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March 2024 by Domineke D.
I've been coming to this location for a long and never have I've been treated this way. Ashley Miranda kicked me out the store after forcing me to give her my social out loud in front of everyone just to tell me that thats not enough verification. She was very rude to me and the customers before me . Please document this employee this is very bad business
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January 2024 by Rebecca Cesena
Very bad experience with the manager Juan Peña of this bank. I am a businesswoman and she treated me very badly, telling me that she would not cash a check because she did not see me as a person who had 1 million dollars in an account.
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September 2023 by S Ramos
Hate the parking here, especially at night. I recently needed cash Saturday at 10am, branch was closed and the ATM card door reader that opens the doors didn't work. I wasn't able to use it, super inconvenient as there isn't another location closer than 5 miles away. You can use other atms but they only allow $200 per transaction withdrawal
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July 2023 by Nathan Mahan
The worst customer service from the managers and tellers. No one has any clue how to help you and they tell you to call Citibank back office and the back office will tell you that the branch can fix your issues.
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July 2023 by Jesse
This bank has weird parking... U must park around back and walk around to the front! But it's worth the confusion!! The people who work there are always overly helpful and make banking simple! I'm very happy to bank with CitiBank!!!
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June 2023 by A.c. Harsh
Not sure about this branch but Citibank is horrible
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April 2023 by Crystal Meza
I would bank here. Great customer service
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January 2023 by Eric Colona
School parents take up the bank reserved parking
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December 2022 by Frederick L
Rude and inconsiderate. I'll just work with my local credit union
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December 2022 by Mike K.
Most inconvenient location possible, which in itself may not be bad, but they have the most inconvenient parking area which holds 2 cars , else u have to walk to parking garage. Ok so you'd think as anyone w common sense that the management would know this and to offset it theyd want to make the experience inside all the better than other banks. But noooo I go in there and they have 1 teller , 10 people in line, and 3 or 4 other workers screwing around on computers or something. Even one at a teller window not helping anyone or even saying anything. Not one person says anything about the wait or the inconvenience. Absolutely the worst ever. Then some guy in line says their system is slow. Lol. Naw dude and if it was that why wouldn't they be more pressed to add a teller to help us?
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September 2022 by Janine Denney-Mazzilli
In unfortunate circumstances due to bigger issues, I had to close my accounts. Dalia was the nicest, most helpful banker I’ve worked with at Citibank. Huge shoutout to her kindness and understanding!!!
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August 2021 by Lenny M.
They are horrible stay away. The Customer service when you call in is ridiculous. They cannot assist and apparently have no managers on duty at any given time.
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May 2021 by Chris Y.
Mr. Estrada (the branch manager) was extremely helpful in assisting me with some difficult closing out of an account. He was extremely professional and did his best to accommodate me despite it being busy. I very much appreciate people deliver great customer service and he and the tellers at city heights did an amazing 5 star job.
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March 2021 by Monica Alvarez
Convenient location if you are walking. If you are driving they only have two reserved parking spaces in the back of the building, which are often taken, otherwise you need to find parking on the street. Overall I had great experiences in this branch.
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March 2020 by Omar Abdulwahid
Michell Vega she is so rude she don’t respect and she Is yelling