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November 2025 by Lily Garcia
My fiancé and I went to this location to make a bear for our “Flower Grammy” proposal box for his grandmother (who we are asking to be our flower girl) and had the best time! All staff members were friendly and went above and beyond to make sure we had the best experience. We each hadn’t built a bear in over 15 years and this time felt just as magical as ever. We will definitely be back to build bears for ourselves soon! Thank you everyone!! Closing manager and staff on 11/23 were the best!!
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November 2025 by Alondra
Way more variety then the one in plaza bonita sadly the machine wasn't working to print birth certificates so had to hand write
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November 2025 by Lisa Ortega
Took my grandson to Build-a-Bear for his birthday and the staff were absolutely amazing. Lily especially, went above and beyond with some birthday tokens. She made him feel special, he left so happy. Thank you for the great experience for making his day! 11/15/2025
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November 2025 by Shaindle Goodwin
Shaymus was so great at helping us for my baby's 1 year old 1st bear!
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November 2025 by L. Vargas
Honestly, my kid LOVED the store, but, the whole thing was kinda a letdown.
First, the staff looked totally checked out. Like, tired, low energy, and zero smiles. Not really what you expect when you’re paying for a fun kid experience—they definitely need a vibe check.
Second, the quality of the toy stuff was awful. The dino and the accessory literally came apart (unstiched) in less than a day! I had to pass it off to my mother-in-law to sew it back together properly.
Great idea, bad execution. The place promises magic but the service and the gear felt cheap and lazy.
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September 2025 by Whitney CM
Very happy 🐻🤍
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September 2025 by Juaquin Alberto guzman
Fun place to take the family to buy a 🐻
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August 2025 by Shaun Eddy
Came for a birthday bear but since they don't change left with a cute kitty
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August 2025 by Caitlyn Cobb
Lilly provided absolutely outstanding customer service! She was incredibly kind, respectful, and went above and beyond to help me find the perfect bear for my son’s birthday. Her patience and genuine care made the whole experience smooth and enjoyable. I truly appreciated her help—she made a special moment even more memorable. If i could give her 100000 stars i would!!! Best customer service ive had🙏🏽🙏🏽🙏🏽❤️
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July 2025 by Galactic Garbage
I came to build a bear for my birthday weekend trip, the two ladies working there were extremely kind and very helpful, although Lily did stand out as she was extremely enthusiastic about her work and gave every bit of effort while helping us. I will definitely be coming back when I get any more of these adorable plushies!
(These are the plushies me and my friend had 🧡✨)
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July 2025 by Sav
Maddie was super sweet! It was me and my friends first time experience getting matching ones and she definitely made our experience so much better! Very kind employee and showed great customer service thank you Maddie!
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May 2025 by Michelle Gutierrez
We had a birthday party here on Saturday and the ladies at the store were amazing. I didn't stress about anything and all my kids who attended were very happy. If you're looking for a party spot Build a Bear is the place to have one. No cleanup, no stress, and the kids are happy. Thank you Ladies for all your hard work. 🥰🥳
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May 2025 by Tynee Jo
Great experience. Took away one star because accessory on birthday shelf wasn't a part of birthday package.
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April 2025 by Steven Moore
Waited in line and got back to the front to add a sound after they sold it and was told I would have to wait to everybody in the store was done making bears because an additional 10 people got in line. I don’t understand how that’s fair.
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March 2025 by Holly
My daughter's favorite place. And she's 18. Lol Lots to choices. Very kind people
