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December 2023 by Tuyet V.
I was in the bank about 4:40pm to renew my CD. There were 3 tellers, teller no1 was helping one customer. The other two standing by the teller No1 and chatting .I was the only one waiting on the line, but the other two tellers completely ignored me. Three minutes later teller no2 left, teller no.3 went back to his station. I had to cleared my throat making a little noise : hello I am here! Then teller no3, name Majd Kaka, said 'how can I help you". I told him, I wanted to renew my CD to 11 month term. He did not try to help. He suggested to withdraw the current then come back tomorrow because not enough time today for open new CD. I told him, the other location told me that I do not have come to bank to renew, but only the phone call authorization. Majd Kaka firmly said "then you call that Citibank location. I stepped out, got in my car, called Citibank in Mission Valley 5 minutes before it closed and able to renew my CD without any hassle.I hope Citibank would review customer feedback how this branch performance. This drive people away.
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December 2021 by Meagan T.
Doesn't accept cash payments for credit card. Disappointing policy! Absolutely ridiculous.Why have cash deposit machines that will accept cash payments for credit cards with or without the credit card in hand, but not have your tellers accept cash payments at your banks? Garbage policy.
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March 2021 by Denise P.
Can they please start accepting cash for credit card payments? A bank that doesn't accept cash baffles me, but I was told Citibank Credit separate from Citibank Bank. When I leave Costco Warehouse to buy Costco gas, I can use the same method of payment, and this makes sense. Recommend some unified branding for Citibank.
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July 2018 by trevor floyd
Convenient
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November 2016 by Dustin Lametti
This Citibank ATM is operable in conjunction with credit union debit cards.