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January 2023 by Alondra G.
If I could give them more stars than 5 I would. After a horrible experience with Allstate and an incompetent adjuster this shop was truly everything & more. Super supportive, helpful & overall great communication. Not to mention they did an amazing job with our car. They are family owned & will go above & beyond for their customers. Truly, truly appreciate them & all their hard work. They made the process a lot more simple for us after Allstate had made it super difficult to even get the car into the shop. Gabriella & the team really make all the difference when you're not sure what to expect. They will literally answer all your questions, keep you constantly updated with the status of your car & even deal with the insurance when they don't answer your calls. The one thing Allstate did right was refer us to this shop!
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February 2022 by Jamie T.
California Auto Body & Frame have extremely kind workers and excellent customer service. They have such a beautiful job working on my car. They are very communicative and courteous. Your car will look like it's brand new once they are done with the repairs. Highly recommend!
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December 2021 by John K.
Called like a dozen places, literally, looking for a body shop to put my recently purchased pre-owned vehicle on a lift to give me a frame & body inspection since there was suspicion of structural / frame and other damage. Luckily I finally called California Auto Body & Frame and spoke with Alex Torres who I felt was straight forward, accommodating and very professional on the phone. He was able to schedule me within a few days & I just picked my car up from them a few hours ago. He did exactly what he said he was going to do, provided a ride for me home when I dropped my car off, and even walked me out to my car after to see me off upon leaving. I always appreciate great customer service and personable real people who follow through and provide quality work and this place covered it all. Alex gave me a great organized itemization of work that needed to be done with pricing (both hard copy & electronic) and a frame certificate in a very timely & professional manner so I can present it to the dealership that sold me the car. I definitely recommend this business.
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July 2021 by Dalilla C.
Writing this on behalf of my mother ; I came here for an estimate today and as soon as I went in, I was greeted with a smile. The customer service there is amazing ! Everyone there is helpful , friendly and they got straight to the point ! My experience was very pleasant and I would recommend this place to anyone ! I would definitely go back if I needed to. If I could give this place 10 stars , I would !
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May 2021 by Pacifica Sailing Charters San Diego
These guys are fast, professional, and top notch quality for a fraction of the other guys. Highly recommended. Marco is great and gets it done fast.
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April 2021 by Mishie M.
Cali Auto Body & Frame was a pleasure to work with during my insurance claim for my beloved Jeep. They kept in contact and I didn't feel like I was bothering them. They answered questions and went over things thoroughly. When it came time to say bye to my totaled Jeep , they helped me remove my amp and subwoofer, even though I brought my tools. The guys humored my memorial activities and even offered snacks and drinks. I would recommend them first! Huge thanks to Gabriella, Alex, Gabriel, Manny and Sheila!
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February 2021 by Walter Antonio A.
There are many reasons why one would want to bring auto body business to the crew behind this establishment. They are family owned and operated with more than three decades of building a strong reputation in their field of expertise. They have the capacity to service needs of franchised, new car retailer operations as well as used car outlets while not missing any of the details when it comes to taking care of us regular, walk-in customers. Of course it helps to arrange a visit by appointment. You'll be happy to know that they work with all insurance companies if you need to process a claim with their care. During a time of pandemic, the team still made me feel like a valued customer with their personal attention. Their over-the-phone communication is excellent and thorough. In-person, attention to detail is Level 10 out of 10. They are serious about safety and have particular processes in place to ensure it for their customers. What is amazing is they execute it all without losing the human touch. I didn't feel like some companies make me feel, where everything is automated and touchless... almost robotic and assembly line-ish. My experience was very, very personal. They understood my connection to my car and took that into strong consideration. I truly appreciate that about them. After all, I'm a person who spends more time in my car than in my own home with the amount of driving I do. From appointment arrangement via phone call to my initial visit and vehicle walkaround/inspection, I dealt with a true professional at each point of contact. All addressed me by name, clearly expressing their role in the process and what I should expect at each stage as it advances through my vehicle pick up. The expectations laid out were exceeded. If these reasons are not enough to convince you to have your auto body and/or frame needs handled with them, you have to see the finished products they produce. I have an older vehicle with sentimental value that had nearly every panel scratched or dented. The metallic paint with pearlescent effect to it is not an easy color to simply blend in. To say that my old car looks "good as new" is an understatement. Not a dent or scratch body-wide and the paint looks like it came from the manufacturer plant, ready for shipment to the dealership! All that was missing was an MSRP sticker on the window. For some of their before/after work, checking out their @californiaautobody Instagram is a must. They have a Facebook page too, just search the company name. Give them a follow and spread the word after you've personally experienced how they treat their customers and deliver with superior workmanship on your vehicle as they did mine. Whether you're within the local San Diego South Bay Area or from far outside it, you'll find it beyond worthwhile to entrust your vehicle to California Auto Body and Frame. I did and I am a 100% completely satisfied customer. It's hard to find authentic, genuine, sincere, excellent customer service in this day and age. You will certainly find it here.
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December 2020 by Israel C. Montana
Marcos and his team did some flawless paint work on my Acura. I was truly amazed and impressed on the quality. I highly recommend City Frame as a go-to place.
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October 2020 by Kendra R.
Unfortunately I was in a car accident and my entire front bumper fell off and broke California Auto Body did an amazing job in replacing my bumper and matching the exact color of the car. My vehicle looks brand new. Thank you California Auto Body
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October 2020 by Marcel A.
Usually I do not write many reviews but after being satisfied with the services from California Auto Body shop for the second time now. This company has impressed me 2/2 times, not to mention the awesome staff that I have grown to appreciate (Gabriel, Gaby, Alex, Victoria, and the rest of the staff). This location offers great services and goes above and beyond to make sure customers like myself walk away satisfied. I truly recommend this location to those reading this review and if any of my close friendships or family ever ask for a suggested body shop Cali Body Shop will be at the top of my list. I cannot say enough how grateful I am for this company and it's team.
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October 2020 by Miguel C.
Happy with the service and staff in California auto body. I had a broken bolt that supported the lift gate of my SUV after a hit and run accident. I didn't think something so small would be a headache in other body shops. And my Insurance company was was not helping they were being difficult to work with. When I took it to California auto body they lifted all the weight of my shoulders and handled everything for me. Thank you Gabriela and Gabriel for staying in contact every step of the way and dealing with my insurance for me.
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October 2020 by Violet C.
I brought my suv here after a hit and run. My insurance was giving me the roundabout at another shop and I had been going back and forth with them since early July and it's late October now . I dropped my car off on Monday with low hopes honestly because my insurance is just a pain. Well Gabriela called me and said the claim was accepted and they where good to go. I was so surprised she kept calling my insurance company and sending them everything they needed to make sure the claim was accepted she honestly helped us out a lot. Thank you so much Gabriela. We also worked with Gabriel he talked to us and told us everything that would be done to the car he answered all our questions he did a great job on the car thank you so much Gabriel . If anybody ever needs a reliable shop please give them a try you won't be disappointed. They are so nice and friendly. I will forever recommend California autobody to my friends and family.
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July 2020 by Marcos N.
This place is amazing and in our beautiful city of National City ca. From start to finish they handle my finish with professionalism and super courteous staff. Thank you for your great service and quality service.
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April 2020 by Jesus A.
Great place to take your vehicle. Very friendly and professional staff, Ive taken two vehicles here. Most recently I took my 2013 Volkswagen CC for repair after some from end damage. they left it looking as good as when I first bought the car from the dealership. Quality of work was amazing they are very detailed and timely. I highly recommend this place.
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February 2020 by Dennis M.
Unfortunately I was involved in an accident, after being accident free for years. I was dealing with the at fault driver's insurance. They referred me to California Auto Body, which was probably the BEST suggestion they gave me. Alex (T.) at California Auto Body and Frame set up a tow truck to pick up my car the next day. They quickly accessed the damage and sent me the invoice within a couple of days. Alex communicated with me every step of the way from start to finish through email, and text. My car was ready in a couple of weeks, and I couldn't be happier with the work. Alex, and the staff at California Auto Body were GREAT! I would 100% recommend California Auto Body! Five stars in customer service, and auto body work!
