Citi is a financial services provider offering a wide range of banking products and services, including digital banking, mortgage products, personal loans, small business banking, credit cards, and investment options through Citi Personal Wealth Management. Deposits and lending are provided by Citibank, N.A., an FDIC member bank. Reviews indicate that Citi staff are generally friendly, professional, and attentive. Customers appreciate the accommodating service, especially when opening new accounts or resolving issues. For example, some clients have praised staff members for being thorough, polite, and focused on finding solutions, turning difficult situations into positive experiences. The branch environment is often described as pleasant, with a nice lobby, easy parking, and accessible ATMs, making banking convenient. However, some reviews highlight areas for improvement. Wait times for simple transactions like withdrawals can be long, sometimes taking up to 30 minutes. Customers also mention that recent experiences with deposit and withdrawal processing have been slower than usual, leading to frustrations. Despite these issues, many customers have enjoyed a smooth experience, especially when handled by attentive staff, and value the bank’s fee waivers for seniors over 62. Overall, Citi is seen as a reliable bank with friendly staff, but it could improve on speed and transaction efficiency.
Won't accept cash, which Constitutionally is Legal Tender, for payments. Citi wants to charge for a checking account and transfer from there.
November 2023
I was very skeptical to come to this branch considering they have an average 2.5 stars, but I had a great experience. They were very accommodating to my walk in requests and Jennifer worked with me thoroughly to set up multiple accounts.
February 2022
Good staff they are always very helpful quick service .Great location .always feel safe at this bank
