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February 2024 by Jake B.
I'd like to extend my gratitude to Alejandra for her exceptional assistance today. Her expertise and personable demeanor made the process of opening a new account a breeze. A big thank you to both Chase and Alejandra for their outstanding service.
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January 2024 by Amber K.
You can't even get inside to use the ATM, the door is broken and does not accept your debit card so it's only open during banking business hours which is not helpful. Considering there are only a couple of Chase ATMs downtown this is frustrating.
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June 2023 by Leeanne M.
Honestly idk how this bank has only 2.5 stars. Every time I go it's always been a pleasant experience. Logically tho if you're nice they will be nice back so
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April 2023 by Google user
Why are all the Chase ATMs in downtown closed, and you can’t even get into the lobby where ATMs are, when swiping card at door doesnt open. And then your going to try and charge me an overdraft fee when I’m trying to deposit $ but your ATMs are either broken or swiping card to unlock front lobby doesn’t work! Unacceptable!!
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April 2023 by CrazyCat Lady
Why are all the Chase ATMs in downtown closed, and you can’t even get into the lobby where ATMs are, when swiping card at door doesnt open. And then your going to try and charge me an overdraft fee when I’m trying to deposit $ but your ATMs are either broken or swiping card to unlock front lobby doesn’t work! Unacceptable!!
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January 2023 by David Tam
It’s never open past 5pm. What’s the point if it’s always closed after hours
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November 2022 by Cj J.
Yeah I don't think that I ever could have a relationship with this bank due to the attitude of the employees here. I dealt with three different individuals not including the initial teller who couldn't give me a direct answer as it related to their check-cashing policy and the story changed every single time. I asked for the manager multiple times only to receive a private banker and Another banker finally getting me to the manager and what I needed to speak with directly when I initially came in. The manager also was no help he was extremely rude and very dismissive after I told him that we needed to know what the policy was in reference to check cashing. he gave us a different answer from the first two individuals and told us that we needed to negotiate that check with our own private bank seeing as they cannot cash a cashiers check presented from them. Obviously I wouldn't want a bank account with a bank that doesn't know how to treat its clients. The check was a very large amount and I understand that sometimes banks don't have that amount of money available however, every single institution that I've been to regardless of the amount including Chase in which I cash a check a few months ago for over $100,000 was able to Cash the check because it was one of their own and they could see the balance of the individual who presented the check to me . It doesn't seem like this is a standalone incident. as I read the other reviews other individuals have had the similar situation happened to them when presenting a large check to this particular bank. I'm asking myself continuously especially and as an individual that works in the industry what really is the point of a bank other than to lend. they use the money that you have deposited and ultimately invest that money into other things all the while you're getting minimal interest if any at all on that particular account. It's better that you buy a safe and put it in there and pay yourself versus allowing these individuals to make money off of your money. I digress.
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September 2022 by Margaux Di iorio
Card reader doesn’t work couldn’t get in on a Sunday to the ATM
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September 2022 by Reuben Jimenez
I can believe I can't pull out money at a atm in the morning. They open at 8am.
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August 2022 by email
Doesn’t work
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June 2022 by Kevin Dillon
Card reader didn't work, couldn't get in
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June 2022 by Gustavo Balderrama
They close way to early
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May 2022 by Zak N.
The ATM does not work. Had to use Citibank across the street even though I'm a chase customer.
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June 2021 by J Bomb u dont want Me 2 go off on U
Nice in door ATMs. The parking structure has a maximum height of 6 foot 7 inches. My van did not fit.
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December 2020 by Jon B.
I think the Chase Bank on West Broadway (right next to Chipotle) is terrific. Joshua is super helpful and friendly. And all the staff here consistently provides efficient, fantastic assistance with all my banking needs. And also, the ATM that's right near the tellers, you can withdrawal up to $3,000 (every 24 hrs.). That's right - they know how to do it at Chase Bank. I also like how all the ATMs has the options of getting 5s (you can take out only $5 if you want). Chase Bank on Broadway: versatility and agility with utmost proclivity for great customer service.
