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May 2023 by Jessica A.
I wanted to give Huge thanks to Silvia Espinoza for taking care of my mom Galina. My mom was so appreciative of Silvia's help and her kindness that she asked me to write this review. My mom is not tech savvy and her English is not perfect, Silvia took time to figure out what my mom needed and took a great are of her. Thank you for your wonderful service and patience.
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December 2022 by Ghie Adaya
I ended up closing 1 of my accounts with Chase 4s Ranch branch and will close all of my accounts soon.Emmanuel was rude to speak with when I stopped by at the branch.I've been a local resident since 2006. The customer service at the 4S Ranch branch back then was excellent but now it has become the worst branch in town based on my customer service experience. The branch manager did nothing to help out by the way.
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December 2022 by Sharry S.
I wish this institution had some consideration for victims of identity theft. I have been dealing with bank fraud problems for the past year and can't have an account because each time I open a bank account someone fraudulently empties it. Also, both Sylvia and Faith presented themselves as managers though they are not. They both made it very difficult for me to speak. I was not allowed to say anything or finish my sentence. I felt railroaded by them. I simply wanted to show them a check drawn on their institution with my address right on the front and with my daughter's name on it. I was told that for a $10 fee they would cash it since my daughter and I were both present. But both Faith and Sylvia refused and they wouldn't even look at the check or listen to what I had to say. It is extremely unprofessional for banks to give conflicting information to anyone whether you are a member or not. I called the main phone number for the Chase bank institution and the told me that it is not against their rules to cash third party checks it's simply up to the bank manager and Faith and Sylvia simply wanted to be unhelpful, rude and arrogant.
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November 2022 by Gigi Agella A.
I ended up closing 1 of my accounts with Chase 4s Ranch branch and will close all of my accounts soon.Emmanuel was rude to speak with when I stopped by at the branch.I've been a local resident since 2006. The customer service at the 4S Ranch branch back then was excellent but now it has become the worst branch in town based on my customer service experience. The branch manager did nothing to help out by the way.
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October 2022 by Geri Villanueva
I ended up closing 1 of my accounts with Chase 4s Ranch branch and will close all of my accounts soon.Emmanuel was rude to speak with when I stopped by at the branch.I've been a local resident since 2006. The customer service at the 4S Ranch branch back then was excellent but now it has become the worst branch in town based on my customer service experience. The branch manager did nothing to help out by the way.
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November 2021 by Arun Kumar (Arun)
Chase's Customer Service sucks. Their Notary Service is a waste of time. They can notarize only 3 docs. Also they cannot notarize all docs. If you take the same docs to UPS they will happily notarize for $15 each while chase screams and crys. The scheduled banker didn't show up for the appointment and I had to reschedule. There is no benefit in maintaining a chase back account. They waste your precious time waste, irritate you and give false promises are the reminder. I heard BOA has better customer service and they refund if they cannot notarize docs. Will be moving to BOA / DCU.
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February 2021 by Niki S.
Just spoke with Vanessa about an overdraft fee, and WOW she was so helpful. 2020 has been financially stressful to a lot of people and it helps to have someone on the phone who cares and is willing to help. Thanks, Vanessa! :)
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January 2021 by Big Wave Surfer
Silvia Espinoza is an exceptional Chase banker. Ive been banking with Silvia off and on for 20 years. I will stay with Chase Bank as long as Silvia is working there. Exceptional!
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April 2020 by N W
I'm closed out today when I get to the bank; The person inside told me they are closed! but the website says close at 4pm. All cusutomer service numbers drop my calls after going thru the menu; online messages has no response for a week. Chase banks stopped serving their customers
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March 2020 by Cassie Costa
I experienced some of the best customer service to date. I went in due to account issues, I explained I didn’t receive a call back from the customer service line like I was told I would. The manager (didn’t know it at the time/am unsure of her name) was great, said Vanessa (bank representative/officer) would help assist. Both of these ladies worked with me and were absolutely phenomenal. I appreciate their help more than I can even explain. I would recommend anyone to this bank.
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December 2018 by Iris McKay
Having just had a nightmarish experience with City National Bank, I was relieved to have such an enjoyable experience in setting up by business and personal accounts with this branch. Joe (bank manager) and Raquel (new accounts) were both excellent in their customer service. The online banking services are also superior to what CNB offered. Very user friendly. Wish I would have switched long ago!
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December 2018 by ERG G
I wish they had 0 stars. Customer Service has always been Horrible at this bank! Raquel in Private Client Services is horrible and Im Shocked that she is in that position. I wouldn’t even hire her as a teller! What bank locks their doors before close? ! I would rather drive to the RB bank, service is much better and they are much more friendly.
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March 2017 by Margaretwildewood Wood
Too long of lines
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February 2017 by Informed Consumer D.
Charging me $8 to cash a check from chase bank!!! I'll never open an account here for his reason and because they support the Dakota pipeline
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November 2016 by Orean T.
Best chase I've been too, never too crowded and a drive through ATM! Super friendly business and personal bankers that can help you with all your banking needs. Definitely recommend this bank and spot to people looking for a convenient banking option.
