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September 2023 by Sarah N.
They have a good selection of clothes in the store, and the staff is really friendly. I also think that the clothes are a great value. The last time I went to the store I placed an order for an item that wasn't in the store. They cancelled the order without contacting me because it was actually out of stock. They told me they hadn't charged me but they actually did charge me and had refunded it. I spent another 20 minutes on the phone with corporate sorting it out, which was also a mess. Great clothes but don't order anything that you can't leave with that day.
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August 2023 by Isaac Sol
What the worst customer Service in this Store, As manager acted named Violeta Flores#1248, She has So disrespectful attitude.I bought for my kid birthday almost more than 100$ and offered me 30/100 off from my purchase I open account with them and I said No that is fine and paid out and a minute later I change my mind and grab my Id and Start run my Credit right away I got notification that my credit is already run by credit bureau within a minute and She said No you have to run again which affects running my credit Score, have No option So I did again then It turned out Saying that we will let you know after revises your credit ? And told her Since am in hurry I Should get my discount and go to my way , and she said no I have to pay in full what a Customer service and management is that after running my Credit? Because my credit Score is outstanding approval am Sure for that and I checked every time it is almost 801 . The worst company and the worst Customer Service with bad Manager lead by Violeta Flores . I don’t recommend this Store .
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June 2023 by Vlad
Carter's is Ok if you are Ok with moderate quality products for affordable price.
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November 2022 by Ana De Leon
I just left the store, i purchased pjs for my baby, i always wash my babys clothes before, and one of the pajamas ripped before she get a chance to even wear it, so i went to the store to see if i can exchange it, the lady that helped me was not helpful at all she had an attitude, i was trying to explain, i could tell on her face, she is like “NOO YOU CANT ITS WASHED” i said yes i washed my babys clothes before. She kept saying no bc its washed without giving me options like “you know what here what i can do for you or let me ask my manager” i understand its a policy but the way she spoke to me maybe she was having a bad day but ive worked in costumer service before you dont talk to costumers like that. I asked if there was a phone number i can call to see if they can help me. I called them and he was very helpful he refunded my money i can purchase it again it or buy something else. I hope they train their staff better.
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November 2022 by Jen Hndz
Victor was so helpful and went above and beyond with amazing Ideas for a gender reveal basket that we created! Thank You for making such a great shopping experience! (Boy)
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August 2022 by Angela Trunnell
I needed preemie baby clothes last minute for my friend's new, precious daughter. After coming up short at Target and Walmart, I checked this Carter's store and was ecstatic at the selection that they had available in preemie sizes! I got more than enough and it was all ridiculously adorable. After a whirlwind of an unexpected labor and delivery, my friend was incredibly grateful and relieved to have clothes in time for her daughter's arrival. Daniela and Yasmine were so sweet and helpful. They made my day and I will be back thanks to their service and kindness!
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August 2022 by Angela M.
I needed preemie baby clothes last minute for my friend's new, precious daughter. After coming up short at Target and Walmart, I checked this Carter's store and was ecstatic at the selection that they had available in preemie sizes! I got more than enough and it was all ridiculously adorable. After a whirlwind of an unexpected labor and delivery, my friend was incredibly grateful and relieved to have clothes in time for her daughter's arrival. Daniela and Yasmine were so sweet and helpful. They made my day and I will be back thanks to their service and kindness!
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June 2022 by Nattalie N.
I want to highlight Daniella (I believe that is her name) shes a manager, Mariah, and Sam... there was a situation that they helped me with and made it so easy! I gave birth a week ago and they were so kind and helpful. I always go to this Carter's but the way they treated me today will always have me coming back. Also, I will tell all my mommy friends to go to this location as well. Thank you ladies for being amazing!
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March 2022 by Kim R.
Wow! Just went in this morning with no mask on and noticed all customers who came in with a mask were said "hello, welcome" but those who didn't did not receive that greeting. Very cold at check out and never said thank you. Please...just stop with the judgment.
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January 2022 by Serenah Runyan
Forgot my mask & the manager was pretty passive aggressive about it. Typically do drive up but didn’t realize you were required to download the app to access. Haven’t been out much and didn’t realize how condescending businesses acted over a simple mistake.
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January 2022 by Jennifer C.
Came here to return an online purchase and staff was so friendly. Streamlined the process well so it was a quick transaction. I had some questions are sizing and they were extremely knowledgeable about their products both in store and online. I think the manager helped me. She was awesome! Store is also very well organized and clean.
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October 2021 by Courtney S.
Never open on time!!!!!! Ive come four different times and they were closed and should have been open according to their hours.
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October 2021 by Stephanie D.
Went here with my newborn to find some cute fall/Halloween outfits. To my surprise there wasn't anything Halloween for NB and what was available in her size were onesies. I've gotten so much cute stuff at Target in her size that I was shocked that a store that specializes in children's clothing didn't have any good options. I will say it was convenient to use their changing/feeding room while we were there. I will go back when she's a toddler.
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July 2021 by Cristina Mariano
Organized, easy to navigate the store. Friendly staff.
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February 2021 by Louie Velez
Nice clothing, good service, discount prices
