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March 2024 by cang le
We have been good customers at this location in carmel mountain ranch for a long time and want to continue shopping here. We are always happy shopping at this store, however today was an exceptionally terrible experience, the store decided to put a bunch of fertilizer bags right next to the food sections: fruit, meat, and not too far from the pastries. They were ripped with bad smells. Whoever decided selling fertilizer in an enclosed store next to food is never shopping for food before Nobody in the right mind put their food next to fertilizer bags in the cart. Costco Carmel Mountain Ranch, please remove the fertilizers in the enclosed store and place them appropriately.
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December 2023 by Stephanie Hudson
The reason for the 3 stars is because the cashier (a woman) was unbelievably as unprofessional as a person could be. She was venting about something to the guy who helps to load our baskets and could care less about talking to me as the customer. She could have asked how my experience was or focused on me by being kind and professional. But instead she acted a little crazy in front of me and the nearby customers. This store needs more training for their customer service skills and then I will give more stars.
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December 2023 by Chris Underhill
This is my local Costco. Staff does a great job and keeping this place moving. Clientele can be slow and oblivious, run their carts into your ankles, block aisles, etc... so watch out. But the staff are all excellent.
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December 2023 by Don Natch
This is a decent location. Can’t complain. It’s a Costco. But this location does not accept insurance for eye exams.
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November 2023 by Vaishal Sheth
I come here for my gas, car washes, occasional lunches, and of course to load up on groceries. This location is perfect because it's not that much overcrowded like most of the other locations, and it's near my home so I can quickly stop by after I get off of work. Gotta love Costco!
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November 2023 by Gustav Lo
I had a terrible experience upon checking out with my items with a representative from this Costco by the name of Maria. Not only does she do an extremely poor job of representing what Costco is all about but she has very poor customer service and needs to be retrained she is a very terrible employee and should be fired from her job if she is not re trained properly. She works EXTREMELY TERRIBLE under pressure as it was busy that day but she does not take her job seriously and sincerely does not give a dam about customer service her name is Maria and you can tell she is new by her overall attitude and terrible terrible display of customer satisfaction guarantee. Maria you should consider a new line of work if you do not like what you are doing go get a job somewhere else if Costco makes you so unhappy.
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October 2023 by Ray Amundson
Went shopping for some high end Cognac for the Holidays. Check out the pics and guess which one I bought.
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October 2023 by Fred Waller
Costco is Costco. Well stocked with the good stuff. Be prepared to get mauled by the crowd. Does anyone watch where they are going? Courtesy from other shoppers would go a long way.
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September 2023 by Dipak Vora
I go to Costco every week to fill up gas in my & my wife's car. Also we go there at least once a month for other purchases, like sweets, cakes, fruits, cheeses, plants, flowers, chips, nuts, bread, tortillas, salads, wine & alcohol, popcorn, chocolate, cookies, coffee pods, vitamins, coconut water, eggs & egg whites, paper towels, toilet paper, dishes, dish & cloth detergents, clothing, shoes & socks. Twice a month we get giant pizza for 10 $ Big items like appliances, TV, furniture etc are also good buys when on sale. Most members get enough refunds back to pay for the membership ( 4% cash back for gas & 2% back for other purchases at Costco or anywhere else ) Overall Costco is a great place for shopping, good quality at great prices.
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September 2023 by MCBS USA
All Costco locations are good. If you can, stick to one or two convenient to you, so you don't have to relearn the positions of items you frequently purchase.On the other hand, every now and then it is useful to explore items that may not be available everywhere.
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August 2023 by Luke Phillip
The electronics are hit and miss on deals, the large towels and sheet sets are usually a good deal and even better when on sale. Vitamins, allergy meds, pain and stomach pills are a great deal if you have a large family/group. The bakery is always putting out delights, and the clothes and shoes are decent deals!!!
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August 2023 by Ben Wang
You would think using their self checkout, you can avoid their rude and racial prejudice staff at the check-out counters. Wrong! They now check the picture on your membership card and your ID at the self checkout. And of course, who do they mostly check? People of color. And that's the only "Assistance" they provide. Big box of soda? Carry it and scan it yourself. Need help with anything? You'll be waiting a while, because they are either busy chatting or many of them have the "Do not bother me face". Will probably cancel my membership. Not worth it, to pay them to racial profile their customers. Pathetic customer service.
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August 2023 by Serious Cat
This Costco is the very best! The employees are the most helpful, and the bakery and delie will go out of their way to assist! The employees at returns are so helpful!
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July 2023 by Joseph Canter
This particular Costco has been serious hit or Miss for a while. My friend lives close by so we tend to come here and eat at the food court. Now I hav been to several costcos and none of them are as cheap and poorly run as this one. I like to order ice cream sundaes here and they never ever fill the cup up probably I’m lucky if it’s filled halfway by the time I get it. You guys need to stop skimping out on your customers who pay to have a membership to your stores. Other cost is live up to the expectation and this one has seriously been a let down.
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July 2023 by Siddharth Kamdar
Can't stop praising about any of the Costco's here. Very well managed despite so much of footfall everyday. Staff has been super helpful all the time.Quality and quantity you get here is unbeatable anywhere ! Must shop here if you are a family of 4 or more.