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April 2023 by J D
Liked this location better than most of the other ones I've visited. Clara was really helpful with all the questions we had!
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July 2022 by Lukas Alves Reis
Excellent customer service. I arrived at the store only 20min before the store close and the both attendants were extremely helpful. I had a huge list and they helped me with everything. Some of the items on my list were not available at the store and they ordered online for me and they gave me a tip in order to expedite the delivery. Unfortunately I forgot the name of the attendants, but they were working on Sunday 06/19/22 afternoon and I want to express my sincere gratitude.
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June 2022 by El Henry
Very nice store, well organized and many options, and if not available they will order the items for you.
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June 2022 by Vik G.
Sign says it opens at 10. It's 10:15. Store is closed. Really this is an easy fix and frankly highly frustrating when you think a place is open and make your way, wait from 9:55-10:15 with no signs it is opening. Whomever is the manager, work on this.
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April 2022 by Dani L.
I feel like for a store that is literally for parents and children, it's not very parent and child friendly. This place opens later than other San Diego Carter's at 11 which is super annoying. Kids get out of school at 11:55 so I never have time to go here in the morning and I'm definitely not driving over here at rush hour because the traffic is awful at all times, let alone rush hour. The layout of the store is also not stroller friendly. There are barely any spaces wide to navigate a regular stroller around and I'm always crashing into stuff because there is no room. I'm not a marketing expert but you'd think that a *baby* clothes store would encourage parents to be able to bring their *baby* in easily and have their hands free to be able to buy more things. When you have to carry your baby around, you have no hands to hold merchandise or look through things. When you have no room for your stroller, you get frustrated and leave. Lastly, the customer service just sucks. Not super friendly and never around when you need them. It seems they are always in the back or chatting with each other instead of being available for help. The line was three people long (which is long for that store and the checkout takes forever for whatever reason) and there was only one employee ringing up while two other associates were just having a conversation with each other across the store. Will always choose the El Cajon location over this one even though it's way farther away.
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January 2022 by Nicole G.
Went in the other day to get my nieces and nephews some outfits. I came across the worst customer service . Keila, was very rude & she made me feel uncomfortable with her dirty looks. Felt she was being very micro-aggressive. Very disgusted.
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January 2022 by lilian barajas
Kaila is very patient, excellent customer service I live in c.v I recommended go to s.d carter's store wonderful quality very organized staff made us feeling very welcome love it for sure I will go back many times. good prices with promotions discounts thanks
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September 2021 by Meg E.
I was in the store on 181st in Upper NYC --I have been several times with similar experience and I am done. I am standing in line while one woman is being helped ( with an online order!!!!) and 2-3 other sales people are ignoring me! Two are putting clothes away on racks while one is at the register taping something down on the counter! There is also a security guard standing in the front of store. 4-5 people working and helping NO ONE. There is almost no one in the store shopping and I can see why! This is how Amazon will put you out of business and these salespeople out of a job. Ridiculous! I am a grandmother with much disposable income and 2 grandkids to spend that money on --but no more at Carter's oshkosh. And I was ordering a LOT of merchandise from you in the past!
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August 2021 by Charly Foisy
Great customer service. Store is clean and well laid out
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May 2021 by Pamela Thomas
Great selection of adorable baby and toddler clothes! Very nice, helpful staff! Free parking.
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July 2020 by adriana Alfaro
(Translated by Google) I really liked they have a lot of variety of clothes ♥ ️ and very friendly people who serve you ?(Original)Me gustó mucho tienen mucha variedad de ropa ♥️ y muy amables las personas que te atienden ?
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March 2020 by Lucy Farrell
Prices are great and selection is good. Only thing I can suggest is that they have a selection of soft shoes for infants. The ones they had were too stiff. They had no flexibility.
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March 2020 by Mercedes Lockwood
50% Off Sale. Happening now!!
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March 2020 by Li M
(Translated by Google) Very good place to buy clothes the price is according to the quality they offer, great variety and very nice clothes for pekes I highly recommend it.
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January 2020 by Sophie S.
Would give higher score but this is why: Customer service. Yes it really does matter. The two girls working tonight (Jan 13th) need more training. No matter how tired you are or what's going on in your personal life- always take care of the customer! Make them feel welcomed, comfortable, be friendly! It's a store where moms will be suckers and buy adorable clothes- hint: we're likely to spend more the friendlier you are! My boyfriend and I both left there with a really uneasy feeling. I only left with a purchase bc when you return something for store credit you HAVE to use it same day. Interesting but okay. I'm 39 weeks pregnant and getting over a terrible cold. Finishing my last minute "to do's" I walked in with a bag of 3 outfits I received for Christmas that had Carter tags on them. It was 6pm on a Sunday and like I said, super pregnant and getting over a cold I threw my hair up and put on the most comfy sweats I owned. This girl looked at me like I was white trash and trying to pull a fast one on her. Not even realizing one tag said Macy's she just responded "if it says Macy's it won't scan in our system" (thank you captain obvious i figured that much, just didn't realize it until i got there). I told her "oh no problem I can take it to Macy's, do you think I can return these for store credit please?" From there on out our interaction was so awkward and cold. She was extremely unfriendly and seemed super miserable and annoyed that I was in her store. After picking out two cute outfits we used our credit and left- I believe I was the one who had to say "thanks so much, have a good night". Now a few hours later I told my boyfriend "we should shop there now for the baby, the clothes were cute and good prices". He responded "i don't want to go back, the ladies working were so rude". And he is a very easy going guy and doesn't let much bother him. Overall the store was clean and organized which is important as well. Just a major bummer with the service- a staff that is cold and doesn't make a customer feel comfortable while shopping is bad news bears for business. :(
