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November 2023 by Abella Fit
Great Service! They support me all the way. Service was over the extra mile. Joe was very communicative, supportive, professional and my car runs great. Thank you very much! 100% efficient.Services: Transmission
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October 2023 by Michelle Kinch
AAA towed my car to Convoy Auto Repair, so I assumed they were trustworthy. It's been a long time since I've needed an emergency auto repair, so I didn't know what to expect.Roman explained everything that was going to happen to my car from before it was even dropped off. He emailed me a complete diagnostic report to discuss with me over the phone. My car was repaired quickly and successfully.Many thanks!Services: Electrical repair
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October 2023 by Cecilia Reiswitz
I came in with a coolant thermostat needed, and they jumped on it right away. they order the part and made sure the engine light was off and any messages and I had my car back within 24 hours. Very friendly and it was a great experience.Service: Auto A/C replacement
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October 2023 by Paula R.
If I could give them 100 stars I would. From the moment I stopped in to let them know about my car trouble and scheduled to take it in the customer service was great. They have my diagnostic in a few hours. They were very honest about my car issue only needing gas and that my gas gauge was bad. I could of been sold something I didn't need since I have experienced that at other shops. Thanks for being so honest and trustworthy. Wonderful customer service from everyone. I market for a health company all over SD county and will be sharing their name with all my contacts since your business deserves it.
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October 2023 by Chante Cureton
I needed my brakes done because they were making a squeaky noise so I scheduled an appointment for 9:30 Monday. Mind you I hate going to auto repair shops. My husband normally does this but he’s on deployment right now, so I had no choice but to take care of this on my own. When I arrived I was helped by Sean with collecting my info and getting info for my car, after all that I gave him the keys and left as I was leaving they were grabbing my car to start checking and diagnosing my car. Around 11 they called and told me the problem/price I confirmed with them to start the work on my vehicle. (They also send updates through txt message as well) and around 2 my car was all done and ready for pick up. Overall, everything went smoothly and I’m happy my car didn’t have to be in the shop for days, they work fast and the work was done correctly. I think the customer service could have been more inviting as you walk in from some of the employees. I’m glad I worked with Sean he was nice. I would return to this shop if I ever need work done on a vehicle. Thanks Convoy Auto Repair!
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October 2023 by Joseph Vogenthaler
Great experience at Convoy. Not only did David and his team do a great job fixing my car but when it came time for me to purchase a used car, I arranged to have them inspect the car I was ready to buy. The crew at Convoy found several things wrong with it which kept me from making the purchase. Many thanks to the whole crew for keeping my car in great working order and for keeping me from buying a lemon!
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October 2023 by Peter Courture
We came in for a pre-purchase auto check, and was impressed with the care and professionalism. We decided to buy the van, and came back, both for the price and care given. When we got to the all-night drop off, my son left his wallet in the now locked van, keys in the slot. Anyway, Joe made it a point to safeguard the wallet, and, after prompting us to use the AAA discount, turned the van and wallet back. Good job!Services: Air & cabin filter replacement
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September 2023 by Linda R.
I brought my Toyota SUV in for service and to determine what was causing a loud humming noise from one of the wheels. $165 later, I was told a wheel bearing needed replacing and it would be $1300 to repair. This seemed incredibly high so I looked into other options. I got the part from Autozone ($120) and took the car to a mechanic in Tijuana (Refaccionarias del Valle) who fixed it for $80. I understand that prices in San Diego are going to be higher but an $1100 difference is abusive in this, or any, economy. Will not be coming back for any services here.
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September 2023 by Tony Hofer
Beyond fair and honest. Strong integrity. They let u know problems and what needs to be done important and could wait. I worked in tow business for over 20 years and highly recommend this business with out a doubt.Locally owned and operated.Trust them as I do.No jokeServices: Air & cabin filter replacement
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September 2023 by Kristin Gormican
Decided to put some work into an older vehicle instead of buying new; convoy auto was transparent the whole way! the list was long and we did the most important first to get on the road safely again. Thank you for your time and talent getting this done, we appreciate your car care✔️Services: Auto battery replacement
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September 2023 by Sunny Torrance
Great customer service! Joe and the crew were awesome. They got me in and taken care of all within an hour! We take our company trucks there and this was the first time with my personal car, I will be going back when I need it!Service: Auto battery replacement
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August 2023 by martin Eddy
I’ve been looking for someone to take care of my 2012 Mazda that I no longer want to take to the dealers. My experience at Convoy Auto Repair couldn’t have been any better and I seriously mean that.Extremely professional, transparent, upfront, honest and actually caring about my car, what more can you ask for I definitely will be returning to have my car serviced at Convoy Auto Repair and I suggest you do too, you will not be disappointed!Services: Transmission
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August 2023 by bella furlanis
This place was great! I dropped my car off on Thursday and Roman was calling me with any and all updates that arose until my vehicle was ready on Tuesday. I even called and asked for him to check out another portion of my vehicle that was bothering me while he was there and he was able to fix it up for me as well! Everything came out great and my vehicle is driving perfectly:)Services: General repairs & maintenance
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August 2023 by Frank Forbes
Paid a little under $1000 for less than one hour of labor. They are very helpful in explaining what needs to be done but will suggest many repairs that aren’t necessary. If you go in for an oil change just get an oil change. Your filters don’t need to be replaced.Clarification of accusation:I was prompted to give a review so I gave an honest one. Just warning others that Convoy charges $700/hr for labor. Good service but way too expensive. Drove home with a pit in my stomach knowing I got absolutely fleeced.Services: Air & cabin filter replacement
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August 2023 by Will Nims
Wife’s car was having issues while I was out of town and she took it here. They got the issue resolved quickly and didn’t try and take advantage or up sell her. Then there was a part that wasn’t connected correctly after the repair and they fixed it as soon as I could bring it in. Highly recommend and thank you for making this one less thing I had to stress about while out of town. Will be a returning customer!Service: Electrical
