. I was promised there would be no additional hidden fees or charges to my card as long as I filled the car back up with gas, which I did. After I returned the vehicle, an additional charge popped up on my card for no reason.
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April 2021 by al m.
Reserved a truck to be picked up at 11:30 AM. This was a same-day rental on the reservation website. Arrive to pick up the truck and see they have posted new hours that they are closing at noon. How can you rent somebody a truck a half an hour before you close and call it a same-day rental? They then proceeded to tell me that I can use the Dropbox but there is an additional $10 fee. Or I can return it tomorrow in the morning but there's an additional fee. Basically they tried to charge me extra for keeping the truck more than half an hour. I declined the rental entirely then a couple days later they charge my credit card as a no-show for the reservation. Had to dispute this charge with the credit card company and get my money back. Total scam artists. **UPDATE: Credit Card company completed dispute inquiry and found in my favor. No soup for you scammers! If you happen to do business with this location, be aware that you can beat them when they try to rip you off.
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January 2021 by Kimberly B
This Budget car rental is terrible. Their holiday hours aren’t on their website, but was by the door when I got there. A truck was blocking the entrance so I could t return after-hours. Then my Fix Auto person had to actually drop my rental car off. I just called for a receipt and the guy said call back in 30 minutes because he has three customers in front of him. This is ridiculous. Never again yall.
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October 2020 by J K.
Showed up to pick up our reserved car--after speaking with them yesterday-- and no one is here. Doors are locked and they're closed. Per Yelp and our conversation, they are open. WTF
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July 2020 by Sqwerlgirl
Quick friendly service, even on a busy holiday weekend.
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July 2020 by James Zumwalt
They are very friendly and will continue to get my business.
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March 2020 by Kimberlee H.
I have moved across the states and across the country. I have never had a worse experience then Budget. All of the below comments are accurate as well as the trucks condition. I drove through LA traffic in the pouring down rain for 4 solid hours. The interior of the truck over the driver and passenger seats started to leak. I was covered in rust, rain water and soaked. They said to pull over and wait for couple hours for help. I had a family member tape the outside of the truck to make the rest of my trip. Also tail light missing and the truck was absolutely filthy. When I contacted customer service and tole them how dangerous this was and how it damaged clothing etc. They offered me $16.00 ???? How about the cold I now have.
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March 2020 by Brittany S.
Horrible customer service. All 3 customers in the front office were having issues with their rentals. When we got to the front of the line, and our $20 rental is costing $80. Wtf.