-
December 2023 by Frances I.
Moved into my unit yesterday and Cat was able to give us a thorough tour of the facility and how to operate entering/ exiting and was good at teaching how to lock the unit securely. Going over pricing and policies was straightforward and we got to moving my stuff in 30mins tops. Thanks Cat!
-
November 2023 by Celeste Ross
Facility is immaculate! Floors, doors, units, everything is always very clean. Climate control was excellent. I rented and vacated my unit entirely through the app. The app also gives you access for the main gate. The only downside is not being able to access help. My entry code was changed and I wasn’t notified, it took quite a bit of effort and waiting to speak with someone over the phone. Once I was connected with a representative they were extremely friendly and helpful. Other than that small hiccup, things were perfect. I highly recommend!
-
November 2023 by Jelly O.
Whoever is working closing shift on 9/21 is a very lazy person. I was here at 5:30 to transfer a unit, she told me I was too late? And that I'd have to come back tomorrow. I am disabled, I can't be driving a bunch and to come twice because she doesn't want to deal with it is ridiculous. Told her I couldn't make it tomorrow and she said well you have to tomorrow to give me your ID. Why can't I just give you my ID now as I'm in the office, 30 minutes before it closes? Makes zero sense and I will be complaining to corporate
-
November 2023 by Carlo Zapata
Bathroom are not properly maintain and door is not looking.
-
November 2023 by Jeff Thornton
Very clean and well run storage operation. I was assisted by Cat who provided outstanding customer serviced signing me up.
-
October 2023 by Alisha C.
If I could give negative stars, I would. This is for the PS on World Trade Dr. My storage rent went from $145 up to $198 which I simply cannot afford. So, I had to find cheaper storage elsewhere. I am a single woman with some mobility issues and had to find someone to help me move. On the 26th of September, I was almost out but still had a few items to move but needed to wait until Sunday after church to get movers for the heavier stuff. On Tuesday, I talked to the manager or so I thought and she said since my rent was due on the 2nd, as long as I was out by the 1st, it'd be ok. She jotted something down on paper and said that after the computers were back up, she'd make a note of it. Apparently, she forgot and they charged me for a full month, taking it out of my bank account even though I was completely out on Sunday. I understand that they don't prorate move-outs but I had the word of their employee that it was "all good". I am a woman of my word and I expect others to be as well. It may just be $198 to them, but it's a partial car payment to me. And it's bull that they will tell me something and not honor it. I will never give them any stars unless they fix this.
-
September 2023 by Ronnie A.
Under the current manager which I believe the name is solo theirs no follow up with customer, no one is in office or on site, follow up is horrible. I've been a customer for years and this has been an extremely frustrating situation with trying to reach the property manager.
-
September 2023 by Seamus Little
Cat was awesome showing us the facility today! Wonderful place to rent.
-
August 2023 by Bryan F.
This is a great place to store. Cat and her staff are friendly and helpful. I trust this place largely just because of her. People really make the place. I've never had any billing issues and the company, overall, seems to know what it's doing. This is rare, and highly appreciated.
-
July 2023 by Paul Reid
I must say that Cat you are a ? GEM...Your personality and professionalism goes above and beyond.Thank you for excellent customer ? service!!
-
June 2023 by Brynn Agminalis
Nice facility very spacious with plenty of lockers and movement room when you're taking things in or out, pretty good amount of cameras and access control. Staff are nice and easy to work with, Cat helped us out and did an awesome job with the multiple units we rented in one day very fast and efficient getting us moved in.
-
June 2023 by Erin O
Cat, the property manager, did a wonderful job answering all of our questions and showing us around the facility. She was responsive when we called and enthusiastic about helping us find the right storage space!
-
June 2023 by Michael “Petrat852” Petramala
Cat, our sales rep, was very outstanding with how much she helped me get my storage unit from the moment I walked in until the process was finalized. She was very friendly and helpful.
-
June 2023 by Giselle Dougan
Cat, location manager I believe, was amazing and extremely helpful in the sign up process. I was onboarded quickly and on my way. Amazing manager, clean facility.
-
June 2023 by Rick Baker
Received very pleasant and helpful service from Cat yesterday while signing up for a new unit. Looking forward to storing our stuff here!
