Cole Haan Outlet offers a unique shopping experience, blending nearly a century of iconic footwear with modern technology and style. Customers appreciate the store's quality products, particularly shoes and bags, often noting their satisfaction with purchases. However, some have expressed disappointment with specific items, such as coats, which showed signs of poor quality after a short period. The return policy has raised concerns, with requests for more flexibility regarding quality issues. The store's customer service stands out, with staff members like Humberto, Emanuel, and Manuel receiving high praise for their attentiveness and friendliness. Shoppers feel comfortable and well-assisted, making their visits enjoyable. Many have shared positive experiences, highlighting how employees go above and beyond to ensure satisfaction, assisting with exchanges and providing knowledgeable advice on products. With ongoing deals, including discounts for VIP members, the outlet is seen as a treasure trove for those seeking quality footwear at competitive prices. The clearance section, though initially daunting, is also well-staffed, encouraging customers to explore all offerings. Cleanliness and a welcoming atmosphere further enhance the shopping experience, making Cole Haan Outlet a recommended destination for those in search of stylish, business-casual, or dressy shoes and accessories.
Staff was the best, very helpful. As soon as I walked in I was greeted immediately and Paulina was so awesome. Best customer service support I’ve experienced in a long time. Store is also super clean and approachable.
May 2024
Very good customer service, Humberto usually assists me and is very attentive and friendly. Very good service, they make you feel comfortable.
October 2023
It was very pleasant to visit this store, and staff are pretty attentive for what they were doing for customers, and they were helpful. It is a good store to visit and purchase Cole Haan's items. Not all Cole Haan is the same as this store in terms of assisting and acknowledging customers.
