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August 2023 by Ali Aboutaleb
I was there on Saturday at 1:40 and the banker said closing in 20 minutes and didn’t do my wiring transfer, 20 minutes before closing, unacceptable
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July 2023 by Weston Spencer
Luis was super helpful, got all accounts squared away smoothly
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July 2023 by Christopher M.
Terrible! Nasty clerk man telling us in the most rude way possible that the APPOINTMENT we had made previously - their employee didn't show! What about customer service? When you make a mistake why are you making me feel terrible? Here's an idea: I'm gonna take all of my 17 accounts out of your stupid bank and move them to Mission Federal credit Union, where everyone is kind and courteous and helpful. Do not go to this crap branch for any reason ever.
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June 2023 by Claire S.
Love the people that work there but your bank needs to be refurbished and maintained clean. Your bell to let the teller know that you want to go back to the safety deposit aérea DOESNT WORK FOR 5 YEARS and you don't seem to care. The area where the safety deposit boxes are needs to be cleaned regularly. IT TOOK 5 YEARS FOR SOMEONE TO SWEEP IT!!! COME ON!!! We are in LA JOLLA. And even if not in La Jolla this bank needs to get with it. SHAME SHAME SHAME.If it weren't for the people that work there I would leave!Hope you listen to your costumers!Thank youHide My Email
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June 2023 by SD Hu
Had an appointment with Matt today. Conversation was unproductive and I felt the down talk on me. Not fun.
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May 2023 by Kayvon Homayoun
Had an appointment with Brandon Thomas at 12PM today that was set up online. I was there right at 12. Let the teller know I was there and he told me he would let him know. Waited 10, went up to the same teller and he said he let him know. Waited another 10 minutes and he was a no show. Worthless customer service and the loss of several million dollar account opening.
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February 2023 by Behzad Aalaei
The banker wanted to become my private client specialist. I politely said no. He kept causing me problems since then.Very personal and hostile employees.
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January 2023 by Behzad Behzad
The banker wanted to become my private client specialist. I politely said no. He kept causing me problems since then.Very personal and hostile employees.
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December 2022 by Hector M Garcia Rivas
(Translated by Google) Attentive staff attended me quickly and good service.(Original)Personal atentos me atendieron rapido y bue servicio.
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April 2022 by Gigi R
I’ve always had a great experience with them. Lines are short, and everyone is always super courteous, helpful, and pleasant.
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April 2022 by Gc Hv
Why have a phone number listed if you never answer?
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October 2021 by Sa8nford F.
Yesterday was the final straw. I asked to change to a bigger safe deposit box and was told that "corporate" had pronounced that no new boxes could be opened despite having several boxes available. This meant I could not get a bigger box since that would involve closing my old box and opening (no longer allowed per corporate) a new bigger one. Previously Chase created two major problems. First, my mother wrote me a check for a large sum. When I deposited it, Chase put a hold on it. No problem. Unfortunately, my mom wrote the check on the wrong account so it bounced. Again, no problem, Chase took the money out of my account, but (BIG PROBLEM), they also left a hold on for the same amount and I was now overdrawn, per Chase, the full amount of the check less 200 bucks. So now, even though I had a significant positive balance, they claimed I did not and bounced several transactions. In another master piece of service, one of their east coast employees, either negligently or fraudulently, let someone change my account information in what could only be an effort to steal my money. Fortunately, I happened to sign into my account about the same time and noticed the change. A call to Chase 800 number put an end to the attempt, but I had to change account numbers and reset all my sign-in info. I meant to leave Chase long ago but inertia kept me there - but no more.
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January 2021 by angela l.
I went in this bank, as a long time Chase customer, on a Friday asking for "signature guarantee" validation service. There was only one personal banker working and he was busy with a customer. The cashier was very considerate suggested me to write down my name and phone numbers so he would call me back later. A week went by, no phone call whatsoever! Should I give Mr. Jamie Dimon a call?
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September 2020 by Innesa Z.
Mask policing here, I was ready to move business accounts and this lady chased me down being so obnoxious. Apparently their own mask and a shield didn't work for them! Sheep!
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July 2020 by rich 4614
The store is beautiful. The violins are truly extraordinary.
