CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want. Customers report a clean environment with nice offices and professional, great customer service. The process is described as simple, with no stress and no hassles. Vehicles can be transferred from other stores and are as advertised. The staff is straight to the point and professional, laying out clear plans of action. If a purchased car has a problem, such as losing power, CarMax examines and fixes it easily. While the buying process mostly goes smooth, some policies regarding payment methods can cause confusion, though staff work to resolve issues. The experience is highly recommended by customers.
From the first minute with appraisal was good. Very professional , kind people. Selling a car was easiest thing ever. The best part was that the check with difference after pay off amount was generous.
August 2026
Had to return my first carmax car within the ten day period due to an unresolvable recall. Traded it in for another carmax car within great experience. I’ve used carmax in the past and will continue to use carmax.
August 2026
The car buying process was extremely easy, and my sales assocate Donte Taylor was help me find the exact car I needed.
